Alfredo went above and beyond to help us get our phone transferred. Very friendly and knowledgeable.read more

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.

Eric and Sophia are such amazing people helped me when I thought my phone was done forread more

From the owner: We specialize in phones, computers and tablet repairs. We…read morerepair Game consoles and gaming Computers.

We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

If I could give negative stars I would! this store is absolutely horrible. The people are so rude…read moreand unprofessional. They scammed and messed up my promotion so much that it has taken me many many trips to the store and many many times to figure out why they did not give me my credit!! Turns out THEY messed up my number and I got scammed out of it. It has now taken up 7 months to get anything and I still don't have anything!! I'm so angry and annoyed!!

I have never waited this long even any doctors office and all of my 6+ decades...... I've had…read moreshorter stay's at hospitals.... Then what it takes to wait in line here...... this is the most ignorant business ran backwards.... They should only take 8 appointments a day as they sit for an hour with each person........ I would definitely find another provider. I've been with this company since way way way back 30 years when I was with Sprint.

From the owner: Visit the T-Mobile store in Bradenton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4513 14th St W Ste 203 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Good people here and quick reliable service . Got water damage on my iPhone 14 Pro and the screen…read morewas completely cracked and cooked. They didn't have the exact oled replacement I needed but let me borrow an lcd screen for a few days so I'm not without a phone while they ordered the screen . Very very cool of them to do that I haven't heard of anybody doing something like this before. They did not charge me for the screen rental just for the new one and repair . Very grateful for these guys I was able to save $1,000+ on buying a new phone. I wouldn't go anywhere else for any phone repairs and I wouldn't upgrade my iPhone if it can be fixed here !

I had a bad battery in my laptop computer that caused the screen to go black. The tech at Switch…read morefound the problem, repaired it and the turnaround was fast. I've been taking my cell phones to Switch in the past and have received good service and fast work at a fair cost. We recommend them for both cell phone and computer service.

Horrible service!! Don't waste your time going to this particular store!! The employees lie to…read moreforce you into buying protection for your phone, 100% TOTALLY NOT TRUE!! Don't believe it, google it! Also tried to lie about the purchase price of a case! The employee Jacob also ordered the wrong phone, and now I have to wait for it to arrive and return it!!!! Then when I addressed all my concerns w the manager Orlando, he also lied right to my face to cover for his crummy employee Jacob. Trust me, do yourself a favor and go to another t mobile store, cause this location is a joke! Shame on them for being liars and taking advantage of people!!

I spent hours with T Mobile support because my phone would allow me to send or receive calls or…read moretext from some numbers. They had me do things over and over again and finally turned my phone into a brick. I could not use it at all. I took it to the T Mobile in Ellenton and told them what happened. A young man took my phone and within minutes he handed it back and it was fixed. I would recommend them to anyone.

My husband and I visited this Verizon store today. I can't say enough good things about our…read moresalesman Kai. First of all we had purchased our new phone from a different location and had to go to the Brandon store to pick it up. The store was clean, well stocked and had comfortable seating. Kai greeted us when we entered the store. He was with another customer at the time but after a couple of minutes, came over to help us. He was very informative, patient and professional. Kai made sure we understood the new changes we would experience with the phone, informed us about accessories we were interested in and made sure the new phone was set up properly. Because we had purchased the phone elsewhere, he knew he would not be able to receive commission on the sale. However, he treated us exceptionally well. Kai is an asset to this buisiness and we highly recommend this location! Thanks Kai! Sandy & Michael D.

My mom and i visited this location to upgrade my phone. I was hesitant because I had a voicemail…read morefrom my dad who recently passed that I did not want to lose. Sam, the rep who assisted us, was kind enough to take my phone in the back (I wasn't able to hear my dad's voice yet) and make a copy of the voicemail on his phone so he could send it back to me in an email attachment that could be saved permanently with no risk of losing it. His kindness during this difficult time was greatly appreciated. He even helped us set up the new phone on my car's Bluetooth. Great customer service.

O went into The AT&T store yesterday, and Juan the Representative was Great. He fixed my issues…read morewith my bill and I was Very Happy with how he handled, what I thought was going to be Difficult.

I've never had a good experience at this location in decades of trying. The store sits at…read more1313Cortez Road W in Bradenton and advertises that you can "schedule a visit" to be prioritized in the queue. Don't believe it. Even if you arrive early and stand outside in Florida's oppressive heat before they open, there's no guarantee you'll be served first. On my latest visit I was first in line and tried to check in, but the kiosk was out of order. Staff said they'd "take care of me" but proceeded to serve everyone else instead. They processed quick bill payments and ignored the fact that I was there to purchase a $700 piece of equipment. The lack of customer service is shocking. Employees seem indifferent to customers who aren't there to pay a bill. There's no apology, no sense of urgency, and no communication. This isn't an isolated incident--it's been this way every few years when I've given them another chance. The store may have a convenient location near Best Buy but convenience doesn't make up for being treated poorly. After decades of hoping for improvement, it's clear that customer service simply isn't a priority here. I strongly recommend taking your business elsewhere. Time to go over to Best Buy.