Ken at the Apple Store in Christiana Mall helped us replace our iPhone and truly made our day…read morepleasant. He was very kind, professional, and extremely helpful. Excellent consultant and amazing customer service. Thank you, Ken!

No tax what can I say haha…read more For Apple trade in, your phone has to be in no-chip even the smallest chip or they won't accept it. Can trade in up to 2 devices only in store. Would give u gift card.

Jalen was outstanding! He was incredibly patient and very professional while working through our…read moretransition back to AT&T. A job well done. Ask for him, if you visit the store @ Christiana Mall.

If i can put 0 stars i would, i switch from Verizon to at&t this past August and let me tell you…read moreMARIA was telling me some amazing deals, promotions and hundreds of dollars on gift cards that it cut my ears and eyes so i switch and until now i have been paying more money that what i used to paid, i did NOT get any of the promotions and NEVER EVEN SEE THE GIFT CARDS and i got 5 lines with the company. I have been calling everybody about this and no one answer Cameron its one pf the managers he doesnt know anything about it as usual, Yalin Vazquez who is suppose to be the person in charge cant even answer a phone call but the person wbho sold me in all my lines was MARIA one of the associates and i would HIGHLY recomend get close to any of this people, By the way i also call the 1-800 number and they dont have a single note of the deals, gift cards or anything that i was suppose to get and i find out after 1 hour and 35 minutes waiting in line for customer service which is another big issue that this company have!! Please dont bother on hearing this ppl just walk away i rather go prepaid than get close to this lyieng ppl !!!

I want to shout out the employee who helped me put a new SIM card in my loaner phone- I forget his…read morename but he was very patient, attentive, and took the time to answer my questions. Thank you for all you do!

Below is from the report to the BBB…read more Initial Incident (3/14): I visited the store and worked with CSR Jose for 40 minutes regarding a three-line upgrade. Upon learning of a $150 in-store setup fee, I initially declined. Jose explicitly advised me that if I proceeded in-store, the $120 upgrade fee ($40/line) could be waived by calling Verizon Customer Service later. Relying on this professional advice, I completed the transaction. Follow-up (3/17): On 3/17, I called Verizon Customer Service and spoke with Dominic. He informed me that the fees could only be waived if the store provided a specific note on the account. I returned to the store at 7:30 PM (30 minutes before closing) with Dominic still on the line to witness the resolution. Unprofessional Conduct & Discrimination: The interaction with the employee on duty was unacceptable: Refusal to Assist: The employee refused to provide his name, refused to notate the account, and stated it was "not his problem." Hostility: He refused to speak with Dominic (the corporate representative on the phone) and walked away while I was speaking. Discriminatory Remarks: Most disturbingly, the employee told me I was "too old" and should have simply followed his instructions to return when Jose was available. Evidence: This entire interaction was overheard by Dominic on a recorded Verizon line. Dominic expressed shock at the employee's behavior and the blatant lack of professionalism.

They saved me from buying a new phone. My son's phone was dropped a few times and didn't react to…read moretouch. We couldn't unlock the phone (because touch function was messed up as I was explained later by Sinan) and display had a variety of multicolored lines. The phone was out of warranty and a friend suggested to take it to "FixItAll" on the Main Street. To my surprise they were able to fix it, which saved us from buying a new phone. Fantastic customer service! Very quick & quality repair. Highly recommend!

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

For the past few years I've been on the fence about upgrading my home theatre receiver. I went to a…read moreHigh End audio store on 202 (concord pike) and was initially told about the quality of a Marantz system. Fast forward to the last two weeks, I had the time to go to the Best Buy in Christiana to see if I could hear the Marantz Cinema 30 system. They didn't have one on display but the associate (Rocky) talked with me about 45 minutes helping me understand the pros and cons of upgrading the AVR or speakers I have. Walked out feeling I was ready to make a decision and this is where things got interesting. I spoke with Marantz (yeah, I'm that customer) and wanted to know more about a recertified Cinema 30 they had compared to one that Best Buy showed in their inventory. The only difference was the extra warranty option Best Buy has and the key fact that if something went wrong, Best Buy would protect your investment with the same value you purchased for. Marantz wanted me to buy from them direct and offered me a discount on any item (new or recertified). Out of respect for Rocky assisting me for over 45 mins I went back to Best Buy to see if by chance they could price match what Marantz offered. 9 times out of 10, no, but Rocky took my request up the chain of command and came back with a surprising Yes. This review is because this man spent 3 hours and 45 mins with me over two separate days, without knowing If I would buy the system. On top of that, they don't get commission. So for what I saved combined with the amount of time and professionalism he showed me, I am happy to say I'm now the owner of a Brand New Marantz Cinema 30 receiver.

I was at the best buy in christiana with my client to purchase a cd player. When he ask where the…read morecd players were the sales person was engaged with another employee both on their personal phones laughing and giggling about something..He pointed with his phone in the direction of where they were. We went over and found them. During this whole time he did not stop looking at his phone. He asked my client if he wanted an extended warranty. He did not explain it what so ever. It was like pull teether to get him to tell him about it. The entire time he didn't look up from his phone. We were standing there for awhile waiting for him to say we were all done. Final I asked him if we were all set and he said yeah and we left.There should be No personal phones be on the sales floor period. I am very disappointed