My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

Definitely recommend visiting this location! Rita and Gary were very helpful and educated on the…read moreproducts. They listened to our concerns and helped us choose between our 2 top choices. If you're in search of a mattress or bedding, GO HERE! They were great!

i really wish i could give no stars. they are THIEVES. i brought my ipad here in JULY 2024 to get…read morethe screen fixed, only took about a week & the screen was perfect... but it stopped charging. i tried so many different cords, thinking it was prob just the cord i was using (then power boxes, then outlets...). i called & told them, they said come back & we'll fix it... it's now JULY 2025 and i still can't get an answer back from them!!!

Another five star performance!! I want to take the time to recognize a small bussiness that truly…read moreperforms better than most large bussines. Ace Mobile, provides unsurpassede customer service at an extremmly competative price point. I went in this afternoon with my hair on fire because my battery on an iphone 6 malfunctioned. Younes the propriter quickly told me that he could fix it and in less than 45 mins I was on my way, with a fullt functioning cell phone. The price for this service was excellent and you would be hard pressed to find it any where around. When coupled with the service it was more than fair. Otra actuación de cinco estrellas. Quiero tomar el tiempo para reconocer una pequeña empresa que realmente funciona mejor que la mayoría de las grandes empresas. Ace Mobile ofrece un servicio de atención al cliente insuperable a un precio extremadamente competitivo. Entré esta tarde con el pelo en llamas porque la batería de un iPhone 6 no funcionó. Younes, el propietario, rápidamente me dijo que podía arreglarlo y en menos de 45 minutos estaba en camino, con un teléfono celular en pleno funcionamiento. El precio de este servicio fue excelente y sería difícil encontrarlo en cualquier lugar. Cuando se combina con el servicio, fue más que justo. Thank you! Gracias!

Time for a new phone! Stopped into a couple of different Verizon stores and all had the same story…read more... "we'll have to order it". Ok, no big deal. The team at Victra in Athens was no different, but they were able to thoughtfully answer my questions and explain what offers Verizon had going. ((((This has Not been my experience at the Decatur or Madison Verizon stores. I understand it's sales, and I assume they work on commission; but, don't treat me like I'm dumb or hide information from me. Ok, rant subsided... )))) Bottom line, if you're in or near Athens, go check out Victra/Verizon in the Publix shopping center!

Be careful & weary of their charges. They overcharged me when my Medicare covers all normal eye…read moreexams. This was not an oversight or accident. Once caught, they admitted their mistake & refunded me. I can't help but think of all the people they've overcharged.

I always have such an outstanding experience at this specific MyEyeDr. I am absolutely not a fan of…read morethe Providence location. However, I find the staff at the Madison location to be stellar. I arrived early and they were kind enough to take me back early which I appreciated very much due to incoming storms. Kat and Courtney at the front office were very welcoming and professional. Kylie was my eye tech who brought me back early. She was very attentive, kind, and thorough. Dr. Sayonh was awesome. I previously saw Dr. Cam and this was my first time meeting Dr. Sayonh. He is a little on the quiet side, but, he is very smart and detail oriented. I would highly recommend seeing him!!!!! Finally, Leah checked me out and let me know about some outstanding rebate promotions. She was also exceptionally nice. Overall, absolutely outstanding experience here. I appreciate the wonderful customer service.

David and Michelle both were very kind, helpful, and nice. Five all around experience…read more Mrs. Coleman

Terrible customer service!! Buyer beware, these people do not treat customers fairly.read more

I have gotten my last 3 pair of glasses here, and I will continue to do so. The office is very…read moreclean and well lit. The staff is awesome, polite and respectful and courteous. Great around service

New to Athens and this was my first choice for my medical needs. Wonderful staff caring and…read morehelpful. Would highly recommend them.

They will not honor their warranty. Don't waste your time. MY AGM battery supposedly had a 3 year…read morefree replacement guarantee but they found reasons not to honor the warranty. Interstate is just an overpriced walmart battery with lies about its warranty. $400 battery less than 2 years old....junk.

I have had nothing but great service from this shop! Not only did they help me figure out what…read morebattery I needed but they also installed it for me! The man I dealt with was helpful and professional and I have referred many friends there who have also had great experiences there. They offered me a choice between a refurbished battery and a new one and I'm on a budget so I got the refurbished one and have had no problems at all! I would recommend this shop to anyone needing a battery as they are unbeatable on price, fast, friendly and efficient.