Over my career we lived in 11 states and moved 13 or 14 times. Finally retired, we built a new home…read morein Conroe, TX. After our previous home sold faster than expected, we had to move into a short term rental until the build was completed. As it was only a 2 hour move, all of our furniture and possessions were put in Pods, and stored until the final move. As our closing date approached, I did quite a bit of research, and came upon John and his team at Knick Knack Movers. All of my questions were answered quickly, and the communication was great! On the move day, they were scheduled to have 3 people to empty our 2 large Pods. They arrived 10 minutes early, which never happens, and they had a 4th person to assist. One for which we were not charged. They were quick, careful, and every single person worked hard. It became apparent that they would finish prior to the 3 hour minimum. I mentioned to John, who came himself to supervise, that there was 1 item going to my daughters home 20 minutes away, and I had several items we had stored at her home that we needed to move as well. We hadn't contracted them for a truck, or the 2nd location, but John quickly figured out a price to add the extra to our move. The price was great, and they saved me renting a truck or trailer and doing it myself next weekend. As I said at the beginning... 11 states and 13 or 14 moves. This is our last. In all of those moves, this was by far the least eventful... WHICH IS AWESOME! In a move you want stress free and nothing unexpected to pop up. John and his team at Knick Knack Movers are top notch and I will recommend them to absolutely anyone who needs movers. Great prices and an amazingly professional crew. Why even talk to anyone else!

They did a great job and gave me the best price. They moved my whole apparent and saved me a ton of…read moretime. I'd use them again.

I wanted to share my recent experience at the UPS store, as the situation became unnecessarily…read morestressful and concerning. My mom, who was visiting from out of state, shipped a package to herself through your store. The item was packaged by your team and sent as an overnight delivery (costing close to $400 for overnight) Unfortunately, the package did not arrive on the expected date. While we understood there could be delays due to Sunday, it arrived even later than anticipatedand ultimately arrived damaged. A store employee had mentioned they would follow up regarding the SGR, but we did not receive a call the next day as promised. My mom attempted to call the store multiple times without success, but no one answered. Since she is not local, I went into the store on her behalf to help get an update. For context, I am currently 37 weeks pregnant, so making the trip was already physically taxing. When I arrived, I explained the situation to a younger employee and put my mom on speaker so she could provide details directly. At that point, an older employee came to the front and immediately assumed my mom was yelling on the phone, which was not the case. Instead of calmly assessing the situation, he became visibly frustrated and began raising his voice toward the phone. I repeatedly asked him to stop yelling, as it was escalating the situation and causing unnecessary stress, especially given my condition. Unfortunately, he continued, showing little awareness of how inappropriate the behavior was. In addition to the tone of the interaction, several of his comments were confusing and came across as dismissive and guilt-inducing. For example, when we brought up that the package had arrived damaged and that we had not received a follow-up call as promised, he responded by saying that if the package had been processed the day before, "we wouldn't have known about the damage." This did not make sense in context, especially since we were told we would be contacted before any next steps were taken. Rather than addressing the lack of communication or helping resolve the issue, the responses felt defensive and unhelpful. The interaction became increasingly uncomfortable. Eventually, he disengaged by walking away and keeping his distance, without resolving the situation or addressing my concerns directly. I asked if everything needed on our end had been completed, was told yes, and then I left. What should have been a simple conversation turned into a stressful and avoidable experience. I'm disappointed in how the situation was handled, particularly the lack of communication, professionalism, and awareness in handling both a damaged shipment and a customer concern. Weeks later they did not do the SGR like they said and she received no apology, no response from the store, no refund. Could have been charged the original shipping but didn't refund the over night for not coming on time. This was a disappointing experience and I now see it based on previous reviews. I should have known better to look first.

The store and the staff are fine for all services EXCEPT FINGERPRINTING! DO NOT! DO NOT go there…read morefor fingerprints. The staff are just as frustrated as you will be. The owner is ditching the machine by the end of their 1-year contract. It's excruciatingly painful.

Ultra clean, organized, and the office staff have been professional. Glad I found this location.read more

Andrea is the best! Great Personality with awesome Customer Service Skills. Appreciate her!…read moreThe facility is clean and fresh! She takes her of anything she can that comes up immediately, just inform her.

I called several movers detailing the job of moving from a 2 story home to a single story. I was…read morepleased with the quote AND their work. It was a long day and they did not stop until everything was in place in our new location. Stacey, who works in their office, was also great. She was professional and personable and responded quickly to questions and or concerns. Hire them !!!

Excellent service and a great price! Used care and polite associates. Everything went smooth and as…read moreexpected. Thank You !

Expensive, not forthcoming on details. You have to ask them every detail…read more Must leave a non-refundable deposit. Added hour for travel and fuel cost is a percentage of the total move if you can believe it!

Updated Review - June 2026…read more I am updating my previous five-star review from August 2025 because my experience on June 19, 2026 was dramatically different. As a widow and parent of a medically fragile daughter, I chose this company specifically because of the excellent service I received last year. This time, the crew worked for approximately five hours with no complaints. The lead driver performed a walkthrough, used my bathroom, and the team packed and loaded belongings without raising any concerns about the condition of the home. Everything changed when it came time to move our stacked washer and dryer unit (329 lbs). Suddenly, the lead driver claimed the apartment was so filthy it was making him sick and they could no longer continue. This was the first time any issue was mentioned. Two days prior, maintenance workers had been in the same apartment and specifically commented on how clean it was. I was left with furniture, beds, and belongings still in the old apartment while the crew stopped for about an hour before disappearing. I had to scramble to figure out what happened to my possessions. Since arriving at the new place, we have also discovered multiple damaged items (couch, end table, broken patio chair, etc.) that were not damaged prior to the move. This experience was incredibly stressful and disappointing. I have no problem leaving glowing feedback when a company performs well -- I did so previously. Unfortunately, this move fell far short of the professional service I expected and paid for. I would not recommend or use this company again. And they still charged me $825 for half a move. --------------- Previous review from August 2025: I cannot say enough nice things about Ethan, Patrick and Chrisean who helped me and my daughter move. We could NOT have done it without them. That's the truth. They were the nicest guys and so efficient. I just unpacked all the china they packed for me and I'm amazed at how quickly they were able to do that and with such care and precision. I will only ever use this company for my moving needs. That's the truth. Services Senior moving, Local moving, Moving-related packing, Oversized-item moving

Daniel and his team are stellar! I've seen them in my neighborhood before but solicited a quote via…read moreYelp. I booked a moving job about a week in advance, during the peak of summer moving season and they were excellent! They called and confirmed, sent emails for contracts, and a courtesy reminder call. The team arrives with all the tools to breakdown and setup, wrapping, and transporting. I had a team of 2 movers, who arrived on time and worked hard, getting my move done in about 3 hours. All of my items from large furniture to glassware were handled with care, not so much as a scuff on anything. I will definitely use them again!!

DO NOT USE THIS COMPANY!!!! I cannot stress this enough. This was a colossal mistake on my part…read more After the truck was packed, I left for the 3hr drive thinking they were following, 2hrs and 45mins after I left, I got a call saying the truck had not left due to mechanical problems. I understand that while this is unfortunate, it was beyond their control. What I dont understand is that why didn't they call me. We had to be the storage facility by 10pm. What followed was the most chaotic, mishandled, unprofessional 3 days I've ever seen. NO Contact other than to tell me wrong information. The driver was extremely rude, at one point answered my question of 'what are yall doing' with 'we are playing hide and see, wanna play? All the while by laughing at me and saying 'maybe you should go take your meds'...he continued to laugh at me while he was cussing me out. This was a horrible 3 day process full of lies, snarky comments and bullying behaviors.with a company who could not have cared less about the problems this created and tried to make me feel like they were doing me a favor. it was completely unbelievable and a total nightmare.DO NOT MAKE THE SAME MISTAKE AS I DID!!!!

Movers showed up in their personal vehicle with dollies and a plan to walk all of my belongings…read morefrom one building to one two buildings over. Their lead guy had an attitude to begin with. They were supposed to show up at 9, but didn't show up until 10:30am. They started moving things and immediately I noticed how careless they were and they didn't care about protecting anything or handling anything with care. They completed the move in 2 hours, but not without damaging several items. Once they were done their lead guy Alexis came and told me I owed $125. Which was odd because the apartment was paying $375 for the move. According to the form I was provided, it was $125 per hour, $75 trip fee and $50 compliance fee. For two hours of work, that's $250, plus $75, equals $325, plus $50, equals $375. So I asked how I owed $375? Alexis said the apartment is only paying $375, you owe the balance of $125 and he showed me his phone again. So I told him I need to talk to someone because the math does not add up. He called his supervisor Victor and put him on speaker, after going through the basic math with Victor, he seemed confused, said he was going to check what time I signed the movers in, which was 10:27am and then asked the current time 12:30pm. Then he says oh yeah, I guess you're right and we need to update things on our end. You don't owe anything. Thank you and have a good day. At this point, lead guy in front of me is pissed and storms out. He and his movers left their trash everywhere. At the old apt, at the new apt. I had given them bottles of water which they the the empty ones in the grass. Real unprofessional behavior and all because I refused to pay $125 I didn't owe them. Ridiculous. Also, this overcharging seems like a scam because I got an email from someone else at the company telling me that $125x2 =250 plus $75 and $50 = 500. Not today! Nice try though. Will never use again, even if it's free. I don't recommend.

Worst moving experience I've ever had...it took them 3.5 hrs to move me from one apartment to…read moreanother within the SAME apartment complex...and the refused to move anything that was not in a closed box or tub, they would not move my lamps, they would not move my bags of bedroom linens, so after charging me almost $500 I still had to have friends come over and help me move the things these guys would not move, The previous movers are used I've never used them before and I promise you I will never use them again and they certainly won't get any recommendations from me... my apartment managers recommended them and I have told them just how bad the move was as well and that they should never recommend these people again... if it were possible to give them no stars I would have done so.

On time. Professional. Careful. They get it done. Recommend…read morethem from small medium to large jobs

Con man, not a honorable person. Will rip you off. Go to Nextdoor Neighbor's site and read…read morereviews! His real reviews are seriously lower.

I cannot say enough good things about this company! we've used them several times over the years…read more Abner is the most professional, kindest hard working owner! they are fully insured, prompt, clean, respectful, attention to detail, etc. I wish I could give 1mm stars! Debbie Pakzaban And the best value and incredible employees!

I cannot reccomend this moving company enough. We just used ironback movers for a full service move…read morefrom Houston to San Fransisco. I interviewed about 6 moving companies and right away from talking with Abner I felt comfortable. Other moving companies were very persistent, trying to sell me, and seemed dishonest. Abner was very responsive and straight forward but did not contact me again after initial quote until I decided to go with him. He garunteed pick up date and arrival date (and time and was 10 minutes early each time!) which was huge for us as our move had to be very scheduled and other companies quoted us a 2 week interval (or more!) of when our items would be delivered. His crew in Houston arrived and packed our entire apartment, included disassembling basic items. They were extremely professional and efficient. Every item even valuable and breakable items arrived in perfect condition. He met us in San Fransisco 5 days later and him and two others unloaded all our boxes and assembled any dissassembled items. Again very professional and efficient. Iron back movers turned what could have been a very stressful move into 0 stress. Abner was extremely hardworking, professional, and easy to work with as was every member of his team. We hope we can use him for any future moves even though we are no longer in Houston!