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Montgomery, TX

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2.6 (5 reviews)
Closed • 11:00 am - 6:00 pm

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1 year ago

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1 year ago

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1 year ago

Cheyenne was great. She got us set up on our new phone with the other on order. Will come back to see her in the future.

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2 years ago

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2 years ago

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AT&T Store

AT&T Store

4.0(4 reviews)
1.2 mi

I've already spent almost 2 weeks dealing with this system error from transferring of billing…read moreresponsibility, putting my phone on its own post pay account, all so that I could keep my number. I was told that it's a process but all I had to do was go into a store to convert to the number from post-paid to a Pre-paid plan. Look I've had this number for 20 years, it's tied to every debt, every asset I have... my kids know the number by heart. I was told by multiple different AT&T reps that I could keep my number. I've been on the phone for hours, visited now 4 AT&T locations trying to find someone who cares enough to help me. I recognize your associates didn't create the system error, but they do control how they respond to me as the customer with an issue. I was told by other locations: "we can't help you", "nothing can be done", even (& this was appalling) "you have to fly to Georgia if you want to keep your number". Today, I arrive to corporate store on I-45 & Cypresswood in Spring. Feeling hopeless & defeated at this point I entered and was greeted by the very sweet Anna. She was kind & patient as I explained everything from the importance of keeping my number, to the pre-paid plan I wanted, & basically there's a million notes on the account. Anna sat with me, and patiently listened to everything I had to say. Obviously I was frustrated but at no point did she get annoyed or bored with me, she focused on listening to me & helping me find a solution. Anna tried multiple things to fix the problem. She was willing to try anything to help but after over an hour she had to recruit Luigi ASM to help think outside of the box to fix this problem. Luigi tried everything he could & even got on the phone with another back office number to try to fix the issue to no avail. Luigi would up calling his bosses boss and creating an escalation ticket with a 24 hr SLA to try to fix the issue. After over 2 hours my issue wasn't resolved today, but I am deeply thankful for Anna & Luigi's efforts today... they never got annoyed or gave up on helping me find a solution.

Thank you Evie Snowdy for exceptional customer care - she took care of my cell phone needs and was…read morevery helpful. Five stars!

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AT&T Store
AT&T Store
AT&T Store

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Verizon

Verizon

1.6(13 reviews)
3.3 mi
Available by appointment
Shipping

In my attempt to Port-Out my mobile phone number to another carrier I ran into trouble as my phone…read morewas not compatible with other carrier's network. With my only phone now no longer working I was between a rock and a hard place. I walked into the Montgomery, TX store, laid out and discussed my situation with the Technician and later with the Manager. After weighing my options I decided to Port-Back my mobile number to Verizon and have service restored. The team ran with it, working diligently and relentlessly through the various issues that arose along the way until my service was restored to my full satisfaction. THANK YOU again Travis, Tandra and Peyton for getting me out of the ditch and literally back in business. Sincerely, Dion Jacobs

I've been with Verizon for 21 years. Worst Verizon store ever! Go to a real Verizon in Conroe or…read morethe Woodlands . Be sure it's a real Verizon and not one of these Mickey Mouse franchises. From what I can tell this place put an extra $400 to $600 in "fees" on us. I do not believe I would pay this at a real Verizon store. I went ahead and paid the fee for the human assistance. At the 2 hour mark it was obvious that the store wifi was too slow to complete the data transfer this century I went home with instructions on how to complete the setup and to call back to store for assistance Well I needed to call the store and could only get robots and China on the phone I could not call the store So I drove back. The guy working told me how to do it and I came home and am almost finished hours later I should have ordered the phone from Verizon and done the setup at home If you must go to a store go to a real Verizon I also tried to call corporate Verizon for help I finally got past the robots to a human for technical assistance and it was China again She spent 20 minutes trying to upsell me. Then she transferred me to another robot that was incapable of answering my questions I'd tell you not to use Verizon but sadly they're all this bad

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Verizon
Verizon
Verizon

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FIX Phone Repair - iPad 8 generation refurbished in perfect working condition and great for a 9 year old, Thanks Fix!!

FIX Phone Repair

4.3(24 reviews)
12.1 mi

I called ahead to see if they could fix my phone the same day, the very helpful woman checked to…read moresee if they had the parts, gave me a quote and said they could fix it while I waited. When I got there the owner was very apologetic because something came up that he had to leave to handle and his other tech was out for the day. They had tried calling me repeatedly a few minutes after I had called. Since I called from my land line and no one was home I didn't get the message. My charging port was wonky and my headphone jack didn't work. He said let me check and realign a couple things and see if I can get it working without taking it apart. It took him about 10 minutes and both issues were repaired. He jumped into his truck and took off. When the woman billed me the minimum labor charge she said that if the repairs don't hold up, bring it back and they would replace the whole assembly and credit me with the labor. Nice folks, very professional and knowledgeable.

Took iPhone 12 mini here because it's close by but communication was unsatisfactory, not only did…read morewe have to call every single time to see if the phone was fixed the speakers were not fixed even though he told us they were, he didn't have the battery in stock but did he tell us? Of course not we had to call expecting to have a fixed phone just for him to tell us he didn't have the battery, not only that when the phone was repaired he didn't not call us we had to call him and by that time we wouldn't have made it there before they closed. I was expecting a better service but 1 out of three things we needed fixed didn't even get fixed and it took us 5 days to receive the phone. SMH! Probably won't be back!!! Edit: I'm not bringing my phone back here and you only told us that the battery wasn't in stock until after we called I have never been to a repair shop that I had to call multiple times for updates because y'all simply did not know how to pick up the phone and call us you should have told us as soon as you found out not the other way around I'm not bringing my phone back here the speakers are worse than they were before yall touched them you do not get to say "we told you we didn't have the battery" the point was that you did not communicate at all we had to call multiple multiple times this is ridiculous can you take accountability at all??

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FIX Phone Repair
FIX Phone Repair
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T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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