Manager Maria is extremely rude and unprofessional. Many mistakes were made. We placed an order for a phone at this store's location and they ordered us the wrong phone. They charged us sales tax twice (which was over $70 each time), and then attempted to charge us over $1000 for our trade in phone that we had turned in. AT&T claimed that they never received the phone. Come to find out that the phone was sitting in the back of the store for 3 weeks and that's why we were going to be charged $1,069 for them not receiving it. We talked to the manager Maria about this issue, and she told us that customers "mean nothing to them" and that they do not care if they lose customers. Many mistakes were made, and manager Maria took no accountability and was extremely nasty. Clearly this is not the right job for her since she openly does not care about her customers. Her carelessness cost us a lot of time, money, and stress. Do yourself a favor and go to Verizon or T-Mobile. read more