Went to the Costco T mobile kiosk for a prepaid card. It is a corporate kiosk not a third party. It…read moretook an hour to try to get my current phone number ported to T mobile. I had to call my current carrier to ask them to release my number. Bring some water in case you get thirsty. They didn't install the Sim card in my phone just sent me on my way without clear instructions about when to install it. The rep also did not tell me no refunds on a prepaid service if my number failed to port. They didn't even tell me that when I was handed a receipt there is no refund. Not impressed with their vague customer service. Not impressed with T mobile. There is definitely room for improvement.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Yelp does indeed need a zero star option. Go to a corporate AT&T store if you can. This place…read morecompletely ruined my phone plans and were "unable to help" fix the mistakes that their employee JASPER made right in front of the store manager Cory. AT&T overall has terrible customer service hence the poor reviews. Jasper did the fast talking salesman pitch that I stupidly fell for. I had an Elite plan that included HBO max (a plan they no longer offer) that Jasper point blank told me that they no longer partner with HBO so I would be losing HBO in the near future anyway so I should go with a cheaper plan to save money. His first lie. He then proceeded to tell me that it would be cheaper or the same cost to add a business line. Second lie. When all was said and done I confirmed multiple times if the only changes that were made were to my phone line. He said yes. Third lie. The only reason I found out that I had made a major mistake is because afterwards I confirmed everything with a friend who works at another AT&T store. Not only did Jasper DOWNGRADE my other phone line plans to account for the "cheaper monthly bill", he made me lose out on the HBO services that I would've continued to have if he had not touched my account and when I went back to return the phone I had traded my old phone in for, they did not reverse the purchase and now I'm stuck not being able to upgrade my phone because their absolutely flawed system thinks I still have the new phone. Apparently this isn't the first time this store has swindled people by committing fraud in order to bump up their sales. This is a KNOWN fact that was shared with me by a corporate location when I went to undo Jasper's many mistakes. I was never given receipts that would itemize everything that he did to my account. Now I know why. It took me 5 days to reach someone from Consumer Loyalty and even they didn't fix the situation completely.

They are not an AT&T corporate store. They snuck in added hot spots, insurance and much much more,…read morethings we never asked for nor authorized. We had to spend 45 minutes on the phone with AT&T corporate to get it all fixed. AT&T corporate informed us that these "authorized stores" often make false promises and add things to your account that you never authorized. Steer clear from this place.! We were promised a monthly bill of $149 but our bill was a staggering $398..... AT&T corporate now has this issue corrected. I will take my business to the capital mall AT&T location next time.

This is one of two locations in the Olympia area to go to when they have the T-Mobile Tuesday…read moregiveaways because they're a company owned store that will have the merch, whereas the Authorized sellers won't. Came here the other day with my elderly friend who didn't know how to set up his voicemail. An employee got him set up and we were out the door in seven minutes. While I was waiting for him, I had two employees check in on me to make sure I was being served. That's excellent customer service!

tmobile in general sucks if you try to call you will just have lines added to your account because…read morethat's how they the agents get paid. Every time you call they add lines. every call is 2 hours long with no help just a higher bill. you won't get free Netflix because they cut it off and promotion codes don't work over and over again. its expensive and a scam with bad coverage. Just try getting any help you'll regret ever going with this company.

Hi, In the past, I have said that Comcast was a member of…read moreHell. BUT, I have changed my mind after going into the store on Martin and working face-to-face with a couple of their reps. They did wonderfully. Now, phone customer service is still not up to my hopeful standards, but who knows, maybe a miracle will happen there, too. :)

Iverson was awesome! He was incredibly helpful, knowledgeable, and professional. He made the whole…read moreexperience easy and took the time to make sure everything was taken care of. Definitely appreciate the great customer service!

DYLLON IS AMAZING. Love that guy! Super fast, gives great recommendations and makes plan options…read morevery clear. Just a chill guy generally. Thank you Dyllon!!!

Verizon has us as customers for life…read more Not only are they very helpful when us old geezers (usually my husband) can't figure out something tech-related, but they are oh so reasonable. We were already happy with our cell service by Verizon. Then our television and internet services ended their contracts with each other, so we had to change our internet provider. The one we chose first was a huge, huge mistake. I won't say which one. This post isn't about that mockery of a service, it's about Verizon, and Verizon helped us a lot. It pleased us very much to find out that in addition to cell phones and service, Verizon also provides internet. We've had it some time now, without a hitch. Very few service outages, and when they do happen, they are resolved quickly. Not only is their service faster AND less expensive than the one we erroneously chose the first time, but they also helped us offset the cancellation fees we had to pay in order to get rid of the mistake. Thank you, Verizon, and I only wish you provided television service in our area too.

My PS3 console had worn out, and I went to GameStop to buy a replacement. I know these are not…read moreavailable new, but I figured buying one from a national retailer would mean that the store had checked it over or even refurbished it. Nothing I was told during the purchase disabused me of that notion. But when the console died on me less than three months later, the people at he same store told me that it was well past the SEVEN DAY trial period and since I had not bought a warranty, there was nothing they could or would do for me. I questioned them and found out that the console had probably been a trade-in and they had seen it work when they fired it up and figured that was good enough to sell it for $160 to a chump like me. Should I have questioned them more before I bought? Sure. Should I have been less trusting? Absolutely. Will I do business with GameStop in the future? Not just no, but HELL NO!

Just bought a new ps5 and was given the wrong one and box was damaged so the worker checked the…read morewhite box it comes in an wasn't re sealed by them brought it in the next day to exchange for the disc drive one and would not replace guy gave it 1 min tops for the employee to get back and tells me I'm SOL, I would take my business else where if I were anyone else

the customer service was amazing!!! the store is too hot. get blinds or tint or set a/c below 70…read more the sun through the front south facing window is incredibly hot. the staff is amazing especially for the circumstances they and their customers are being forced to endure.cool it off please

The person helping me was SO rude. said the problem with the phone was a device issue and not one…read morewith their service. Her name was KARLY. if you go to the store try to avoid her, she did absolutely nothing to help resolve the problem.