SCAMMERS / FRAUD STAY AWAY! Sales people are the worst sell on lies and are incompetent. "Free…read morephones" are nothing but LIES! Stay away they are weak and probably have the worst customer service in the industry.

Went to Verizon school today spoke to someone by the name of Larry at least that's what he said…read more I'm an older lady sometimes explain to me. He had no except to be rude. Slam one phone down to tell me it wasn't even charged. He was a no help will never go back there again Directly Verizon.

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

I'm compelled to relate my experience at the T-Moble store in Manahawkin NJ. Rarely does one deal…read morewith product misrepresentation, unethical business practice and condescending customer service. The notable highlights of my week dealing with this business beginning February 7. The store manager sold me a phone but said I had to take a free apple as well. She failed to disclose watch line charges of $26 per month, telling me it was free. Without my permission or knowledge added premium insurance to my phone. When my bill increase $50 she told me it was due to mid month plan changes. T-Mobile said the increase was due to the unscrupulously added fees. T-Mobile told me to return the watch. Your manager told me restocking was $75 however T-Mobile said it should be $20. When prompted to speak with T-Mobile the manager ran into a closet and said she was in a meeting. Initially smiling and pleasant, when caught in the lies her attitude was rude and condescending. The company T-Mobile team always provides outstanding service however you really need to review 3rd party performance which as you can see is abysmal.

Hi.. My husband and I had an extremely disturbing experience at the t mobile on west bay avenue in…read moreBarnegat, New Jersey.. We were due for an upgrade regarding our two phones.. My husband was extremely clear in stating that he did not want to pay for the phones.There is a salesperson that works there.Her name is Ciara... According to the plan that we had and what we were going to be receiving, she 100% reassured My husband that he was in no way responsible for purchasing any of the phones that we received.He asked her repeatedly several times making sure that she understood that we are not paying for the new phones.She told my husband absolutely not.You're not paying for any phones.You're not responsible so on And so forth.. We have been having nothing but problems with our bill being charged An outrageous amount, each and every month. So my husband inquired, called up T-Mobile several times then went into the T-Mobile store, spoke to Ciara about this. And she insisted that a lot of people are having problems with their bill blah blah blah. And don't worry, it'll be corrected. This is what she said to us also T-Mobile when my husband called them directly said the same thing.. but we ended up finding out that we are being charged to purchase one phone after he repeatedly asked that salesperson Ciara okay, so we're not responsible for payment on any phone rt?.I'm getting the phones for free.And she said, yes, absolutely the phones are free.The both phones are free.. now We find out that we're responsible to pay over a thousand dollars for 1 of the phones.. This behavior and so called experience that she supposedly has is not acceptable!!.So how would you like to walk in a store and have this happen to you? We were lied to blatantly...we were totally deceived by this employee and we are going to be going further with this.. My husband spoke to her at least 3 times and she reassured us. This was going to be taken care of..I don't know who hired her, but you need to do a little more research on your employees, because she openly lied about us being responsible for the phones. I recommend whoever reads this And whoever Wanted to go to the T-Mobile in Barnegat On west Bay Avenue, you better think twice about it. Because the incompetent level Is off the charts.. One way or the other this will be rectified.. If I could give a lower rating than 1, I would!!

Came a couple months ago on a family trip. Saw Leo from videos online. Dropped off my phone 12 for…read morean earpiece speaker fix and battery replacement for my grandma to use. Got it done in a couple days time when I was visiting. Unsure about the bad reviews, these guys were pretty good from my experience

Get ready for story time! The way the "repair" of my original Xbox was handled was atrocious to say…read morethe least, I say repair in quotations because they actually didn't fix anything; as a matter of fact, my Xbox came back in worse condition when I received it yesterday than when it left my possession as 3 of the 4 rubber feet on the console are now missing. The most they MIGHT have done to the console is give it a light cleaning and it wasn't even that good of a clean as there was still dust on the out parts of the console. Digital Doctor Repairs logged that they created a ticket on May 26th 2026, I gave them a few days to check it out and possibly diagnose the actual issue (the issue was that the disc drive was no longer reading discs, I knew this was probably just a disc drive replacement and I could've done it myself BUT Digital Doctor Repairs policy states that if the customer has taken their console apart that they could reserve the right to charge a fee AND the console would only turn off if you unplug it, also the power button does literally nothing. Not sure what the issue was there and I still don't) I then attempted to call their store and actually got someone on the phone, it was a woman but they did not give their name. I asked for an update and they put me on hold for a few minutes, they came back and told me that the disc drive would need to be replaced and they the techs were still diagnosing the other issues and should be reaching out to me the next day (a Friday) to update me and get approval for the repair, this never happened and I even gave them the weekend, still nothing. So I called on the following Monday only to be greeted with an automated recording of Leo basically saying their store hours and that they no longer accept phone calls. I then attempted to fill out the contact us form, gave it a few days, never heard anything. I then emailed them directly, I was then texted with an update to my repair stating that the diagnosis has been preformed and that the repair would cost $220 plus the diagnostic fee which I begrudgingly accepted the repair even though it seemed like it was overpriced (and you can buy a fully working one on eBay for about $150 in decent condition) and asked if I could also get a screen protector for my phone as well when the Xbox is sent back, the person on the text line agreed to send one to me for free even though I was willing to pay for one. Now, this text conversation took place on June 18th 2026 almost a week shy of them officially having the console logged into a ticket for a full month, a little long but hey; they're busy and have a bigger following on YouTube and other social media platforms. On June 26th 2026, I texted for an update as I had not heard anything, just over a week later and on a Friday. I was then promptly texted back stating that the console was still being worked on and that I would receive a text message when the device is fixed and that the current wait time was 1-4 weeks (which we're already passed by at this point). I texted again on July 1st 2026 (almost a week later) stating that they had officially had my console for over a month at this point and have only been updated when I reach out for an update. There was some back and forth through texts about what could be done better for communication and it was stressed that they are overwhelming busy, which I understand and I've tried to give them a lot of leeway, but over a month of physically having the console and almost nothing being done to it is a bit ridiculous. Now to July 15th 2026, I received a text message that the repair was complete and that they are about to ship my Xbox back to me soon. It is also stated in this text that they are completely waiving the repair fee, which I'm 100% grateful for and expressed my gratitude. The package with my Xbox and other items I sent for testing arrived yesterday and it is still doing the SAME EXACT THINGS IT WAS DOING BEFORE I SENT IT IN. Not only that, I did not receive the screen protector I was told I was going to receive either.

If I could give this establishment, zero stars are minus stars I definitely would. I was on the…read morephone with tech-support for two hours two days ago. They told me to go into the store show them that my phone was not broken or cracked, and they would start the process of replacing it. I repeatedly asked them if they were certain it would be free because I did not have insurance. They assured me it was I went into the Verizon store Manahawkin yesterday and had the worst customer experience of my life. They told me they could not do anything for me. They could've replaced the phone. They didn't know why they told me to come in here and then they walked away and left me in the store with no one on the floor. I was appalled. A young woman came out, and I asked her where her manager was she handed and hard long story short. She finally told me her manager would be back, told me his name and then "so why do you want to know? He's not going to do anything for you" I explained the problem that I had and I said I was hoping that a manager would be able to help. She was unnecessarily rude. When I called back later in the afternoon and spoke to the manager, he didn't want to tell me the names of the people that I spoke to at the time I was on the phone with Verizon Customer Service supervisor and she was supposed to be writing up a report. The manager finally gave me the young lady's name, but didn't offer any reasonable explanation for the treatment. I asked Customer Service to be escalated to the executive department because I really thought they should know what happened. Apparently they say they cannot do that. They're really sad part about the whole thing is that they could have up charged me to a new phone easily went to Apple turns out there's nothing wrong with my phone. It's Verizon network that's all screwed up. Needless to say after over 20 years with Verizon. I am going to a different carrier.

Liars scammers and criminals work there only care about making a commission will try to swindle you…read moreinto adding lines you don't need but if you have an issue they have zero desire to help because there's no commission!

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!