Ken at the Apple Store in Christiana Mall helped us replace our iPhone and truly made our day pleasant. He was very kind, professional, and extremely helpful. Excellent consultant and amazing customer service. Thank you, Ken! read more

Hey. An Apple Store in tax-free Delaware. What could go wrong. The iPhone Pro 18 came out over a month ago. I'm not in a big hurry, so I have been checking for my desired configuration for a while. God know how long it will take to get one there, because scalpers are their primary customer. On October 20th, the Burgundy 512 GB is available for walk in at every single Apple Store for a hundred miles. Not here. Scalpers line up every morning and clean the store out. A store employee confirmed this was the standard experience there. Maybe something should change? Maybe Apple doesn't care because they sell out daily? read more

Apple Christiana Mall - Readily available for 100 miles around, but not at the Apple Christiana Mall location because of scalpers - Computers Near Me - Newark, Delaware

No tax what can I say haha For Apple trade in, your phone has to be in no-chip even the smallest chip or they won't accept it. Can trade in up to 2 devices only in store. Would give u gift card. read more

Follow the sign to Nordstrom, it's in wing D right before Nordstrom entrance. Only Apple store in state of DE I believe, meaning all items have 0 sales tax. No wonder it's so busy. There's also bunch of associates on the floor to help out large crowd of customers. The store has all sorts of Apple products on display. Large inventory of accessories and gadgets. I had put in a pick up order for MacBook. I had same day pickup time available. Upon arrival took me about 5 minutes to check-in and walk out with my order. Smooth efficient service. read more

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I got a pair of Apple AirPod pros 2nd gen and the first day using them I was changing the tips and the whole thing rips apart breaking the internal wires. How cheap does something have to be to cause it to be that dramatic changing a silicone ear piece? read more

Apple Christiana Mall - Changing the ear tip on a cheap set of headphones. - Computers Near Me - Newark, Delaware

Alex! What patience and determination to fix our problem. My husband's new iPhone wiped out his music and no one else could figure it out. Several hours and fixes later we got it all back. She's the best! read more

Excellent service by people who know their stuff. They helped me with an iPad issue and updated it to the 26 OS. No charge to help me with the iPad even though it was five years old. read more

Went there with my husband's phone that wasn't working after he downloaded a software update. Very impressed with their knowledge and they had it working in no time read more

Jenna at Apple Christiana store was perfect today. Jenna corrected my new Apple iPhone 16 it was locked. She was so pleasant-she was the best! read more

Friendly and quick... The repair was flawless. The furnished that initially helped me check in was great and great conversation. Will continue to come here for all my tech needs read more

Apple Christiana Mall - Apple Store - Computers Near Me - Newark, Delaware

I want everyone to recognize Nick as a great person and employee of apple for his outstanding customer service and professionalism in responding to customer concerns and his outstanding customer service knowledge and performance in his duties and responsibilities at the Christiana store. As he and others have taken the time to respond and provide me the information and advice with my iPhone and MacBook. I am grateful for their patience with my knowledge since I am disappointed in my experience with windows products but that was All I could afford. Apple support is far better than anything I have been exposed to and I will never want another windows computer.. I have watched people walk in with apple products that are nearly destroyed by there own behavior or lacking basic knowledge of how to care for a very durable product and they blame everyone but themselves for a lack of understanding how to take care of the product or any other items that they purchase people don't appreciate anything until it doesn't work ! Nick is a genius at what he does for everyone and I was astonished that he is compassionate about what he does as a technician teacher or a professional at apple I just want him to be respected and recognized by the company and the customer base as well as the service staff at Christiana as the absolute best in the industry. Thank all who have helped me through my struggles and ignorance with my products I was treated wonderfully by everyone so please accept my sincere thanks read more

The only advantage to buying a computer at Apple is that they supposedly will transfer the data for you. What a farce! They said I had to leave my computer for two days. I said "no" and Josh, the Genius, said it could take all day to transfer after seeing how much I had in storage. It took one hour. He had trouble setting up the transfer and then left and I essentially did it myself. He was very rude, unprofessional, and incompetent--no Genius. Buy elsewhere. read more

I will recommend ppl not buy the ear pods from apple. If you don't have apple care they will not stand by the product even if they see or hear the issue right in front of them. My pods are making a load hissing noise and this is a well known issue and apple only offered a 15% discount because I was unhappy with the service. They couldn't even beat Best Buy prices. They told me they was too small to be fixed and it would be better to buy a new pair. I brought a regular pair and a pro pair a while ago. And I used 1 and hardly used the pros. They have been sitting in my closet put up for a long time and when I finally pulled them out to use them. They are hissing. I used them a few times a while ago and haven't used them since. They passed every test apple did on them. Through the iPhone and at the store. And all they did was tell me to get a new pair. So my advice is to not buy ear pods. Because they will definitely start messing up even if you don't use them. Save you money and time. It's not worth it read more

Out of all the Apple Stores that I have been to, this one has everything that I need to get what I need. It is a rather large store in the middle of the mall. They have plenty of staff, but it can get crowded and it can get difficult to get a sales staff to come help you. The only reason this place takes the top spot is that it is tax free. It's in Delaware so this spot really saves you money, it is not in a super metropolitan area where it is crowded 24/7 and they have plenty of parking to come to the mall. The downside is that it is in Delaware and not so many people are willing to drive around to come here. However, if you can get here to purchase a multi-thousand dollar machine, you might save a lot of cash. If you so happen to be in the area, then all the better. I have been here many times now and I haven't had any issues with the place. During the COVID-19 pandemic, they made two lines on each side of the door and they do temperature checks at the front. I think this is the only place that I have seen do temperature checks. I do feel safer being the the store even when there are a lot of people in such a cramp space. Just wear a mask and wash your hands and don't touch your face. read more

Please never go to this store, or any other Apple store, they will blatantly lie to your face, as many times, as they have to, they don't give a f*** about you, your laptop, the repair time, or if it even gets back to the original address, they will lose your $3000 machine, blame it on you, tell you they will pay for the UPS shipping, then not pay for the UPS shipping, and then, when you ask for the company to pay for the Apple care coverage, they tell you there's nothing they can do (when in the past I've had Apple repair cover things, or given me a product like a SSD or a charger) This is so unacceptable, I've been a loyal customer for over 10 years. I feel pushed around disregarded, this company is a joke, and their products are quickly becoming redundant. Wish I could give 0 stars, I will never be buying an apple product again read more

Very disappointed in my recent Apple store visit because I went in there and I tried to buy a computer and the associates don't really know what they're talking about! they're very pushy and they will leave you high and dry! I'm trying to make a purchase here and these people are so unreasonable and they don't help for anything. then I am putting my own sensitive information there (so unprofessional) my own information into one of their display machines and I hit submit and I did not get back an email confirmation! I am paying good money for this new Apple computer and I'm very very sad about this! I would like to have more peace of mind and all they said is to call at the Apple Support phone number like I'm some kind of idiot - why would I bother coming to the store if I couldn't get the best service in person!!? People are really wasting time and they shouldn't even be standing around and lollygagging all day because they don't help the customers nearly as much as they should! There need to be trained closers because only closers get coffee! none of these people deserve anything! They deserve to make BELOW minimum wage!!! Some of them would have a better career as chefs in a terrible restaurant. I will give a little bit of credit to the one person organizing all of these so-called "people" to help they have a hell of a job on their hands. I only come here when I absolutely need to but this place is honestly trash probably the worst amusement park ever!! Still no email!! UPDATE: OK the email popped through, but I'm still not 100% happy with how the service was conducted. Went from 2 stars to 3 stars. read more

Apple Christiana Mall - Another trash heap - Computers Near Me - Newark, Delaware

Poor experience at this store. Customer service has declined considerably. Took half hour to get someone to help me purchase an iPhone. Upon entering the store I was told to stand by iPhone 16 table (even though I said I was there for an iPhone 15) and someone would be there shortly. Half hour later after I complained about standing in front of a product I was not interested in purchasing, someone arrived. Upon purchasing it took at least 15 minutes for the phone to arrive from the back. I was told there were only 2 runners that day for the big cyber Monday sale and they underestimated the number of people (this from salesman). Setup of the phone was even worse as I was moved from one person to another who were busy multitasking with everyone else trying to set up a new phone. None of the Apple personnel could get the phone set up, it wouldn't work. It was suggested I return the phone of which I did, but of course the cost of the cost of $729 would take 3-5 days to come back to my account. No offer of another phone, no courtesy from the return desk or "manager" and no professional response to fixing the problem of a faulty phone that was sold to me. On the other hand, the salesman was nice and those trying to make the phone work were also trying to be helpful. The greeter at the door was unwelcoming.....stand here, no you can't stand there (by the phone I wanted to purchase). The entire process took two hours where I left without a new iPhone, no apology and no remedy to the problem Apple Christiana Store created. read more

When my phone ran into trouble, I struggled to find replacements in stock in the DC area. Happily, I discovered that there is an Apple store in Delaware, which means no tax, which for the sorts of expensive things one buys from Apple is worth a drive (though from the DC area, the tolls do add up). Without making a ton of commentary on the company or the devices, the location here was quite good. I had preordered online, and my phone was ready, linked up to my provider with the right number, and I had a code sent to me to expedite checkin. I didn't have any trouble getting service, despite the fact that temporary staff from other locations had been brought in so the locals could attend a funeral for one of their co-workers, as I was told. There were plenty of chargers and space despite the fact that this was a crowded store, and they were being cleaned frequently (an important note as I write this during the great coronavirus outbreak of 2020). I got some useful tips as I'm a few versions out of date on my phone, but no one pushed me to buy or do anything I wasn't there for. It's definitely a better service experience than I've had at other Apple locations. The same fundamental pluses and minuses apply everywhere: you'll get a cool-looking, reliable device, but you'll have to deal with the company's foibles. I'm reasonably pleased that I made the drive. read more

Terrible customer service. When I entered, I knew exactly what I was looking for and went towards the section. I was looking for someone to help me purchase it and there was someone across the table, but she refused to acknowledge me despite making eye contact. After asking her, she begrudgingly pointed me to someone else. Very unfriendly. The store is super disorganized so it takes forever to get anything done or have someone come over. The people with the iPads are nice here, but I also had a terrible experience with the specialist. She was incredibly combative, despite me specifying exactly the specs I wanted, and kept forcing me to look at options I knew I did not want. Low or missing stock in store as well, despite the website online saying it was available in store. read more

Terrible customer service. I brought in a phone I bought 7 weeks ago that has poor outgoing audio quality. After 2 hours, no one was willing to simply replace the phone. I went thru 3 "geniuses" who all decided it wasn't their problem, maybe I should try standing in another place when I used the phone! The manager at least tried to help, but still didn't replace the phone. It is hard to believe that this company has decided NOT to stand behind their product. I won't bother going back to this store again, and I would be VERY hard pressed to buy any more Apple products, based on this "service". they get 1 star simply because the manager at least acted like she cared. read more

I had to drive from NJ to MD for a family event and decided to go to this store along the way to upgrade my iPad. I parked in front of the Nordstrom's entrance that is on the side of the restaurants when you come off 95. Went in - went to mall entrance and the store in just a little ways down from there. I was assigned a woman but she was taking a long time with another customer so a different employee was asked to jump in to help me and he was AWESOME!!!! I wish I remembered his name because he was the BEST! It was noon on 7/12 and I was trading in my old one getting a new one and getting the pencil and the Apple care and then I had four printed Apple e-gift cards - and he was as patient as a saint!! I was so happy to get such a great employee! He made my day and I love my new iPad and pencil! read more

Apple store. Been to one, been to them all. Though this seems to be one of the larger footprints that I've seen and therefore, they have a lot more staff available. Since when are they wearing red? As for the stuff, it's the same line up of Apple electronics, including iPhones, iPads, iMacs, Airs and headphones with other accessories you need to get the most out of your fruity device. And of course, it's TAX FREE because Delaware. So if you're in PA or MD or NJ, come on down and save a few (or a lot of) bucks read more

Apple Christiana Mall - Apple Store at Christiana Mall - Computers Near Me - Newark, Delaware

THE BIG: Gigantic store with tons of apple products on display. Right off of I-95 with no sales tax! Service representatives are great as I got approached immediately when I came into the store and got helped. THE BLACK AND WHITE: I drove here from DC looking for a deal on the macbook pro. I called in ahead of time to place my order (macbook pro 2015). I got my confirmation receipt via text and email. So once I got to the store, all I had to do was show my text to a sales representative and I was on my way to getting my macbook. With the back to school sale, they offered the beats by dr dre, and I got to choose what color. I originally had white, but then changed it to gold. The representative was cool about it and did it seemlessly. When I went, it was pretty crowded in this huge store, however the representative said this was one of the slower days. It was Saturday at 2pm when I went, so I can't imagine what the frenzy is when a new iphone or macbook is released. Pure mayhem I suppose. THE FINAL BAMBOO: With the back to school sale and student discount, I only paid $1399 for my macbook pro! Along with it, came the Beats solo2 wireless, which is pretty dope. I got it in gold because all gold errythang. read more

Apple Christiana Mall - Back to school sale! - Computers Near Me - Newark, Delaware

Can't beat the TAX FREE discount! I drove all the way from NoVA and it's worth the drive if buying expensive apple stuff. Store is large and plenty of helpful employees. I came on a weekday so it wasn't too busy but I'm sure the weekends would be packed. read more

Wife had a problem with her iPhone 12 had to go to the Apple Store after talking to support. The Associates are very knowledgeable of what the problem was and took care of it right away at no charge to me since I had insurance . I'm so glad I did Great job read more

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They should've some respect for the people picking up devices. I came all the way from Philadelphia to this outlet to grab my devices and I Specifically Called prior to coming to make sure they're open and the automated message Said that "they're open till 4pm" and i thought sure that's good cause i chose 3:45-4:00 time window to pick up my device. I drove for more than 45 minutes to reach there and i was there around 3:30, still 15 minutes early. And guess what! they said they're already close at 3:15. Like Are you freaking kidding me!! I even explained to the guy that i came all the way from philly but he was reluctant to me. Now I don't have any problem with them closing whatever the time they want to but Freaking send us a little text or an email when you know we're gonna be here. You have our email AND our phone number but from your side you're really terrible at even letting your customers know. They said it was because of the weather so they can send remaining customers and employees home but trust me all the customers in there were just window shopping and even when i came half an hour later after having lunch in the food court there were still some employees in there with lights off. As i said I DONT Have any problem with them closing but Fu**ing let us know. read more

My husband and I were targeted today and got our brand new Apple laptop stolen within 15 minutes of purchase. Police officer said it happens more often than what you would think at this store in the Christiana Mall. BEWARE! read more

I made an appointment before heading in to the store to make my purchase of an iPhone. Upon arrival I was immediately greeted and set up to make the purchase. I will say though, that there was a lost opportunity on sales as I was not asked if I wanted to purchase any other items such as earphones. The person helping me had me make my purchase online so that I could get the military discount. I was not too happy that I had to wait 90 minutes before I could get my phone and leave. read more

This is unfortunately not a good place to buy an apple product. They do not offer the expertise and service normally associated with apple stores. That's the only reason to buy their products from their retail stores. Not here, there's cheaper alternatives at the kiosks. This is a poor example of an Apple Store with subpar customer service and sales people. It's better to go somewhere else and pay the sales tax. 'Scott' in particular was responsible for our very poor experience. We asked him what set up assistance they could provide and he basically told us we were on our own. When we tried to clarify and explained that this was not the normal experience he became flustered and simply walked away. Not to get someone else, or grab something, just stood around awkwardly on the other end of the table shifting deliberately so as not to make eye contact. Apparently it must be store policy to abandon people the they ask for assistance because he assured us anyone else in the store would do the same thing. read more

My husband and I had a terrible experience at this store. Buying our new iPhone was not the problem, it was everything that came afterwards. We were sent to a table so that we could transfer all of the information from the old phone to the new and the help was pretty much non existent. Both of the so called helpers did not want to make eye contact and were clearly not going out their way to help. After 30 minutes or more, we were placed at another table and pretty much told to figure it out on our own. Our problem was that we were not able to transfer google mail from the old phone to the new. My husband and I tried everything. We sat there for at least 45 minutes with no success and it wasn't until we specifically called someone over, who happened to be the manager, to help out. He was very helpful and unlike what we were told, he was able to walk us through the problem in a matter of minutes. When I spoke to one of the so called helpers to let him know that the problem was quickly resolved, he simply walked away. read more

I stopped by on a Monday morning to get some information on buying a new Mac Book. I was stopped at the door and asked to wait in a line. A salesperson came a got me and showed me the Mac Books, I asked questions and at some point I looked up and caught the salesman across the table from me looking at my salesman and he was laughing at me. Not cool! I turned around and left. I've been an Apple customer for years. I have never been so disrespected by a salesperson at the Apple Store. You need to train your people better than that! read more

I visited this Apple Store after having made an appointment for a potential repair. Because of the nature of the issue, the situation spanned 4 days, so I interacted with 9 employees, from "greeters," to intake, to "doers," to experts. Eight of the nine people I spoke with were courteous and patient. The 3 experts I spoke with were clear, genuinely helpful, patient, and generous with their time. I've visited this store many times for various reasons. Again, I am satisfied with my experience and the outcome. read more

Really upset tonight, made a reservation in the store AFTER the service tech looked at my phone. Waited over an hour and was ignored until I spoke up. THEN, the tech who scheduled me and estimated the work told me that they didn't have enough time to fix it before closing. I live an hour away from this store and need my phone. The tech TOLD me to leave my phone with them. I can't I need it for work. He then said, with indifference, well then I will put the parts in back with your name on them and you will have to come back within a week. No offer for first in line service, I'll have another wait! Nothing he could do nor did he seem to care. WHY WITH ALL THE TECHNOLOGY THAT APPLE HAS CANT AN HONEST ASSESSMENT BE MADE AT THE BEGINNING PREVENTING ME FROM STANDING AROUND ONLY TO BE TURNED AWAY! This store's customer service SUCKED TONIGHT! Feeling majorly let down by Apple! read more

When you arrive and try to ask questions at the door there is a guy with a hat there being rude and telling you to get in a line. Reminds me of someone that wants to have Authority. Then once you get in the store the two rented security guards are standing there with a clicker and being ignorant to the customers. I get it that Covid is spiking but no one needs to be ignorant to the customers that are buying from the store. This will be the last time I step food in this store. From the first 15 steps in the store you get treated like shit. Apple needs to retrain the employees at the door and hire two new security guard or get the state police back where they are much more polite. This happen on 1/2/2022 between 1-2. read more

Apple Christiana Mall - Computers Near Me - Newark, Delaware

Absolutely awesome service!! I honestly thought my phone charge port was damaged and ruined, and the rep I had took it to the back and fixed everything within just a couple minutes! read more

I love it one of my favorite stores of all time since I'm a big Apple fan I wouldn't trade it for the world. I love Billy Angeles Forest check it out all the new Apple products. I also enjoy just being in an Apple store with all the cool people and knowing and feeling loved it welcome. Welcome and appreciated. read more

Now this is an Apple store. I'm visiting from Norfolk VA this weekend and always like to visit this location. While this store may be the norm here in the Philly region it's about 5x larger than our Apple store in Norfolk. I was looking for a Lightening Cable as well on this visit. The place was pretty busy and all the blue shirts around me were with a customer so I told my brother "watch this". I pulled my iPhone out, opened the Apple Store app. The app recognized I was in the Christiana Apple store and I then tapped the Easy Pay, scanned the bar code on my Lightening Cable and made the purchase. I received the receipt a few seconds later and let one of the now free blue shirts know I had just used the app to make my purchase, and he said "You did it correctly. Have a great day." I pocked the cable and we walked out of the store. My brother was floored and just kept saying "I didn't know you could do that". Pretty darn funny and convenient to say the least. Last but not least there's no sales tax since this is Delaware. I love this place :) read more

Apple Christiana Mall - Now this is an Apple store - Computers Near Me - Newark, Delaware

Have some respect to your customer! Unless you feel your greater than your customer so be it. Stop your rude attitude when customer is picking up the devices. read more

This is one of the largest Apple stores I've ever visited. An associate is always available, and the best part is NO TAX! The crowds are diverse, and the options are plentiful. If I could offer a suggestion, it would be great if they offered more silicon cover options for the Mac Book Pro's. read more

So, Apple is limiting or have no Genius Bar reservations available and they have authorized third party retailers like Best Buy to repair products but they are not informing consumers that they do not swap out products under warranty the ship them out to Apple even if the product is available. I am glad I have other product choices and just took back every Apple product I purchased within the last 2 weeks. Apple won't be taking my money and don't want to provide repair services to me or other consumers. Also buyer beware, if you have your product after the 14 days and no fault of your own that Apple shut down their in store repairs, you cannot return your Apple product for a refund even at no fault of your own....Sounds fishy too me.... read more