Do not buy your phone from this authorized Verizon retailer. Go to a corporate Verizon or Apple…read morestore instead. My experience at the Darien authorized retailer was extremely disappointing. I purchased a new phone one week before leaving on a two-week international trip. I specifically told the salesperson about my upcoming travel because I already had Verizon's international travel plan and wanted to make sure it remained on my account. Instead, the salesperson removed my international plan without my knowledge or permission. That employee is no longer with the store, but the mistake resulted in hundreds of dollars in unexpected international charges. I have now spent three days working with both the Darien store and Verizon customer service trying to get this corrected. Rather than simply acknowledging and fixing what appears to have been an employee error, I was told customer service was "negotiating" on my behalf--as if this were a goodwill request instead of correcting a mistake. This experience convinced me to return my phone under Verizon's 30-day Buyer's Remorse policy and switch to T-Mobile. I am now paying $45/month on its 55+ plan (or $70/month for the premium option with more hotspot data, international features, and streaming benefits), and the overall experience has been significantly better. My advice: if you choose Verizon, work directly with a corporate Verizon store rather than an authorized retailer. Double-check every change made to your account before you leave the store.

I walked out today with four phones, read to give this store 5 HUGE stars... the experience was…read morethat awesome. Johnny helped us, and was patient, accommodating, etc. etc. He installed screen protectors like a pro. I can't say enough good things about working with him -- he even had an associate drive to another store to get me the exact phone color I wanted so that I wouldn't have to come back another day... and he stayed for 90 minutes after closing, on a holiday, to make sure we were 100% set, with all data transferred, prior to leaving. It was truly the most stress-free phone-buying experience I have every encountered. The one caveat -- not quite enough to subtract a full star, but worthy of mention (I wish I could award 4 1/2 stars...) -- is that it does not seem that the store is fully upfront about fees. I had asked multiple times what extra fees there would be, and never really got an answer -- it wasn't until everything was set up that I learned of the per-line setup fees imposed by Verizon (non-negotiable I understand, but it should have been disclosed), plus the "Set up and Go" fee apparently imposed by authorized retailers. TBH the fee was reasonable ($50), given all the time he spent with us, including helping us make arrangements to get phones to family members who are currently in other states... but, again, it should have been disclosed. Just a heads-up to others to insist that you are given all fees upfront, especially when working with authorized retailer in lieu of a corporate store, since they seem discretionary. One additional note: I did have an interaction with a nearby corporate store which was horrendous (and dishonest), so I have no regrets about working with Johnny and the Darien Wireless Zone, and will return!

Gabe is the Man!!!!…read more My friend dropped my phone in my pool and I had just had my little girl 1.5 years ago. I thought my pics were backed up, I was wrong. I raced to Verizon to help me back up, they held my phone for 8 hours and said it was backed to ICloud and I was good. They were incorrect. I went to Apple the next day to help me complete what Verizon could not do and they told me "yes everything is transferring over to your new phone you are good" then sent me home. My pics were not transferring and then my phone went dead. I don't care about anything other than pics and videos of my little girl, so relaxing I may have lost all of her .. now I'm hysterical crying and went back to Apple where they turned me away because I didn't have an appointment and told me to come back in an hour. With nowhere to go I did. They then said they could not help me since the phone was dead. They could try to restore it but probably could not help me. They were right this time, they did not help me at all. This is Apple in Stamford btw if you are wondering. The girls name was Raja or something? The check in girl - nasty. I found Gabe at Mobile Rescue in Norwalk and he not only saved ALL of my data.. he sat with me for 2 hours and helped me transfer everything I wanted over to my new phone. He's patient, kind, smart and the type of person you don't come across much these days. You can trust him, I will not go anywhere else EVER again.

These guys is quick and trustworthy. Jaq really good guy. Thanks for repairing me old laptop.read more

Called in for some information regarding a Sim card and Tim helped us out ASAP and also recommended…read morethe best store to go to to receive the best prices and discounts. Didn't run us through any hoops and was very thorough and precise. Need more people like him.

Stopped in the other day to get an upgrade, half expected a horrible 3 hour process like have had…read morein the past, met your worker Brandon, he was wonderful, and informative, no3 hour run around, was really pleased with the service AG

This place is amazing. Great service very polite people and reasonable prices. No problem too big…read moreor too small. Even if they don't provide certain services they will direct you to those who can.

Amazing service! As good as it gets! Friday night was like…read moreany other night until I decided, hey my screen protector is getting pretty cracked on my phone. I think it's time to change it and put a new one on. As I was sitting there trying to pry what I thought was my old screen protector off, my whole phone screen came peeling up, screen turned a rainbow of colors and stopped working! To my horror, I realized that I did not have a screen protector on and that I had just attempted to rip the actual screen off. I quickly panicked as one would do when ruining their iphone and quickly got in the car to head to the Apple Store at the Danbury Mall. I walked through the door thinking "oh my god, this is going to cost me $500 or possibly a new iphone. I can not afford this right now!" Walking in, I looked up and noticed that there was a Mobile Rescue store in front of me. My fiance suggested we go in and give it a try. I admit that I turned my nose up to the idea at first, but decided to give it a try. The second we walked in, a bright bubbly girl named Olivia welcomed us. I told her what had happened and said "oh no problem! We can have this fixed for you in 15 minutes!" I was shocked and did not know what to say. She said "Yes, we can fix this good as new and it will only cost you $80.00." I said yes, and left the store. We walked a couple laps around the mall, found this new furniture store which has actually been there for the past 5 years, ARHAUS,which I will write a separate review for, walked through there a couple times and headed back to Mobile Rescue. Tuzal, the tech was just finishing my phone repair when we walked in. My phone was better than it was to begin with! He then put an actual screen protector on my phone for free and we went on our merry way. That was such an amazing experience, and I recommend that if you damage your phone in any way, instead of paying an arm and a leg to Apple, to head on over to Mobile Rescue to see Olivia and Tuzal. You will not be disappointed.

My husband went into get a quote on how much it would take to clean his phone. We had got some…read moreridiculous quotes like over $200 at other places and was advised to get a new phone . He solved the problem so quickly and efficiently. Saved us the hassle of buying a new phone. They are under a new name "cell pro" definitely will be going back in the future.