If I could give this establishment, zero stars are minus stars I definitely would. I was on the…read morephone with tech-support for two hours two days ago. They told me to go into the store show them that my phone was not broken or cracked, and they would start the process of replacing it. I repeatedly asked them if they were certain it would be free because I did not have insurance. They assured me it was I went into the Verizon store Manahawkin yesterday and had the worst customer experience of my life. They told me they could not do anything for me. They could've replaced the phone. They didn't know why they told me to come in here and then they walked away and left me in the store with no one on the floor. I was appalled. A young woman came out, and I asked her where her manager was she handed and hard long story short. She finally told me her manager would be back, told me his name and then "so why do you want to know? He's not going to do anything for you" I explained the problem that I had and I said I was hoping that a manager would be able to help. She was unnecessarily rude. When I called back later in the afternoon and spoke to the manager, he didn't want to tell me the names of the people that I spoke to at the time I was on the phone with Verizon Customer Service supervisor and she was supposed to be writing up a report. The manager finally gave me the young lady's name, but didn't offer any reasonable explanation for the treatment. I asked Customer Service to be escalated to the executive department because I really thought they should know what happened. Apparently they say they cannot do that. They're really sad part about the whole thing is that they could have up charged me to a new phone easily went to Apple turns out there's nothing wrong with my phone. It's Verizon network that's all screwed up. Needless to say after over 20 years with Verizon. I am going to a different carrier.

Liars scammers and criminals work there only care about making a commission will try to swindle you…read moreinto adding lines you don't need but if you have an issue they have zero desire to help because there's no commission!

SCAMMERS / FRAUD STAY AWAY! Sales people are the worst sell on lies and are incompetent. "Free…read morephones" are nothing but LIES! Stay away they are weak and probably have the worst customer service in the industry.

Went to Verizon school today spoke to someone by the name of Larry at least that's what he said…read more I'm an older lady sometimes explain to me. He had no except to be rude. Slam one phone down to tell me it wasn't even charged. He was a no help will never go back there again Directly Verizon.

I'm compelled to relate my experience at the T-Moble store in Manahawkin NJ. Rarely does one deal…read morewith product misrepresentation, unethical business practice and condescending customer service. The notable highlights of my week dealing with this business beginning February 7. The store manager sold me a phone but said I had to take a free apple as well. She failed to disclose watch line charges of $26 per month, telling me it was free. Without my permission or knowledge added premium insurance to my phone. When my bill increase $50 she told me it was due to mid month plan changes. T-Mobile said the increase was due to the unscrupulously added fees. T-Mobile told me to return the watch. Your manager told me restocking was $75 however T-Mobile said it should be $20. When prompted to speak with T-Mobile the manager ran into a closet and said she was in a meeting. Initially smiling and pleasant, when caught in the lies her attitude was rude and condescending. The company T-Mobile team always provides outstanding service however you really need to review 3rd party performance which as you can see is abysmal.

This location by far is the absolute worst. There used to be a wonderful crew there but they've all…read morebeen relocated to new locations and I'm so sorry that that happened because what is going on at that store now is terrible. I was there to upgrade my phone and my daughter's phone and the so-called manager claimed that she could save me a bunch of money but by doing that she made me lose some of my services and also told me that I had to take two tablets which I would never use. After investigating the new plan, I did switch back to the old plan and returned the tablets to the store and she told me that I was making a mistake. I also asked her when I got my daughter's phone, who is away at school so I will be bringing it to her to complete her transfer, if it was the exact same storage and she told me yes only to find out that it was not and the hoops we had to go through to get the correct phone sent to us was insane. If you need someone that is knowledgeable to complete any business at T-Mobile, I would suggest not going to the one in Manahawkin.

I would definitely NOT recommend this store and in fact, would give a zero rating if it was an…read moreoption. The sales person, who wouldn't even tell me his name, had an attitude from the moment I walked in the door despite the fact that I was the only customer. He was unable/unwilling to assist me and outright rude. I wanted to purchase a new phone and after 2 visits, left without one. There was an issue with the account which he only exacerbated and could offer no solution. After my second visit, he refused to even provide me with a customer service number so I could see if I could get the account 'unstuck.' The following day, I went to the Victra Verizon store in Toms River where the problem was resolved by a compassionate, knowledgeable sales person. Within 30 minutes, I had a new phone. If you need a new phone, I would highly recommend making the drive off the island!

The kids that helped me in the store were great! However I need to speak with the manager and it…read moreseems the guy never shows up. I guess he splits time between another location. I wanted to return a product and was told "don't worry if you can't get here in the 30 day return window, it's ok we will still take it back". I go after the 30 days and was told they can't take it back but they will talk to the manager. 2nd time I go back and I am told the manager will refund me and he will call me. No call. 3rd time I go back and they take my number again. No call. I reach out today and I'm told too much time has passed and they won't refund me. Maybe if the manager showed up I could've gotten this wrapped up sooner. Terrible customer experience.

BEWARE OF THIS STORE. FRAUDS AND LIES We bot two new phones…read moreand the t-mobile gateway for internet. We changed from verizon. Onne of our iphones was supposed to be free as well as Netflix, Hulu, Apple TV and Paramount+ ALL LIES, and the manager was nasty and did not care one bit about our cmplaint. The only thing ws got was Netflix. On top ofnotgetting the other platforms, they were charging us over 600 dollars for the supposed frre phone. We ended up going to T-Mobile Experience store in Toms River. We were able to get our other networks and ended up returning t he phone and going back to our old phone. Dan in TR was great. When the manager heard what we went through with the Barnegat store, she was putting through a complaint to corporate. No one could believe what the Barnegat idiots did. STAY AWAY FROM THIS STORE IN BARNEGAT. IT IS WORTH THE TRIP TO TOMS RIVER.

* In ALL Humility And After Being In Business For * Myself…read moreFor More Then Three Quarters (3/4) Of My * Life The T-Mobile Corporate Store Located At 849 * * West Bay Avenue Unit 13 *, Barnegat Township * * New Jersey * 08005 * Is An Actual "GOD Send"! ! ! * * Reminiscent Of Batman And Robin * The "Dynamic * Duo" * The Store Manager * Kyle R. And His *. * Customer Care Specialist * Lianna ALWAYS Go Far * * Above And Beyond To Resolve ANY And EVERY Issue * That I Have EVER Had To RESOLVE My Business * * Issues * FLAWLESSLY Without Hesitation And Or * Question! ! ! I Highly Recommend Using The T-Mobile * Corporate Store Located At 849 * West Bay Avenue * * Unit 13 *, Barnegat Township * New Jersey * 08005 * J Respectfully, Eternally, #SOSJohnD * #TMobile * #RoadRageWorldTour * * #RoadRageTour2021

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Great service from Gage and Evan with my iPhone purchase and set-up. Thank you.read more

My husband and I were looking to add a family member to our plan. We had such a bad experience at…read morethe Manahawkin store that we decided to try this one. I am so glad that we did. Evan is awesome. He was patient with my mother (she has never had a cell phone before). He also upgraded our phones as well. THANK YOU EVAN!!!!!

I can't believe your offering someone a better deal when you stuck me in a $112.00 a month phone…read morebill...I was on government funded fone and paid nothing and my first bill was to be $98.00 that was $40 activation and bill. No then it went to 112.00 then 132.00 , then 151.00! While I had Verizon watching this happen but couldn't explain why, and then my Jan 29tj date moved to 20th! And its still there and bill is still $131.00! It's sad when you took advantage of someone that's on a monthly low income living..I'm also a senior Verizon did me wrong I can't pay 130.00 and hey I told her someone messed up because im to be on 55.00 plan and to be honest I was signing up with straight talk. It's Verizon but 25.00 a month. So nobody is getting my fone after you shut me off. I figure there goes my credit so why not keep the fone to? Your fucking my credit up and I'm trying to move! Nice. Thanks Verizon. DO NOT SIGN UP WITH THESE GUYS MY experience sucked

Not shocked by all the negative reviews this place has. I came in to try and do an upgrade on my…read morephone. When I called in, they said they could do it and that I would qualify for it. When I showed up, it was a completely different story. I assume they say whatever they can to get you in the door. Again not shocked by the other reviewers.

Great service. Everyone else that I called to replace my iPhone screen was over $400…read more Thephonexchange was just over $200. And everyone else that I called said it would take 2-3 hrs. Thephonexchange was done in 20 minutes. Don't waste your time with anyone else visit these people great service.

From the owner: We specialize in iPhone repair, Android repair, tablet repair, iPad repair, HDMI repair, console…read morerepair, electronic repair, cracked screen repair, battery replacement, we repair Apple watches and water damage repair. We repair headphone jacks. We pay cash for iPhones, we pay cash for androids, we pay cash for game consoles, we pay cash for MacBooks. We pay cash for Apple watches, we pay cash for Apple computers.