Poor behavior. My first time ever, writing a review. So my apologies if I'm missing something. But being the owner of a large but local service business, and in spite of paying more (even ignoring Battery Plus's online coupon) and then even finding the same (factory brand) battery online cheaper), I took my own "buy local" campaign seriously and walked into your store. I was greeted with a curt and impatient frontline person (with no one else in the store). I tried to sum it up as just someone unhappy with their day or job. I'm not disgruntled, just disappointed. Perhaps I will muster up the task to try another location, just to satisfy my entrepreneurial curiosity. read more

I believe I was helped by JHessing (from receipt) who worked on 10/30/21. She first answered my questions over the phone and then provided great customer service when I arrived at the store with installation info during my battery purchase. Such a pleasant and wonderful shopping experience. This has been and will continue to be my goto store for batteries and bulbs! Many thanks read more

I cracked the screen on my iPhone X, and these nice folks were able to replace it in less than an hour. They were professional and personable. I recommend them highly and without hesitation! read more

Purchased a Mower Battery on 06/08/2022. Battery was listed as having a six month replacement warranty for manufacturer defect. mowed the lawn 4 times over a period of three weeks. On the forth week the mower would not start. Checked battery voltage was zero volts. My charger and jump stater indicated the battery was defective. Store would not honor the warranty and accused me of damaging the battery. They denied me a replacement battery and said they would only give me one for half price or I could call corporate to complain which was a waste of time since they accused me of not maintaining the battery. That is their go to excuse for not replacing. My mower has an alternator which charges the battery while mowing. A good battery should not show zero volts after 4 days. This company is not reputable and should be sited for false advertising. Their warranty is useless read more

Great service, great price and easy scheduling Jasmine was great, screen repair was complete in under an hour. Called when finished - highly recommended. read more

Batteries plus Bulbs have saved the day three times for me recently. They are well stocked, knowledgeable, polite and provide customer service that exceeded my high expectations. I highly recommend them. I really feel like they provide a community service in addition to being a retail store. The three different people I have worked with have taken the time to really explain my options, help me make the best economical decision and saw to it that I left satisfied. read more

Terrible experience with a faulty iPhone screen replacement. They installed a defective screen and then refused to look at the device when we returned to the store. It just feels terrible to pay $100 and get nothing in return. Other customers should know that they don't stand by their work. read more

I ordered a battery for my Toyota online. I was contacted by contacted via a phone call to inform me that item was out of stock and was being upgraded to a better, more expensive battery at no additional cost to me. I picked it up that day, and was helped by a very pleasant employee named Jasmine. She was also the person who had called me about the upgrade. I must say this was by far the best in store experience I've had in many years. Pleasant and nice staff is hard to come by anymore. Just hope the people in charge realize this read more

I brought my in iPhone because the charging port had gone bad. I was told by different fix it places that it would take a couple of days but was told here it would take an hour. After a few hiccups of the phone not holding a charge and other possible issues, Steve went above and beyond to get my phone working again. Thank you so much for being honest and so helpful! read more

I needed a battery that is, right now, hard to find. Kudos and so many thanks to Jasmine for making it easy! The store has curbside pickup if you want it, and everything is wiped down if you want to come into the store. Just looking through their website, I was amazed at what they carry and the services they offer. I definitely recommend this Batteries Plus Bulbs location, and thank you again, Jasmine! read more

If I could give 10 stars I would !!! AMAZING experience. I have had so much trouble with iPhones in the past with Apple telling me there's nothing I can do. We tried here today because my boyfriends phone was called un fit for apples standards to fix.... it was bent and screen was messed up as well as it was unable to charge or even turn on. Both people in the store were so knowledgeable and friendly. Within 30/45 they had the phone literally looking BRAND NEW. Fixed the screen, bent back and ON AND CHARGING AND WORKING. I am above being happy I have never had such a pleasant experience with an issue with a phone. THANK YOU so much two the very kind workers I interacted with today you made my day and my boyfriend is more then happy that we didn't have to spend an arm and a leg for this fix. Affordable helpful and amazing thank you thank you! 10/10 recommendation read more

I came in to the store for the first time over the weekend with 4 different things to be opened and cared for. Steve was super helpful and super efficient. All I had to do was hand over my things that needed battery replacements, and he took care of it all!! Thanks read more

Had an absolutely horrible experience in this particular store. I brought my phone in initially over the summer time due to a cracked screen. After one day of it being repaired, the touch sensitivity on the screen started to go all over the place. It would either register my touch in a different part of the phone, or it just wouldn't work at all. After attempting to get the phone repaired a second time, it fixed the first problem, however now I have an issue where the screen continually goes black and it makes it very difficult to utilize the phone, especially trying to take a call. Upon visiting the store to have this issue corrected, they "tested" it for all of about 10 seconds, and were unable to re-create the issue I had been experiencing. At that point, the associate felt it more of a priority to tell me that they could not cover my phone under warranty if they could not re-create the issue, rather than provide decent customer service and understand that I wasn't lying, or choosing to waste my time yet again by coming into their store with a bogus claim about my phone. Her attitude was atrocious, and I finally just took my phone and left rather than give them the satisfaction of my continued business. Save yourself the headache, and find somewhere else to get your phone fixed because the customer service in this particular store is completely nonexistent. read more