My husband and I just switched from AT&T. Justin at the T-Mobile is outstanding!! He took his time…read moreand made sure all our questions were answered. Is always happy and friendly. He continues to help us and doesn't complain ;) in a show time I learned ALOT from him. He rocks at his job!!! Justin is one smart cookie ;)

If I could give this location 0 stars I would. Even though it's the most convenient location for me…read moreI will not be stepping foot in here. So I had called prior and made a 12:30 appointment to trade in my phone. As soon as I stepped inside the place had a funny unpleasant smell to it. Additionally, the store just looked empty, soulless, and depressing. I walk in and no one acknowledges me for a good couple minutes and the person who I made the appointment with Randy wasn't even there. I was told he went to pick up lunch. I was like ok, how long can that really take. I end up waiting 25 minutes... no Randy. In the mean time I hear the other associates say the system is down. I get fed up waiting and go to another associate to see if he can help me. Mind you he did not come up to me and see if I needed help while waiting. He tries to help and can't do anything due to the system being down. While this is happening Randy walks in, 30min late. Pays no heed to me because he forgot the appointment, which was made the same day... Randy did not even care, he did not come up and apologize or anything. It's like he spit on my patronage... I proceeded to walk out and say I will never be returning to this location when the other associate asks if he should call me when the system is up. TLDR some of the worst customer service at a store period.

Yahoo and jay really helped me resolve my issues great customer service I'm highly recommended to…read morecome to this Verizon store trust is here

Excellent!!! I broke my screen on my iPhone XR I called and they got me right in and I paid exactly…read morewhat was quoted over the phone. i do recommend this business. No bull. Fast and reliable. Ty

Very friendly, knowledgeable and efficient. Would definitely go back again. My phone had a minor…read moreproblem that they fixed quickly and easily. They didn't try to upsell me at all

do not go here. I was lied to. my plan was supposed to be under 100 with my new phone. first…read morebill was over 100 then i called Verizon changed back to lower plan bill went back down. now over 100 again. They are WORSE THAN CAR DEALERS.

I have rarely encountered ruder employees. Had to disable a phone due to a close relatives death,…read moreand they could not have been less helpful.

Worst cell store ever dealt with. This store is advertised as a Verizon store. My father took my…read moreson in to have his phone fixed. Battery expanded and popped open phone. Said they cannot fix and it is not covered by warranty even though I have full warranty coverage even extended and the website states the insurance does cover repair/replace. My elderly father helping me out to bring my so was lied to by sales associate Nick P. Instead of explaining how to go through ins they LIED. As I explained my father was just scammed into upgrading just to get a sale rather then doing the proper thing or giving a choice. Made it seem the best choice was upgrade to save most money and less problems. My father went ahead with upgrade and after all said and done the salesman Nick told my father they couldn't take my sons phone for trade in credit because they are only an authorized dealer for Verizon and need to take to a corporate Verizon store and they will take the phone and issue the credit. After being told this I reviewed invoice and first I notice they had the sale listed under my name but an incorrect address in NC. No trade in credit so billed 1110.00. I spoke with Verizon corporate and was told cannot bring trade in to another store and esp no credit will be given due to the battery busted and popped open part of phone. They also told me INS WOULD COVER THAT AND THATS HOW IT SHOULD HAVE BEEN HANDLED AND ADVISED. I called this cellular sales place and spoke to the Manager, John, who insisted I was told wrong and all my father was told by them was the truth. When I questioned about invoice showing wrong address but with my name for billing he insisted it was an error. I told him my dad had pointed it out to salesman and received an explanation stating it's not anything to worry about. It's their system and as long as my name was correct that it was fine. (UHM WHEN DOES A COMPANY ALLOW ENTERING INCORRECT BILLING INFO ON A SALES INVOICE FOR NEW MERCHANDISE AND NOT WANT TGAT CORRECTED TO MATCH FOR THEIR OWN ACCOUNTING OR TO AVOID A PROBLEM IF EVER I NEEDED TO CALL AND THEY ASK ME TO CONFIRM WHO I AM FIRST AND I GIVE MY ADDRESS BUT IT DOESNT MATCH WHAT THEY HAVE? THE AMOUNT OF HASSLE AND PROBLEMS TRYING TO RECEIVE HELP?) I pointed out the problem with this to the manager John and he then changed his story and said oh yes it happens with our system but it's ok as long as name correct. I pointed out all the problems and deceitful wrong doings and he just got annoyed and didn't want to explain anything else and just offered with nasty tone if I wanted to bring phone back and get refunded. I wanted to find out what happened and how to fix and he wanted nothing more to do with the situation. I then asked if I called corporate would they agree to this billing issue being blown off. He just again got nasty and said how he has customers to help. I explained I was a customer but he didn't want to bother I asked for corporate phone number and he was annoyed by that. I also asked for district manager name and contact info and he immediately sounded worried and then got nasty saying oh no I'm not giving you that information. After a few exchanges he finally gave me the email for his district manager. Then when I wanted to confirm name he said a few things about wasting his time and then hung up on me. I will be contacting both district manager and corporate company to let them know the kind of people working and representing their stores reputation and reporting them to Verizon corporate. The manager is a joke. Even tried telling me to call back and speak with nick the salesman and got annoyed when I told him HE is the manager why would I go to nick just for him to need manager to help fix. Horrible, uneducated, manipulative, ignorant, useless manager who doesn't give a crap about policies and customers that aren't just a quick upsale unspoken person. Do not go to this store. You will be ripped off or manipulated by probably most who work there. If any honest good people employed there you deserve better! I wish I could rate this store a 0. Cellularsales Verizon authorized seller and promoted as Verizon store. Follow their own corporate rules and do not follow Verizon's corp rules so you will not receive the service you are entitled to from Verizon. You will lose out on many of benefits and service you pay for because not an actual Verizon corp store!! Make sure you deal with a corp store not third party or this is what happens. If I wasn't paralyzed that manager would have been dealing with me in person!

I walked in trying to activate a new phone on my account and Jonathan jumped in to help. He did his…read morebest and in reviewing my account he also made a suggestion for 5G internet which is available at my home. Jonathan mentioned that I can save another $5 on my Disney+ account with the military discount, which they weren't offering earlier. Overall Jonathan saved me $50+ per month as long as the internet is successful. Thank you, Jon!

Not impressed with service and help I am disappointed! Seems like the business is disjointed in…read moreareas!

I cannot recommend this place highly enough. I called late on Friday, October 11th about 10 minutes…read morebefore they closed. My 84 year old father had an issue with his portable oxygen machine which he needs 24x7. Instead of telling me to call in Monday, the woman who answered the phone asked me to hold and 30 seconds later she has a solution. One of the guys was making a delivery and was willing to go (substantially) out of his way to get my Dad a replacement machine. They could not have been nicer or more responsive. Thanks for going the extra mile!