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Orlando, FL

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3.0 (13 reviews)
Open • 10:00 am - 8:00 pm
Updated 2 months ago

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6 years ago

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7 months ago

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1 year ago

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7 years ago

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2 years ago

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6 years ago

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8 years ago

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7 years ago

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7 years ago

Waited over 40 freaking minutes for assistance on a Sunday. 2 reps helping 2 customers. Never again!! Hire more people

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T-Mobile

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8 years ago

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6 years ago

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T-Mobile

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8 years ago

Jeremy and staff took me from mad about my phone to super happy.Great service with a smile. Good job fellas.

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9 years ago

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Spectrum

Spectrum

1.6(14 reviews)
6.7 mi•East Orlando

I was in the Oviedo, FL (32765) Spectrum store the other day hoping to swap out an old modem for a…read morenew one. Didn't have to wait at all, in fact there was a rep, Yanny, standing right inside the door waiting to greet me and he brought me right back to his desk. He replaced my old, jank modem/router-in-one combo for a newer setup that included both a modem and separate router, which I prefer, and then explained how to connect both to each other, as well as the internet in detail. He even thought enough to throw in a new coax cable and the extra Ethernet cord I would need to get it all going and made sure I knew what number and at what point in the setup process to call in and activate the equipment, making setting it up myself a breeze when I got home. After that, he offered to take a look at my service, which was for internet only, and told me he could do better... In the end he a uadrupled my internet speed, added about 50 (give or take) tv channels I can access through any of my devices, and LOWERED my monthly bill by ten bucks. Considering I was in and out of the store in 15 minutes, I'd say that's a lot to accomplish... HEY SPECTRUM, Yanny's a definite keeper and your Oviedo Store is kicking ass. Y'all should really do something nice for them. Mike Tee.

Spectrum billing and customer service is a nightmare. And since I received horrendous service in…read more"Chat," I decided to go to the Spectrum office and tell them about the service or lack of, that I received last night. I am being told that their customer services are a separate issue, because they can't tell what's been done in phone in or Chat, customer service. The attending representative at the office was saying he could not fix the issue, nor could he give me any credits towards "THEIR ERRORS!" So adding to the FIASCO, last night, where I thought I was speaking to an Ai, and not a human. This person called herself Brenda, and she seemed NOT to understand English. (I hung up twice hoping I'd get another person, but I kept getting BRENDA... lol, If I could give a minus 5, I would! ‍If you can avoid this company, go some where else.

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Spectrum - The buy off offer can't be found on my account . Of course this buy off offer is a bait and switch.

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The buy off offer can't be found on my account . Of course this buy off offer is a bait and switch.

Verizon

Verizon

2.3(41 reviews)
2.7 mi•Waterford Lakes, East Orlando
•$$$

Five stars is for customer service from Christian! From the moment that we walked in, he was very…read morekind and helpful although he was helping someone else. We had a issue where customer service sent us into the store to pick up a new phone. Unfortunately, the phone was not available so we made a trip for no reason. He did every thing he could and made every effort to try to get us a new phone. Unfortunately our problem did not get resolved but we ended up leaving there with smiles on our faces rather than being upset. He was very knowledgeable, kind and caring. I would definitely like to visit this location again and ask for him if he is available. Kim also is very sweet, she had a great personality, which is very difficult to find at this time with the pandemic and people being short staffed. They had wonderful attitudes and because of that, I will always recommend this location to everyone that needs anything at Verizon. Christian also is at the Oviedo location too. Thank you Christian!

I went to this Verizon location as a "leaving customer". We had four mobile lines out of which we…read moretransferred three to another service provider and cancelled the fourth line. As part of the transfer to the new provider we were offered a phone balance buyout which required documentation I failed to get from Verizon's website before transferring and canceling all our lines. Our account was deactivated and calling the tollfree number was useless, so we decided to go directly to this store in person. The staff was very friendly, and despite the fact that we were no longer paying customers, they took their time in researching and printing out a detailed bill for us to use with the new provider. I had to go back one more time and Brenda spent about 30-45 minutes helping me while assisting other (paying) customers with their needs. She was kind, courteous, professional, and incredibly helpful. Brenda eventually found documentation that would allow me to claim additional $400+ in savings with my new provider. I would like to take the opportunity to thank Brenda for her assistance and for providing some of most outstanding customer service I have ever seen.

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Verizon
Verizon
Verizon

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T-Mobile - Free pride socks for T-Mobile Tuesday

T-Mobile

3.8(9 reviews)
15.1 mi

I was having issues with my phone and I was getting the run around between TMobil & Apple regarding…read morethis issue. I went to the TMobil in Longwood and was helped by Luis the Mgr. & his Assistant Mark. I cannot begin to tell you how patient and professional both men were to me. They really went out of the box with their time and effort regarding this issue. They spent quite a bit of time on the phone with both TMobil & Apple to help me. If you are looking for help with you TMobil phone or are looking to join TMobil I think you will not regret stopping by and having Mark & Luis help you with your phone. Best wishes to your both Mark & Luis! Maryanne D

I stupidly left my phone in an Athens Airport lounge - the one in Greece, not Georgia. While…read moredesperately trying to get it returned to me (to no avail, so far), I also had to navigate modern life without a smart gadget. Ended up using one of my wife's old iPhones, even though I'm an Android user. As you can imagine, there are issues galore. So, while I've gone into a T-Mobile store about once in 30 months, I've had to go to this one, closest to where I live, multiple times. Generally, everyone is friendly and helpful, but not everyone is knowledgeable. Person I had to deal with while getting my new phone couldn't answer some basic questions (might he be new?) Chris, on the other hand, is the real deal. Easy-going as a Sunday afternoon, he also knows the business like the back of his hand. It was a pleasure working with him. Employee of the year!

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T-Mobile
T-Mobile
T-Mobile

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T-Mobile

T-Mobile

3.1(14 reviews)
10.2 mi
•$$

Service: 5 out of 5 stars The employee helping us out was…read moreprobably one of the best examples of customer service I've experienced at a cell phone store. Kelsey was genuinely interested in helping my husband and I, knew a lot about phones, and was informative without being pushy. Price: 4 out of 4 stars We purchased two smartphones and one family plan. There was a special going on for unlimited data for 12 months, which we signed up for. I think the price is pretty good for what is being provided. Coverage: 4 out of 4 stars As the phones are for the in-laws, the coverage T-Mobile provides is more than adequate; Kelsey said that their coverage in central Florida is one of their best. (She also asked why we weren't switching to T-Mobile, too, but it's not the best coverage in St. Louis). Lastly, this store was the only one out of maybe 20-25 T-Mobile stores in the Orlando area I called that had the two phones we were looking for in stock. Awesome!

My Samsung S21 needed an upgrade, and I finally gave it. Did the upgrade via the T-mobile app and…read morequickly ordered the newer S24. Did a store pick up, and I self updated via the SIM card at home. I paid the $56 in taxes and now have the additional $25 per month added to my account, but I'm good with that. The store was busy with folks, so I was happy to just pick up my new one without having to do a long wait or additional charge for them to send my information over to the new phone. A few days later, I called T-mobile on how to return my old cellphone and since I did not have a printer, they emailed me the label which I was able to get printed out at this same store. Joshua helped me so much by not only providing the label but also the box and tape to quickly get the phone ready. That level of service is top tier!

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T-Mobile
T-Mobile - Mgt here is horrible.

Mgt here is horrible.

T-Mobile - Mgt refusing to take care of bus. Customer!  #backtoverizon

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Mgt refusing to take care of bus. Customer! #backtoverizon

T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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