T-mobile in 1 Route 37 West, Toms River. I was told that, since I had been a customer for over 25…read moreyears I will get a FREE iphone watch and tracker. Turn out it was a lie! My bill went up for $19.14 a month for the service and device plus $2.00 for the tracker! LIARS! Do not rust them!

My mother is living in an elderly facility near Toms River and has been paying $80 to Verizon a…read moremonth for a cellphone she barely uses, but wants to have. I was planning to visit for 4 days in May and wanted to switch her to my T-Mobile plan for $30 a month. I made several calls with Britney from this store who went above and beyond to get this set up, making the visit and transaction painless. Britney went above and beyond making this 28 year subscriber very impressed and happy.

I am an ATT client since Cingular 5 personal lines and 15 business lines. My visit to this…read morecorporate store was exciting. Seeing how eager and happy everyone one was to help me set the associates apart from the other stores. I don't live in the area but, hopefully stop in to buy more accessories soon. Vijay R was my associate and I can't remember the other staff however they all were a delight to work with. Unlike other stores who treat you like a second class citizen even though I spend $2000 a month of all my services. It's people like the Tom's River staff that makes me stay a ATT client and forgive the other stores with terrible customer service. Great service and really nice clean store.

Stephanie was fantastic. She answered all of my questions and I had a ton. I was so happy to have…read morecalled and gotten to speak with such a professional,friendly and knowledgeable associate.

Sales staff there need work. I visited three times the last week and got all different answers to…read morequestions. I left each time and returned because I knew what they were telling me did not match the information on Verizon's website or even in my own account. He seemed to be in such a rush to have an answer to all of my questions, i got the feeling that they just seem to believe that everybody that comes in there is an idiot and they can say whatever they want, and no one's going to question them. Just a terrible way to conduct business. The last time we visited, we spoke to Thomas and he was seriously one of the worst representatives I've ever delt with. Rude, sarcastic condescending, snippy, just awful. I left their feeling so unsatisfied with Verizon. I've always been willing to pay for Verizon's higher prices because the customer service has always been outstanding but now I'm having second thoughts about that.

extremely rude manager. refused to help. go somewhere else. We were in the store way before…read moreclosing, our number came up and I think he just wanted to get home.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

What nice guys! I…read morebrought my PC in there, because I had an issue with the charging outlet. PC fell on floor and snapped plug, part of the adapter was stuck in the PC. He took the PC to the back got the piece out that he needed to get out and clearly explained to me, I should go get a charger and make sure it charges prior to him doing any work on the computer. I did and now it works. There was no charge. ( i'm PC illiterate, so they could've said anything they want it to me ). That will be my go to place if I have any more issues with my phone or any kind of electronics.

Brought my iPhone in with a line through the screen. Charged me $250. Phone started glitching &…read morefront camera stopped working, brought it back replaced screen, happened again, told me they had to order an upgraded screen. After 4 visits, screen didn't fit properly & the phone stopped functioning. They neglected to tell me that was a possibility on my first visit & that the phone was actually under factory warranty, I would've brought my phone to Apple if I knew that & not wasted my money. They ruined a brand new iPhone 16 pro max & I can't get a refund.

Learn from my mistake & spend the extra money by going to a Samsung authorized repair shop. This…read morestore is located between Fabulous Brows & Ocean County Sports in the Ocean County Mall. I did not confuse this store for another store as suggested by the merchant. This ifixandrepair in Toms River "repaired" my cracked phone for $277.22 on 8/18/24 by putting a screen replacement on that started coming off in a month or two when the so-called "warranty" ended. The receipt said "Ocean Retail LLC", but the storefront says iFixandrepair. Then dust and debris got into my phone. I had to get it repaired by a repair shop authorized by Samsung with a similar name: Ubreakifix. They fixed it right (& they put the name of their business on their receipts). I emailed ifixandrepair at the email the receipt was sent to twice, messenger@messaging.squareup.com for a refund & heard nothing in response. The emails did not come back as undeliverable.

I used the Verizon store located on Rte 37 West It took…read morearound one month or longer for me too finally get the phone I ordered. The sales associate that I originally ordered the phone from was supposed to get in touch with me in about two days. I never heard from him. I finally went in to see what was the problem in me getting the phone I ordered. The staff that was in there that day Insisted that they called me several times that the phone was in. To my knowledge, I never got the calls. The staff that was in there that day were not helpful and very disrespectful.

All the representatives stand in the far rear of the store and the customers have to walk through…read morethe store to approach them and get their attention. Lazy, lazy, lazy impression. I took my business elsewhere.

Please do not bring your phone to be fixed at this store. I had a TCL brand cell phone and the…read morescreen went black. However, I was still able to receive a phone call on this phone. Even though the screen was black, if I swiped on the phone, it picked up. I took my phone here to see if they could fix the screen so that I could get my pictures and stuff off the phone. When the guy returned the phone to me, the phone was in worst condition than it was before. The screen looked worse. The phone can no longer receive calls. He said that the phone won't work because of the motherboard. However, it was working before. I just couldn't use it because the screen was black. If he could not fix it because he did not know the brand, he should have just refused to work on it.

I went to the Ocean County mall location with only one problem with my phone, a broken screen…read more Everything else on my iphone was working fine. This repair should have been simple enough. Just fix the screen. I went to pick it up 15 minutes later and was shown that the screen was repaired (not with Apple parts) and was told that NOW my lock screen button doesn't work. I explained that it worked fine when I dropped it off. He then tried to sell me a fix for the problem that he created. He wanted to charge me an additional $120 to now fix the lock button. So now I am out the money for the screen repair ($120) and my phone is even worse off than when I took it there. Terrible place. Questionable business practices.