BUYER BE VERY AWARE!!! Went in here 2 months ago with my son who witnessed the whole thing, as instructed by Sprint to change my corporate phone over to t-mobile because they said my sim card was no longer compatible on sprint. Our entire company was forced to make the change. They said the phone would be inactive because of a sim card incompatibility, if i didn't make the switch. Bottom line, they didn't migrate me over to the t-mobile business account they asked me to switch to to. what the store representative did was to move me off the corporate account on to a separate single account still on sprint, not t mobile like they said i needed to do. Now they are double charging for 2 accounts, the new and the old. We went in to see if we can get the problem fixed, the compay owner had to drive all the way from Boise Idaho because they said the owner had to be there in person to fix THEIR MISTAKE. After 2 grueling hours in the store talking with the store manager about the error his representative made, and bottom line is he is going to charge me over $800 to migrate the phone on to the company account or quit the account because he couldn't fix or make it right. They asked me to come in and do this, i didn't ask for this. The store manager acknowledged it was their fault and refused to make it right over their error!! Trying weakly to avoid responsibility. Costing me and the owners valuable time and money. Needless to say my company is now migrating to Verizon! THANKS FOR NOTHING! For a number 3 wireless carrier they are totally not interested in any form of customer service. CUSTOMER NOOOOO SERVICE! ABSOLUTELY A SCAM!
Just spent 3 hours on phone with Sprint- T-mobile customer no service. They at first apologised for the mistake of improperly not migrating my phone as they recommend I do, and repeatedly promised to make it right, which in the end they didn't. Ended up with the same non offer from the store to fix their mistake. THANKS FOR THE GREAT PHONE MIGRATION EXPERIENCE. After 25 years with Sprint-T-mobile it seems all they care about is making money off me instead of making their admitted mistake right. They are just in it for the profit AT MY EXPENSE! SCAM ARTISTS! read more