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    Russell Cellular - Verizon

    5.0 (1 review)

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    2 years ago

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    AT&T Store

    AT&T Store

    1.0(4 reviews)
    0.7 mi

    They need to close. Today at 3:30 the woman running the store was condescending and rude. She was…read moretraining a guy who knew nothing while a third employee played on his phone. They had zero customers in the store and you can see why. The woman is HORRIBLE at customer service and instead of trying to keep me as a customer she is the sole reason we are canceling with her disgustingly rude behavior and all I asked after being a loyal customer what new plans would you offer as every other company is offering much cheaper plans then AT&T currently. She basically was like we don't care and you lost a customer of 40 years. Never go there and do not use AT&T.

    I purchased a new iPhone at this AT&T store in June of 2023 and specifically asked to not be signed…read moreup for AT&T Next Up. Notwithstanding that, the representative in the Middletown NJ store, Ishmael, signed us up for that service anyway. We noticed the unwanted charges a few months later and cancelled the service. In September of 2024 we purchased another new iPhone for a different family member. Remembering the issue we had experienced in June of 2023 I told the representative (the same one, Ishmael) that I did not want AT&T Next Up multiple times and created a video recording of telling him this. Notwithstanding this, Ishmael again signed us up for At&T Next Up on the new phone. We detected this on the spot in the store and Ishmael claimed it was an error and told me that there was nothing he could do to remove it but that I could cancel it by calling customer support in 14 days. I called customer support 14 days later and requested that Next Up be cancelled. Three months later, in December of 2024, I again reviewed the bill and again found that I was still being charged for AT&T Next Up. I went online and cancelled it again. At this point, I have been charged three instances of the $10 Next Up fee for the September 2024 incident and 2 instances of this $10 charge for the June 2023 incident. Avoid this store, and especially avoid Ishmael.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Verizon

    Verizon

    1.8(41 reviews)
    4.8 mi
    $$$

    Do not go into this store. Their workers lie straight to your face and quote you things that they…read morehave no right to do. I was told when opening my account that each line would receive a $300 gift card. After 2 months now of going back and forth with the chat they tell me to keep waiting 4-5 weeks for the email. Come to find out that now they're telling me this store was wrong and not suppose to be quoting that to the customers. I don't care if the worker made a mistake it's not on the customers to make up for it. Verizon should be keeping their word and rectifying this. I go into the store and they tell me the women who quoted this is on "vacation" and there's nothing the workers can or will do for me. Absolutely ridiculous and disgusting how this store runs. I will be opening up a civil case

    do not beware dont go into this verizon dealer shop…read morenot nice people beware bought samsung 25 plus in hazlet store traded in s21 25 plus wouldn't allow me to get sound notification for email and text after a bit of discussion they swapped phone which i bought on may 25 2025 new phone wouldn't allow sounds as well i was thrown out of the store and had merchandise thrown at me. i asked 5 times please help me i was yelled at and lied to they stated phone does not have that feature i've been a verizon customer 4 more than 30 year when it was known as bell atlantic verizon should be ashamed to have people working 4 them who are nasty rude and downright disrespectfull to a 70 year old man. everybody wants my money but for now on i"m only going to give it to nice people and companies.

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    Verizon
    Verizon
    Verizon

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    Russell Cellular - Verizon - mobilephones - Updated May 2026

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