I wouldnt buy a phone anywhere else. You walk into this store and the owner Matt is Amazing! He is…read morewilling to help with everything and will walk you through the entire process from start to finish. He evulates your bill as well to make sure you are not over paying. He also gave me a loaner phone when my phone broke and I didnt have an upgrade. Best part is you dont have to wait in line like those corporate stores and sign in on a piece of paper.

I wanted to take a moment and write this review because of the incredible service I received at…read morethis Verizon Wireless store location. I went to the store to deal with a charging problem with my daughter's iPhone 5. The store manager James MacFarlane greeted me and he immediately began to troubleshoot the issue. After trying several chargers it was determined that there was a problem with the phone itself. He proceeded to inform me about my insurance coverage and actually made the call to the insurance representative on my behalf. He worked with the representative and my daughter will be receiving her new phone in two business days. In addition, James talked me through the instructions via iTunes to back up my daughter's defective phone and how to restore her information when we get the new phone. His caveat was that we could also bring the phone to the store and they would perform the transfer for her. At the same time that we were dealing with the defective phone, James reviewed my account and suggested a few changes that would allow me to purchase a "hot spot" mobile router while lowering my bill so that there wouldn't be any incremental cost (other than an activation charge for the hot spot) in my monthly bill. This solves a commuting issue for me as I work in NYC and this solution will ensure that I have a secure Internet connection for all the devices that I carry (iPhone, iPad and laptop) during the long bus rides. James MacFarlane went above and beyond in servicing not just my initial need for the iPhone, but also to review my account and suggest an additional solution, at no additional cost (by the way, the hot spot came with a rebate for the same price as the device itself, so essentially free). James provides the highest level of service that I as a Verizon customer appreciate. Well Done!

To whom it may concern- I am a ceo of a public company and never make posts but Maria at ATT gave…read moreme impeccable service today when my phone wasn't working in the middle of a business day. She was calm, understood my needs, juggled my non tech knowledge very gracefully and was even able to help multiple customers while checking back on me as phone transferred - excellent job Maria! - signed Michael catching people doing the right things !

Super great service from Jacoby A at this neighborhood gem in Manasquan. Jacoby is polite,…read moreprofessional, knowledgeable and was patient with my MANY questions when I popped in to upgrade my phone. Transferred my data, explained my new plan and was able to keep within my budget on the new phone and data plan. Give this young man a raise, bonus and free lunch !!!

Awesome experience and a life saver. Fixed my daughter's phone in less than 20 minutes after the…read moreVerizon down the street told me it wasn't fixable and then tried to scam me. Service was great and it was refreshing to work with such an honest person after my terrible Verizon experience.

Andrew repaired my iPhone screen and fixed an older phone at a great price!…read moreI have gone to them for other family members phone issues, and they have done a great job, I highly recommend this company!

Worst cell store ever dealt with. This store is advertised as a Verizon store. My father took my…read moreson in to have his phone fixed. Battery expanded and popped open phone. Said they cannot fix and it is not covered by warranty even though I have full warranty coverage even extended and the website states the insurance does cover repair/replace. My elderly father helping me out to bring my so was lied to by sales associate Nick P. Instead of explaining how to go through ins they LIED. As I explained my father was just scammed into upgrading just to get a sale rather then doing the proper thing or giving a choice. Made it seem the best choice was upgrade to save most money and less problems. My father went ahead with upgrade and after all said and done the salesman Nick told my father they couldn't take my sons phone for trade in credit because they are only an authorized dealer for Verizon and need to take to a corporate Verizon store and they will take the phone and issue the credit. After being told this I reviewed invoice and first I notice they had the sale listed under my name but an incorrect address in NC. No trade in credit so billed 1110.00. I spoke with Verizon corporate and was told cannot bring trade in to another store and esp no credit will be given due to the battery busted and popped open part of phone. They also told me INS WOULD COVER THAT AND THATS HOW IT SHOULD HAVE BEEN HANDLED AND ADVISED. I called this cellular sales place and spoke to the Manager, John, who insisted I was told wrong and all my father was told by them was the truth. When I questioned about invoice showing wrong address but with my name for billing he insisted it was an error. I told him my dad had pointed it out to salesman and received an explanation stating it's not anything to worry about. It's their system and as long as my name was correct that it was fine. (UHM WHEN DOES A COMPANY ALLOW ENTERING INCORRECT BILLING INFO ON A SALES INVOICE FOR NEW MERCHANDISE AND NOT WANT TGAT CORRECTED TO MATCH FOR THEIR OWN ACCOUNTING OR TO AVOID A PROBLEM IF EVER I NEEDED TO CALL AND THEY ASK ME TO CONFIRM WHO I AM FIRST AND I GIVE MY ADDRESS BUT IT DOESNT MATCH WHAT THEY HAVE? THE AMOUNT OF HASSLE AND PROBLEMS TRYING TO RECEIVE HELP?) I pointed out the problem with this to the manager John and he then changed his story and said oh yes it happens with our system but it's ok as long as name correct. I pointed out all the problems and deceitful wrong doings and he just got annoyed and didn't want to explain anything else and just offered with nasty tone if I wanted to bring phone back and get refunded. I wanted to find out what happened and how to fix and he wanted nothing more to do with the situation. I then asked if I called corporate would they agree to this billing issue being blown off. He just again got nasty and said how he has customers to help. I explained I was a customer but he didn't want to bother I asked for corporate phone number and he was annoyed by that. I also asked for district manager name and contact info and he immediately sounded worried and then got nasty saying oh no I'm not giving you that information. After a few exchanges he finally gave me the email for his district manager. Then when I wanted to confirm name he said a few things about wasting his time and then hung up on me. I will be contacting both district manager and corporate company to let them know the kind of people working and representing their stores reputation and reporting them to Verizon corporate. The manager is a joke. Even tried telling me to call back and speak with nick the salesman and got annoyed when I told him HE is the manager why would I go to nick just for him to need manager to help fix. Horrible, uneducated, manipulative, ignorant, useless manager who doesn't give a crap about policies and customers that aren't just a quick upsale unspoken person. Do not go to this store. You will be ripped off or manipulated by probably most who work there. If any honest good people employed there you deserve better! I wish I could rate this store a 0. Cellularsales Verizon authorized seller and promoted as Verizon store. Follow their own corporate rules and do not follow Verizon's corp rules so you will not receive the service you are entitled to from Verizon. You will lose out on many of benefits and service you pay for because not an actual Verizon corp store!! Make sure you deal with a corp store not third party or this is what happens. If I wasn't paralyzed that manager would have been dealing with me in person!

I walked in trying to activate a new phone on my account and Jonathan jumped in to help. He did his…read morebest and in reviewing my account he also made a suggestion for 5G internet which is available at my home. Jonathan mentioned that I can save another $5 on my Disney+ account with the military discount, which they weren't offering earlier. Overall Jonathan saved me $50+ per month as long as the internet is successful. Thank you, Jon!

Poor behavior. My first time ever, writing a review. So my apologies if I'm missing something. But…read morebeing the owner of a large but local service business, and in spite of paying more (even ignoring Battery Plus's online coupon) and then even finding the same (factory brand) battery online cheaper), I took my own "buy local" campaign seriously and walked into your store. I was greeted with a curt and impatient frontline person (with no one else in the store). I tried to sum it up as just someone unhappy with their day or job. I'm not disgruntled, just disappointed. Perhaps I will muster up the task to try another location, just to satisfy my entrepreneurial curiosity.

I believe I was helped by JHessing (from receipt) who worked on 10/30/21. She first answered my…read morequestions over the phone and then provided great customer service when I arrived at the store with installation info during my battery purchase. Such a pleasant and wonderful shopping experience. This has been and will continue to be my goto store for batteries and bulbs! Many thanks

Excellent!!! I broke my screen on my iPhone XR I called and they got me right in and I paid exactly…read morewhat was quoted over the phone. i do recommend this business. No bull. Fast and reliable. Ty

Very friendly, knowledgeable and efficient. Would definitely go back again. My phone had a minor…read moreproblem that they fixed quickly and easily. They didn't try to upsell me at all

Mario is a very helpful owner of business and I buy all my phones and computers from him. He…read morerepaired mine also for a fair price and is very honest and never upsells you. He will also set up new Samsung phones and computers if you need help. I stopped going to Best Buy because they wanted you to pay for 15 minutes of Geek squads time. This used to be free and was expensive for that short time. Marcio is the best .

Marcio was awesome, I purchased a iphone from him, great condition reasonable price…read more Went to store to purchase a second phone, my iphone 11 screen was cracked very bad, he told me I can fix this was shocked. 15 minutes later walked out the door. Phone worked like new. For 1/3 of price of iphone 7plus. Highly Recommend