I love this store. It's smaller than most of the other stores in the area, so sometimes they might…read morenot have the full range of what Sprint offers, but since you can reserve phones online for pickup and purchase in store, it's not a problem. The staff is knowledgeable and familiar with the products and services, and very pleasant to work with. During slow times, they might only have a single employee working, which can lead to fairly long lines, but even with 4-6 people waiting, the wait is still shorter than at some of the larger stores in the area. They do not have a repair facility on site, so if your phone needs repair rather than a complete replacement, you'll be sent somewhere else unless it's something particularly simple. That said, they can determine when a phone should simply be replaced, so if you're pretty sure it's not repairable, they'll be happy to help out. They have a limited number of accessories, but they stock for the most popular and newest phones. What I like best about t his Sprint store is that everyone tends to be really friendly. The staff, certainly, and I expect that, but also the customers. I think that the efficiency of the store lends itself to a more positive experience, even for people who might have to wait for a little while. Shared conversations and jokes help to make the time pass quickly.

Spectrum Store in Latham, NY…read more I had a wonderful (& very helpful!) customer service experience today at Spectrum's store @ 664 New Loudon Rd, in Latham, NY. Mr. Omar McCray took me immediately, was attentive to my concerns regarding my new router equipment and was able to seamlessly access my Spectrum Account resolving both my issue and additional questions. It was my first time meeting Mr. McCray, a Retail Sales Specialist, but the Spectrum store in Latham now has obtained a new loyal and satisfied customer - me! Thank you, Sorelle Brauth

We've had nothing but trouble from this company ever since we were forced to use their services. I…read moresay torced because we can't not have internet, however we do not have the freedom of choice to choose a different company as our internet provider. This is completely and utterly against the Constitution might I add. We have been long time customers and had a contract start date in august. Anytime there were any cost increases, we were told that they were up to a certain cap, and would only ever occur during our annual billing period. However, right at the very middle of the start of the pandemic in March of 2020, they randomly increased the cost of our services without it being at that point, and after the cap of the highest price that I was told by a representative that I would ever have to pay. We negotiated to have our internet speed increased because we were having intermittent issues in the connection of our internet. No one should ever have buffering past 1995. And yet it is a common daily occurrence for us. We increased our internet speed by a factor of 10 and our internet quality went completely down. We got a spectrum approved modem and updated the Mac address. The representative who was supposed to do this service did not do so and then charged an additional activation fee despite the fact that we had activated to the higher level of internet speed 2 months prior and already paid the activation fee! Another agent waived the fee and refunded it, however we were then told that the modem that we purchased that was on the website, was not good enough and we needed to go get one of theirs from one of their stores and then our internet would no longer have intermittent speed. So we go to the store and get a modem that is spectrum provided. The representative at the store said that everything that needed to be done to activate the modem to our service was completely and utterly finished and all we had to do was hook it up. We get home and we don't have an internet. A fourth 30 minute phone call to spectrum later and we finally do have buffering and laggy pants internet. We are constantly getting messages from all streaming providers saying that the internet is not connecting consistently and we are getting intermittent internet. I do not believe the spectrum robot that tells me that it is not intermittent. After four phone calls I go to call a fifth time when they guaranteed that the internet speed and connection could not possibly be having any issues. They actually have a message that says that they do not have enough people to answer the phone right now probably because everyone is getting this absolutely unethical pack of lies regarding the problems that are happening with the internet speed and connectivity. Case in point a friend of ours had to call spectrum and have them come out three times before they actually found the problem. They kept insisting that there was no problem and yet there was a problem. They just wanted to charge him $50 three times and waste his money. My in-laws also are having the issue of Internet constantly dropping in the middle of the day three times a day. If you have the human right of freedom of Internet choice, please never choose spectrum they are unethical liars who speak as politely and compassionately as possible in order to lie to you and trick you into thinking that everything is okay while being lazy and doing nothing to actually provide the service that you are paying for.. After five phone calls I want my internet price cut in half without any raises for the duration of my time with spectrum as a customer - whether it's one more year or 10 more years I never want the price of my internet to be raised. I have been lied to plenty of times and had to endure through crappy internet speed when my husband and I both work from home! This is absolutely unacceptable and we will not be satisfied unless we have a significant financial guarantee in writing of a reduction of our rate as well as a complete and utter correction of the problem with our internet connectivity and speed. Thank you for reading this review I hope you truly have a marvelous day.

You have a gem in Ben, an extremely knowledgeable and helpful staffer. In one evening, he helped me…read morelower my monthly Verizon bill by some $10, turn in an old device for credit, and assemble a magnetic phone holder for my car. Very patient and accommodating. Thanks, Ben!

We actually went in just looking for a replacement "pop-socket " and were greeted by Christian -…read morethe Manager. They didn't carry the exact item we wanted and Christian proceeded to tell us about upgrading options for our phones and internet. I was about to shut him down since I have been subjected to the hard sales pitch in the past from other similar enterprises, but something about Christian's attitude kept us interested He gave us options for upgrading our phones, which we weren't interested in, but then he started explaining to us some Internet options since we are currently with a competitor and he had mentioned he could do much better than their pricing. I must say that Christian was great to deal with. He wasn't pushy or overbearing he was not into the hard sell. He clearly was looking for ways to help us reduce our cost for service services. We listened to what he said, and agreed to a trial run, which he said would be at no charge, which I found extremely interesting. He then gave us his personal cell number and said if we had any issues or questions he would be glad to help. Christian made this a personal experience rather than a corporate shoving it down your throat experience. If everything works out as he explained it would Verizon would get a new customer for Internet and if it doesn't work out as he said, he mentioned that he could easily reverse anything that had been set up without us receiving any bills for it. So far we highly recommend Christian and this particular branch of Verizon. Hopefully everything he discussed will prove to be accurate but at least for now we are quite happy with his presentation.