Super neat store! Everything felt very professional and was neatly setup. The employee Blaire (or Blair? Not sure how they spell it) was super helpful in helping me and my partner by recommending us products based on what we said we were looking for and was even willing to call up a separate chain to ask if they had what we were looking for after checking that their stock didn't have it. not to mention giving us coupon cards as we left, will absolutely be coming back! read more

He he he. It's been quite a while since I wrote a review for an adult novelty shop. But I do make every effort to write reviews for businesses I visit and/or experience. Lovers is great for covering the more basic equipment and accessories for when it comes to bedroom activities. I have purchased a few of their products and haven't been disappointed. But as far as being my most favorite store for this kind of thing? As I said it's a little basic. My favorite store for this kind of thing is the now defunct store The Crypt which not only had intimacy supplies but also had clothing for men and women that had a nightclub angle to it or clothing with a fetish angle to it. And of course as long as I mentioned the word "fetish" all kinds of instruments for fetishes I've never heard of before and sometimes can't even pronounce. There are still a few stores like The Crypt still around but it usually involves going to the "big, bad city" and going to a neighborhood that has a market for this kind of thing. These stores have diminished like many other things as much of this shopping has moved to online. But despite it not being a place that is also part clothing and shoe shop for men (there are some more options for women here )or carrying items for... very specific tastes Lover's is many notches above a Walgreens trip to find such things. The people that work here are very friendly and the place doesn't come off as skeezy and is very clean. They are also welcoming of various sexualities and orientations which I'd imagine you would need to be involving this line of work. read more

I came in tonight looking for gifts for my significant other for their birthday, and let me tell you I've had the best experience tonight there that I ever have in my whole life and I shop there almost every week lately! Tonight was totally different, Lawanda and Kristine (maybe Christine! I'm so sorry!) helped me pick out numerous items and gave me the best shopping experience and made me feel so comfortable I will be back again. I don't always feel compelled to write reviews but because of these two people who truly stand out and deserve some recognition, here I am! I just want to say thank you so much to the staff here and especially these two for the outstanding experience(s), not only is this establishment clean, friendly, well organized, and extremely personable but as cheesy as it sounds it's just like being with friends! read more

I have an event that I needed an outfit for, though with it being my first lingerie party ever, I was overwhelmed! Thankfully, I was able to feel excited for the event after Lena's help. With a simple question, Lena responded with questions to furthermore understand what I wanted out of this outfit and showing their vast knowledge while being friendly. Sharing ideas from colors, to brands, to different styles, and giving helpful sizing tips. Lena also encouraged self confidence which is what you want when you're feeling exposed in more ways than one! I have Lena to thank for all of their help to make this event something I'm looking forward to and showing off what I got! read more

Hella high prices being forced to do something I'm not able to do because of a medical condition being refused service rude employees oh and prices are high read more

Purchased a Womanizer for my wife per the advice of the salesperson at the store and for a product that advertises on the box that it's whisper quiet, it sounds like a damn jackhammer and is a total turnoff. Sadly, I can only exchange it for another one, which I won't be doing. So now, I'm out $200 and stuck with a crappy product. I won't be shopping at Lovers ever again. Damn shame. read more

I was helped by Sweets. She was such a genuine person and she is a Tacoma native. She gave me amazing service & was really fun to talk to. She told me about all the deals and made sure I was taken care of. read more

Pretty disappointing. The greeting was anything but welcoming and felt almost judged the entire shopping trip. I've had so many wonderful experiences at the south hill location I thought I'd feel the same kind of welcome but was left hanging. Not sure if they were just tired or getting ready to leave but it definitely reflected that way. Still made a purchase because the product is good, just disappointed with the cold service. read more

New favorite place to shop for supplies ! Last night I came in for some new toys, and when my partner and I had questions, we got honest, helpful answers that felt like they were from friends. I've gone to different adult stores in the past, but felt as if the employees were judging me / getting too personal by making weird comments about my purchases. But last night, Lovers was not like that at all. They have a great selection and wonderful staff, love them !! read more

Ryan was so helpful and made me and my girlfriend very comfortable and helped us every step of the way. I am very uncomfortable in sex stores and even the subject makes my skin crawl but she helped keep me sane and reassured that all of this is normal and what I was feeling was too. 1 million stars! we will definitely be going back to that location read more

Excelent store totally in love. The staff was so cute and amazing with me with all the recommended things and answering all my questions and found all the products then I was looking. Of course then at home we spend a good night with the products. read more

I was immediately greeted when I arrived through the door. Barb, store manager, asked how could she assist. I had some ideas but needed additional guidance of the different products to narrow down my options. Also, I was extremely surprised of their selection of plus size lingerie. Very pleased with fit and quality and bought a few pieces. She was very professional and knowledgeable of the different products (oils, flavored lubricant, condemns, & toys) and was very comfortable to discuss my wants. I highly recommend and will return soon. Thank you!!! read more

Nina provided me with EXCELLENT customer service! FIRST she listened and understood the problem and THEN she resolved it fully! Couldn't be happier! THANK YOU!!! :) read more

Bought a corset, very pretty, laced up the back and a zipper in the front. I tried it on before I bought it to make sure it fit, put it on the next night to go out (a girlfriend helped lace up the back and didn't lace very tightly because it was the first time wearing one), took the tags off then went to sit down and the zipper broke open! Not unzipped but broke open with the zipper thing at the top, my friend was able to pull the zipper back down and restart and zip back up. All was fine until I went to go out the door and it broke again! This time it took my hubby and a pair of pliers to get me out of it! Took it back to the store the next day and they would not refund me the cash I paid because I had taken the tags off, (I had the tags and receipt still in the bag it came in) would only exchange or give me a gift card, of course I did not want an exchange because it was obviously an inferior quality item, even though it was $80 plus. So just beware when buying anything here that if you take the tags off they will not refund your money even if it's because of their poor quality item - says so at the bottom of the receipt. Didn't know it was cool to leave the tags on a garment when you wear it out and about. read more

From the costumer service to the incredible information, I was WELL taken care of! Tanja helped me pick out the right product the was suitable for my lifestyle and budget! A HUGE thank you to the ladies of Lovers in Puyallup! I will be referring everyone I know to you! You will always have my business. read more

Stopped in during the last day of Christmas travels and easily spent an hour, maybe more, looking through the store and picking out merchandise. The saleswoman who helped my girlfriend and I was extremely friendly and the most helpful individual I had ever encountered in ANY shopping experience. One warning though, some prior knowledge may be helpful before going in. Remember that the people who help you are trying to make sales. We had a toy cleanser pushed on us when, it turns out, we didn't need one for our intended use. It will still get used and I'm not that bothered by it, lesson learned. On the other hand, she steered us clear of the toxic (pthalate) and generally poorly reviewed products (I'm looking at you PipeDream). Definitely recommend this place. I haven't been to a Castle so I can't compare those two, but this place was miles ahead of an Adam and Eve store in service with a smile. EDIT: The 40% off deal you get from Yelp only applies to product NOT on sale and UNDER 80 dollars USD, just another warning. read more

I was impressed with the help I received, but disappointed with the selection for my size. I have a large bust and slender ribs so I went in not expecting to find much. I decided just to start by asking for help. She picked out a few items that may be in my size. None of them were quite right since they come in sizes S-2X (or "Queen size" as another employee pointed out. Not so helpful, that one). The young lady who helped was very encouraging and actually listened to what I was looking to buy. We found two pieces that worked out well enough for what I was looking for. She made suggestions for other items to go with my purchases but was not pushy when I said no. Like Thyra said, good deals. 40% off coupons frequently, which makes it a much better deal. read more

Best customer service experience and bigger than some of the others! I will be coming back!

I went here for the first time and I had a really good experience. I don't know the cashiers name (I should have gotten it) but she was very helpful, she made me feel comfortable while shopping, she showed me things I didn't even know I wanted and she was really fun to talk to. She seem actually interested in my trip to Oregon that I'm about to take. If I go shopping for such things in the future I will go back to lovers for now on. Thank you mystery cashier lol. read more

Although the selection is much smaller than Castle down the street, they make up for it in great, attentive customer service. Military Discount is a plus as well! read more

I love this store! Extreamly clean and well organized. The employees are top notch! I don't understand the one star reviews. Dont believe them. Come in and see for yourself. Ive never been more comfortable in an adult store before. Love Lover's! read more

Babes in Toyland and the Crypt in Seattle are the best adult stores in the area. But in Tacoma, I like Lovers. I was given professional and knowledgable service. The selection of sex toys and lingerie is wide, and while it's not the cheapest place in town, the sales are great. read more

Whenever my hubby and I visit this place we get the best service ever! It's like shopping 1:1 with your own personal consultant. I like checking in on Yelp for the 40% off immediate savings as well. Our sales lady was searching for any kind of deal to give us! Also their return policy was reasonable as well. We'll be back! read more

One person working the cash register with 5 people in line. Why do they wear radios if they don't use them to call for help! Walked out.

I love this store. Having worked for lovers many years ago (Back when it was called Lovers Package) I know what they are expected to do. The gals in this location are as sweet as can be. They are more than happy to help and suggest good alternative products to some less than good quality products that you may be looking at. They, of course, have sales quotas, but I do not feel like thye are trying to upsell me when I go in there. I also used my yelp check-in coupon (40% off 1 regular item) and she made sure it went towards my most expensive item so that I'd get the most bang for my buck. The women who helped me were all very sweet and I'd HIGHLY recommend this store and location to anyone. read more

These guys seriously know what a deal is.... They almost always have a 40% off deal, and their clearance (when not sold out) is great. I wish they had a larger selection, however I guess you can only do so much with the space, it's very quaint. Some of their stuff gets a little pricey, although their deals kinda make up for that. Only real complaint? Their staff is a little intense. Maybe it was just because I was wearing my bum clothes... although it seemed as if they kept following me around my last visit, their loss I guess because I ended up not buying anything and going to another local store down the street. read more

Great service. The staff is friendly and always willing to help if you have any questions.

Was greeted, then allowed to look around without pressure. I had questions and the lady was very helpful. My partner wants to experiment in new things, so I had no clue what I was looking at and they helped me tremendously. I will definitely be going back! read more

Within of minutes of walking in the door i was greeted with a helping hand and was led to exactly to what i needed and let me tell you it's pretty amazing!!! I do love my Lovers read more

The friendly staff know when to leave you be, and when to lend a hand. And the environment is a lot more comfortable than the dildo superstore up the street. read more

Wonderful and helpful ladies assisted me in the purchase of the PDX Vibrating Roto-Teazer Masturbator, It works great and I'm going to buy another as a backup for I do not want to be with out this wonderful Toy, EVER.... Many Thanks Ladies for Your Help... read more

Just OK prices, but no question was too embarrassing for the employees, which was nice (thanks Alexandra?). I frequent many of these kinds of stores and like the convenience of this one. read more

I was in the store March 3rd, The employees made it very uncomfortable to purchase any toys. One slender employee with brown hair was galloping around in her heals over and over again like a horse on cobblestone giggling around the register. Another employee that looked similar was playing with a toy that was out on display like a child and laughing hysterically. If I had any questions about buying a new toy I wouldn't have asked these 5 year olds. They made a good situation turn almost shame full by the way there were handling things like it was gross and/or funny. This a mature job, why would you act like that. It was uncomfortable and annoying. The woman that checked me out was heavy set with brown hair she was very polite but wasnt interested in answering any questions. I have been on other occasions where the employees have suggested better products that I have picked out and similar products that cost less. March 3rd was a terrible day for that store It was seriously like being sold something by a 5 year old..".Ewww gross ha ha look how big it is ha ha ha." It was terrible. read more

Alexandra was the saleswoman who helped my boyfriend's mom and I as we came in. I was shopping for a gift for my best friends bridalshower/bachelorette party and she was very prompt in getting us and helping us find what we were looking for. Overall, her enthusiasm for all the products was enjoyable and she was very helpful in answering our questions and showing us products she thought we would enjoy. I will definitely shop here again as my experience was very pleasant. read more

I love this store it's amazing the girls always help me find what I'm looking for and our honest about product so I never go home with something that doesn't get the job done read more

Sweet place. Customer service was on point. Girl who worked there found me a better deal just as I was about to check out. Didn't swarm like most places. read more

Great sales clerk discreetly helped a very nervous crossdresser pick out lingerie and also talked through some toy options. Really nice job - I"ll be back! read more