Get ready for story time! The way the "repair" of my original Xbox was handled was atrocious to say the least, I say repair in quotations because they actually didn't fix anything; as a matter of fact, my Xbox came back in worse condition when I received it yesterday than when it left my possession as 3 of the 4 rubber feet on the console are now missing. The most they MIGHT have done to the console is give it a light cleaning and it wasn't even that good of a clean as there was still dust on the out parts of the console.
Digital Doctor Repairs logged that they created a ticket on May 26th 2026, I gave them a few days to check it out and possibly diagnose the actual issue (the issue was that the disc drive was no longer reading discs, I knew this was probably just a disc drive replacement and I could've done it myself BUT Digital Doctor Repairs policy states that if the customer has taken their console apart that they could reserve the right to charge a fee AND the console would only turn off if you unplug it, also the power button does literally nothing. Not sure what the issue was there and I still don't) I then attempted to call their store and actually got someone on the phone, it was a woman but they did not give their name. I asked for an update and they put me on hold for a few minutes, they came back and told me that the disc drive would need to be replaced and they the techs were still diagnosing the other issues and should be reaching out to me the next day (a Friday) to update me and get approval for the repair, this never happened and I even gave them the weekend, still nothing. So I called on the following Monday only to be greeted with an automated recording of Leo basically saying their store hours and that they no longer accept phone calls.
I then attempted to fill out the contact us form, gave it a few days, never heard anything. I then emailed them directly, I was then texted with an update to my repair stating that the diagnosis has been preformed and that the repair would cost $220 plus the diagnostic fee which I begrudgingly accepted the repair even though it seemed like it was overpriced (and you can buy a fully working one on eBay for about $150 in decent condition) and asked if I could also get a screen protector for my phone as well when the Xbox is sent back, the person on the text line agreed to send one to me for free even though I was willing to pay for one.
Now, this text conversation took place on June 18th 2026 almost a week shy of them officially having the console logged into a ticket for a full month, a little long but hey; they're busy and have a bigger following on YouTube and other social media platforms. On June 26th 2026, I texted for an update as I had not heard anything, just over a week later and on a Friday. I was then promptly texted back stating that the console was still being worked on and that I would receive a text message when the device is fixed and that the current wait time was 1-4 weeks (which we're already passed by at this point).
I texted again on July 1st 2026 (almost a week later) stating that they had officially had my console for over a month at this point and have only been updated when I reach out for an update. There was some back and forth through texts about what could be done better for communication and it was stressed that they are overwhelming busy, which I understand and I've tried to give them a lot of leeway, but over a month of physically having the console and almost nothing being done to it is a bit ridiculous.
Now to July 15th 2026, I received a text message that the repair was complete and that they are about to ship my Xbox back to me soon. It is also stated in this text that they are completely waiving the repair fee, which I'm 100% grateful for and expressed my gratitude.
The package with my Xbox and other items I sent for testing arrived yesterday and it is still doing the SAME EXACT THINGS IT WAS DOING BEFORE I SENT IT IN. Not only that, I did not receive the screen protector I was told I was going to receive either. read more