T-mobile in 1 Route 37 West, Toms River. I was told that, since I had been a customer for over 25…read moreyears I will get a FREE iphone watch and tracker. Turn out it was a lie! My bill went up for $19.14 a month for the service and device plus $2.00 for the tracker! LIARS! Do not rust them!

My mother is living in an elderly facility near Toms River and has been paying $80 to Verizon a…read moremonth for a cellphone she barely uses, but wants to have. I was planning to visit for 4 days in May and wanted to switch her to my T-Mobile plan for $30 a month. I made several calls with Britney from this store who went above and beyond to get this set up, making the visit and transaction painless. Britney went above and beyond making this 28 year subscriber very impressed and happy.

Ive been,a VZW customer sine 2001. I hate verizon with a passion. Amir and Freddy make up for my…read morehate of Verizon wireless! They should be given a raise! After being hung up on, slighted, and ignored , by calling into their so called customer service, these two individuals handled me with care and respect. They addressed my issues and worked with me for over 2 hours to resolve my issues! Mr Verizon, give these people a raise and promotion! They saved me from going to Sprint.

My experience at this Verizon location litterally triggered me to write my first yelp review -…read moreever. I have never been subjected to such terrible customer service and attitude. We were scammed, lied to, over sold, tricked, you name it. I felt terrible that my daughter was subjected to this horror show. Honestly not sure how the people that work there go home feeling good about their occupation. I dealt with 3 different people and it was one insulting experience after another. One of them was the so called "manager". If there are good people that work there I feel bad they are working in such a toxic environment. Family of four and long time customer and now considering another provider. Frustrating that I have to give them one star. I would give negative stars if that was an option. This store represents Verizon so the only suggestion I have for Verizon for the sake of improvement - Close this Store!

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Brought my iPhone in with a line through the screen. Charged me $250. Phone started glitching &…read morefront camera stopped working, brought it back replaced screen, happened again, told me they had to order an upgraded screen. After 4 visits, screen didn't fit properly & the phone stopped functioning. They neglected to tell me that was a possibility on my first visit & that the phone was actually under factory warranty, I would've brought my phone to Apple if I knew that & not wasted my money. They ruined a brand new iPhone 16 pro max & I can't get a refund.

Learn from my mistake & spend the extra money by going to a Samsung authorized repair shop. This…read morestore is located between Fabulous Brows & Ocean County Sports in the Ocean County Mall. I did not confuse this store for another store as suggested by the merchant. This ifixandrepair in Toms River "repaired" my cracked phone for $277.22 on 8/18/24 by putting a screen replacement on that started coming off in a month or two when the so-called "warranty" ended. The receipt said "Ocean Retail LLC", but the storefront says iFixandrepair. Then dust and debris got into my phone. I had to get it repaired by a repair shop authorized by Samsung with a similar name: Ubreakifix. They fixed it right (& they put the name of their business on their receipts). I emailed ifixandrepair at the email the receipt was sent to twice, messenger@messaging.squareup.com for a refund & heard nothing in response. The emails did not come back as undeliverable.

I used the Verizon store located on Rte 37 West It took…read morearound one month or longer for me too finally get the phone I ordered. The sales associate that I originally ordered the phone from was supposed to get in touch with me in about two days. I never heard from him. I finally went in to see what was the problem in me getting the phone I ordered. The staff that was in there that day Insisted that they called me several times that the phone was in. To my knowledge, I never got the calls. The staff that was in there that day were not helpful and very disrespectful.

All the representatives stand in the far rear of the store and the customers have to walk through…read morethe store to approach them and get their attention. Lazy, lazy, lazy impression. I took my business elsewhere.

Please do not bring your phone to be fixed at this store. I had a TCL brand cell phone and the…read morescreen went black. However, I was still able to receive a phone call on this phone. Even though the screen was black, if I swiped on the phone, it picked up. I took my phone here to see if they could fix the screen so that I could get my pictures and stuff off the phone. When the guy returned the phone to me, the phone was in worst condition than it was before. The screen looked worse. The phone can no longer receive calls. He said that the phone won't work because of the motherboard. However, it was working before. I just couldn't use it because the screen was black. If he could not fix it because he did not know the brand, he should have just refused to work on it.

I went to the Ocean County mall location with only one problem with my phone, a broken screen…read more Everything else on my iphone was working fine. This repair should have been simple enough. Just fix the screen. I went to pick it up 15 minutes later and was shown that the screen was repaired (not with Apple parts) and was told that NOW my lock screen button doesn't work. I explained that it worked fine when I dropped it off. He then tried to sell me a fix for the problem that he created. He wanted to charge me an additional $120 to now fix the lock button. So now I am out the money for the screen repair ($120) and my phone is even worse off than when I took it there. Terrible place. Questionable business practices.

When it was a true radio shack back in the day you could walk in there and find or order what you…read moreneeded and the workers knew the items they were selling, then they slowly turned into an electronics toy store, then they turned into one of the middle of the mall kiosks. Now when you go in the employees seem to be all teenagers they have no idea of the products you can't order the small stuff like you used to, If it's not a "RIGHT NOW" product you're not going to find it here or even on their web site, it's a shame the true radio shack will be missed once they change all the stores that stay open to a Verizon phone store..