My husband and I just switched from AT&T. Justin at the T-Mobile is outstanding!! He took his time…read moreand made sure all our questions were answered. Is always happy and friendly. He continues to help us and doesn't complain ;) in a show time I learned ALOT from him. He rocks at his job!!! Justin is one smart cookie ;)

From the owner: Visit the T-Mobile store in Lanoka Harbor and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 504 US 9 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Absolutely the WORST customer service ever! A few months ago they sent me a "booster" tower to get…read morebetter service in my home. It worked fine for the time I had it. It stopped working a few days ago so I called. They put me through to a 3rd party rep overseas. He told me that they discontinued the tower and could not explain why I wasn't notified. Our phones stopped working inside the house. He then had us perform meaningless resets which didn't work at all. We continue to have 1 bar in the house. After wasting an hour with this guy, he told me to return the tower to a local T-Mobile store to get my deposit back, which I tried to do. After waiting for about 20 minutes, the store rep told me that I was given misinformation- they don't accept the boosters in the store. T-Mobile's customer service is horrible, their service is pitiful, and they raised our price by $10.00 a month after guaranteeing that my rate was locked in for life. If you are considering going with this lousy company, DON'T DO IT!

I was extremely disappointed with the service provided at the Bayville, NJ…read morelocation. The female manager misinformed me of the two promotions. She also provided wrong information pertaining to switching cell phone providers. As my first experience with TMobile it left a bad taste in my mouth. A store manager should be honest and informative ensuring customers are pleased with the service provided. I will never go back to that store. Nor would I recommend the Bayville location to my family, friends or to my clients. The problem that the store manager created was time consuming on my behalf. It involved me calling the TMobile 611 number to resolve my issue. Thank you Nicole from the rebate department for your professional, outstanding, courteous, service resolving the problem that the Bayville store manager created. Nicole went above and beyond exceeding my expectations which I greatly appreciate.

BEWARE OF THIS STORE. FRAUDS AND LIES We bot two new phones…read moreand the t-mobile gateway for internet. We changed from verizon. Onne of our iphones was supposed to be free as well as Netflix, Hulu, Apple TV and Paramount+ ALL LIES, and the manager was nasty and did not care one bit about our cmplaint. The only thing ws got was Netflix. On top ofnotgetting the other platforms, they were charging us over 600 dollars for the supposed frre phone. We ended up going to T-Mobile Experience store in Toms River. We were able to get our other networks and ended up returning t he phone and going back to our old phone. Dan in TR was great. When the manager heard what we went through with the Barnegat store, she was putting through a complaint to corporate. No one could believe what the Barnegat idiots did. STAY AWAY FROM THIS STORE IN BARNEGAT. IT IS WORTH THE TRIP TO TOMS RIVER.

* In ALL Humility And After Being In Business For * Myself…read moreFor More Then Three Quarters (3/4) Of My * Life The T-Mobile Corporate Store Located At 849 * * West Bay Avenue Unit 13 *, Barnegat Township * * New Jersey * 08005 * Is An Actual "GOD Send"! ! ! * * Reminiscent Of Batman And Robin * The "Dynamic * Duo" * The Store Manager * Kyle R. And His *. * Customer Care Specialist * Lianna ALWAYS Go Far * * Above And Beyond To Resolve ANY And EVERY Issue * That I Have EVER Had To RESOLVE My Business * * Issues * FLAWLESSLY Without Hesitation And Or * Question! ! ! I Highly Recommend Using The T-Mobile * Corporate Store Located At 849 * West Bay Avenue * * Unit 13 *, Barnegat Township * New Jersey * 08005 * J Respectfully, Eternally, #SOSJohnD * #TMobile * #RoadRageWorldTour * * #RoadRageTour2021

T-mobile in 1 Route 37 West, Toms River. I was told that, since I had been a customer for over 25…read moreyears I will get a FREE iphone watch and tracker. Turn out it was a lie! My bill went up for $19.14 a month for the service and device plus $2.00 for the tracker! LIARS! Do not rust them!

My mother is living in an elderly facility near Toms River and has been paying $80 to Verizon a…read moremonth for a cellphone she barely uses, but wants to have. I was planning to visit for 4 days in May and wanted to switch her to my T-Mobile plan for $30 a month. I made several calls with Britney from this store who went above and beyond to get this set up, making the visit and transaction painless. Britney went above and beyond making this 28 year subscriber very impressed and happy.

Save yourself the trouble and go elsewhere. `Consultant` Jesse was full of stories and false…read moreinfo,The location `Mgr` Sean was useless & clueless w/regards to a cust svc situation and decided to take vacation during the holidays (and 5g transition!) unless he had covid quarantine. In 3+ wks you should have the time to call back after being in store for 2hrs w/easy upgrade they made difficult. Sure,the level of staffing could be covid related (not getting the best team) but we traveled far to get here and got nowhere,went a bit further ONE MONTH later and finally resolved.. TMobile corp stores seem to take anyone with a pulse.. If you are staying w Tmobile/Sprint,stay away from this location. (the other staff seemed more capable).

Rt. 37 in Toms River is horrible . Bunch of kids work there who lie to you and are very…read moreunprofessional . Use a different T-Mobile location or better yet a different Cell phone service.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

What nice guys! I…read morebrought my PC in there, because I had an issue with the charging outlet. PC fell on floor and snapped plug, part of the adapter was stuck in the PC. He took the PC to the back got the piece out that he needed to get out and clearly explained to me, I should go get a charger and make sure it charges prior to him doing any work on the computer. I did and now it works. There was no charge. ( i'm PC illiterate, so they could've said anything they want it to me ). That will be my go to place if I have any more issues with my phone or any kind of electronics.

I tried contacting this store several times, when I initially asked to speak to a manager, I was…read moretold that the manager, Victoria, is never in the store. When I made another call the next day and asked to speak to a manager I was asked why and when I said I prefer to discuss with a manger the employee hung up on me. I do not know what is going on with this store but being denied to speak to a manger who is "never there" is very telling.

I'm a repair technician and I turn to Affordable Wireless when a job gets too tough. If you need a…read morespecialist in New Jersey, this is THE place to go! I've been dealing with Brenton for years and he's never failed to come through for me.

Unfortunately my T-Mobile service wasn't fully compatible with the phone…read more However, after discussing this with Light Phones Support - they allowed me to return the phone. This confirms their effort to be a reputable organization. In the future, I would consider returning as a consumer - if - I were to switch to their most compatible carrier - Verizon.

SUPER HONEST. My wife's phone broke in the mall while we were walking around. Jay could not fix our…read morephone but he did inform us of an excellent location to go. He walked us to the repair shop and was given an honest and fair assessment. Jay had all the opportunity to sell us a new phone but instead he took the high road. AWESOME! We went next door to a T-Mobile store and bought a new phone. Thanks Jay!