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WikiWoo

3.0 (2 reviews)
Closed • 10:00 am - 9:30 pm

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8 years ago

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7 years ago

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AT&T Store

AT&T Store

(28 reviews)

$$

Jalen was outstanding! He was incredibly patient and very professional while working through our…read moretransition back to AT&T. A job well done. Ask for him, if you visit the store @ Christiana Mall.

I went ATT in Christiana mall which can see from parking lot on Black Friday to upgrade a zip 7…read more512G. The salesman told us that the buddle which bought Zip 7 will come with galaxy watch 8 free. he did not tell us about the new line if the watch active, and said I should have it as it totally free ( no charge at all as a gift for black friday). after a week, I check the bill and saw thatthe watch showed on my bill as Activity since last bill $31.12 Activation Fee (Nov 28) Don't recognize this fee? $35.00 One-time charge Unlimited for Wearables (Nov 28 - Dec 06) $3.30 Service changed on Nov 28 - partial month charge Smartphone Bundle Promo 1 of 36 (Dec 04) -$7.18 One-time credit Monthly charges for Dec 07 - Jan 06 $20.16 Unlimited for Wearables $10.99 WRB SAM WATCH8 44 SML335U GPH - Installment 1 of 36 $11.95 Promotional Credit 1 of 36 -$2.78 All surcharges, taxes & fees $16.57 Company fees & surcharges $8.52 Administrative & Regulatory Cost Recovery Fee $3.99 Federal Universal Service Fee $4.53 Government fees & taxes $8.05 9-1-1 Service Fee $1.41 911/988 Surcharge $0.75 Local Mobile Consumer Utility Tax $3.50 MD State Sales Tax - Telecom $2.39 If I can rate the store as negative, I would like to give them neg 5. please dont trust this store , they lied, and cheated customer ridiculous. I will never come back this store again, and I would like to put them in the black list. please be careful when you get in this store, big scam

Verizon - It's been weeks since you guys left this tripping hazard in front of the house

Verizon

(15 reviews)

Below is from the report to the BBB…read more Initial Incident (3/14): I visited the store and worked with CSR Jose for 40 minutes regarding a three-line upgrade. Upon learning of a $150 in-store setup fee, I initially declined. Jose explicitly advised me that if I proceeded in-store, the $120 upgrade fee ($40/line) could be waived by calling Verizon Customer Service later. Relying on this professional advice, I completed the transaction. Follow-up (3/17): On 3/17, I called Verizon Customer Service and spoke with Dominic. He informed me that the fees could only be waived if the store provided a specific note on the account. I returned to the store at 7:30 PM (30 minutes before closing) with Dominic still on the line to witness the resolution. Unprofessional Conduct & Discrimination: The interaction with the employee on duty was unacceptable: Refusal to Assist: The employee refused to provide his name, refused to notate the account, and stated it was "not his problem." Hostility: He refused to speak with Dominic (the corporate representative on the phone) and walked away while I was speaking. Discriminatory Remarks: Most disturbingly, the employee told me I was "too old" and should have simply followed his instructions to return when Jose was available. Evidence: This entire interaction was overheard by Dominic on a recorded Verizon line. Dominic expressed shock at the employee's behavior and the blatant lack of professionalism.

First time ever calling this location to get some information on possibly upgrading to the iPhone…read more17 Pro Max with current promotions. Right after mentioning "discounts", I hear the click of the worker hanging up on me....

WikiWoo - mobilephones - Updated May 2026

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