The staff is very friendly. My appointment was late on a Friday, and I received a very efficient,…read moreyet comprehensive eye exam and contact lens fitting. The optometrist I saw, Dr. Smith, was polite, knowledgeable, and thorough. He took the time to teach me things I wouldn't have otherwise known about my vision. The staff also worked to get me rebates on my contacts. Having visited during the COVID-19 pandemic, the staff also has a great system for following sanitation guidelines for the safety of their customers.

The whole staff is amazing ! They're very patient and understanding especially when it comes to…read morecanceling last minute AND still getting assistance with what I needed! They're awesome I'm definitely making them my go to eye care center from now on!

I've worn glasses for 45 years so I've been through more than a few eye doctors. My daughter went…read morehere first and even tho she is young, they took time running tests bc of her health issues. I was very impressed so I made an appointment. When I arrived, I didn't even sit in the waiting room, they took me straight back where the technician did some tests and gathered history. She was very sweet, personable and professional and worth her weight in gold to this practice. The doctor came in and I was immediately at ease. She ran some more tests and went over everything with me. I can easily say that she is one of the best eye doctors you will ever find in your lifetime. I highly, highly recommend this practice. I am so relieved that I've found an eye doctor that I can 100% put my eye issues in her hands and be at ease. The office is laid out and decorated very nicely, it's just a very relaxing feeling. 10/10 Recommend!

I am extremely disappointed. I went for my first eye check ever. Dr. Whitaker was really nice so…read morewas the staff. However, I ended up with over $800 pair of readers. When I first picked out my glasses the lady said progressive is the way to go, etc. I gave them several weeks. My eyes couldn't adjust. I couldn't see. I went back and was like these aren't working for me. I don't even feel like the prescription is correct. Maybe I need a pair for driving and a pair for reading after all. Well, idk where the misunderstandings still is but I didn't even have a prescription for driving. I was like well why did I purchase the expensive progressive if I didn't even need glasses all the time, other than for reading. Zero prescription. The lady sold me the glasses was not there, the two times I went back....The other nice lady was like. It was the other lady that sold you the glasses. But to me they should have refunded my money on the special progressive, My intention on going back was to get two glasses one for driving and one for reading. But apparently that wasn't the case. So I got screwed with $800 pair of readers. I Won't trust them again. & to top it off My vision is still blurry. So frustrating!!

My glasses have never fit right. To big for my face, slide up and down my nose. Vision is not…read morecorrect for the bifocals. I went back to have adjusted, they not in office. It has been 2 years since I got the glasses. I am looking for a new Dr that takes my insurance and will give a good exam.

Please, please, please consider NOT using this optometrist…read more As a new patient, I went for an exam on July 9. I received a good eye exam, but noticed the office there in Madison was shabby. The countertop where customers register was rocking back and forth, an obvious lack of maintenance and pride. I order two boxes of contact lenses and a pair of glasses. They hand scribbled a piece of paper and tallied it, no receipt, no details. My total came to $678, and I paid immediately. The doctor was not busy at all and now I know why. About three weeks later I checked on the order. My glasses were in but contacts no, but the gave me two free samples to hold me as I was heading on a trip. I've worn these lenses for over a decade. Never had any trouble getting them in a couple of weeks in several other states. Another couple of weeks pass. I called again. The Athens office answered and said the Madison staff was out the whole week. No offer to help, just wait another week for her to return. Called the next week, for days. Toward the end of the week, finally get an answer (no voicemail, no rollover to Athens). The assistant made excuses about probably was only one in office and couldn't answer those times I called. Ugh. Would check on the lenses and call back. Didn't. I called back the next week. Backordered, but one box would be in soon. Ask how it was backordered. No idea. Picked up the box when it came in. Asked for a proper receipt when I returned to get the last box. Called a week later, but no lenses, but would check again. They were finally in August 29. I walked in at 4:05. The lights were out in the office. It looked like visiting some old person who is saving money. The receptionist recognized me and handed me the box after asking my name. I asked for the receipt I had been promised. At that point, she looked in the tray and saw the note to provide the receipt. She said she would have to write one out because her printer was down. I explained that it was the least professional office I have ever dealt with, and that I wouldn't be returning. She responded that she had tried to be nice but that I was being ugly. I explained that at every turn, their service had been bad and unprofessional. As I waited while she wrote, I looked at the office behind the registration desk. The trim on the doors and baseboards was filthy, where hands had touched white paint and left dirt and grime. The baseboards, doors and trim were all beaten up and years since being cleaned up or painted. It looked like some slum clinic. A drawer in the desk at the counter was broken off the runners and hanging out, unusable. When she handed me the receipt, she had to tell me that I wouldn't be missed, then that I should not come back and that I had ruined her day. She was making excuses for doing the best she could and I told her she should report to those who are responsible because they had made excuses all along. She ordered me out and implied that I was refusing to leave when I wasn't doing anything more than explaining why their service was so shoddy. She was furious and "didn't want hear any more." I left. Got home. Looked up my lenses online. Can order them for $100 for two boxes, not $130, and they could be delivered in 2 weeks. The truth doesn't hurt unless it ought to. Shame. Shame.

Dr. Teichmiller knows his stuff! He is very professional. He and his staff are welcoming and…read morefriendly. Most importantly he has improved my vision. Our family has used Dr. Teichmiller for years and will continue as patients.

Dr. Chris Teichmiller is both professional and friendly. He works with his patients to make sure…read morethey are seeing their best. His staff is attentive and accommodating, and will get you an appointment as quickly as possible. I would highly recommend them to friends and family. We have been patients for over 25 years.

Doesn't look like Yelp is used much here... but I'm going to leave one anyways…read more I HIGHLY RECOMMEND THIS PLACE. They care. Went in for an annual eye exam, but really because I had some issues. They go through a very in depth exam, and will sit with you and answer any and all questions you have. I had Dr. David Parker. Professional and caring. Expected a lot less, and got a lot more. Amazing assistants. All were VERY nice and smart. It was such a warming place with great people. I have found my eye doctor and won't switch to anyone else. HIGHLY RECOMMEND. Did I mention that already? I'm glad my last eye doctor did such a horrible job, or else I wouldn't have been searching for a new one. Good luck! Can't go wrong with any of the doctors here!

My daughter took my autistic granddaughter to this office. Due to unforeseen circumstances that…read moreoften arise with autistic children. My daughter was 8 minutes late arriving. The doctor refused to see my 3 year old granddaughter. The staff was rude and so inconsiderate. It was very disheartening. It was such a disappointing experience.

Their customer service is rude. They have taken months to get my contacts. The ones I have are…read moregiving me problems. This has been the worst experience I've had with a a vision place. It's called Americas Best, and it ain't even the best in Athens, Alabama.

Hello Sara, No one from corporate ever called me. Highly unethical and BAD BUSINESS to give a 12…read moreyear customer wrong prescriptions and not even want to provide the correct lenses. This wasn't Athens location...but America's Best should be ashamed of themselves. I have all of the paperwork from the Eye Center of Huntsville showing what Americas Best gave me verses what it should have been!! Disgusting

My husband got his annual eye exam here for for the first time. He really appreciated how nice…read moreeveryone was. I went back with him to select his glasses. The office is nice and has a large selection of glasses to choose from.

Dr Sullins is one of the best eye doctors I have ever visited. He is very caring and personable…read moreduring your appointment and answers any questions or concerns you may have. His staff has always been absolutely amazing, normally on time and it is very fast paced but not rushed. Check in with the front desk and either grab a seat to read a magazine or look around for new glasses. Once they call you, the appointment starts and all the eye test and check ups are done. Dr Sullins comes to discuss what plan of action we should take (I am about as blind as a bat). If I have any questions he explains the answers, and if I am trying a new lenses the explanation of the lenses material and reviews from other customers are given. Once the new prescription is given and contacts I am given the option for glasses or contracts or both, depends on your insurance and your funds. They do take VSP which is phenomenal. The staff also does not rush or pressure you to buy glasses or contacts. They let you look and take your time. I recommend all family and friends to Dr Sullins, our family has started within the past 3 years, and we will continue to be patients!

They are farming out their appointment scheduling to another country. The first person was so hard…read moreto understand I just had to hang up on because he couldn't comprehend the spelling of the last name or the date of birth. I called back and got a different person who was a little easier to understand, but it took way too long to make an appointment and the appointment time I chose could not be confirmed so she had to call the local office which put her on hold I was kept on hold and ended up having to change the appointment time. Too over 20 minutes on the second attempt, to schedule an appointment for an established patient. Absolutely frustrating.

Unfortunately, from start to finish, the visit was extremely disappointing and did not meet the…read morestandard of care or professionalism I was expecting, particularly given how highly your practice had been recommended. Upon arrival, my first impression was concerning. While waiting, another patient left the office stating they had been waiting over three hours and that this was "the norm" every time they visited. Regrettably, my own appointment ultimately took approximately two hours, which appears to confirm that long wait times are a systemic issue. During my initial screening, I informed the technician that I cannot be dilated due to a medical condition. I also explained that my medical insurance has covered retinal imaging for the past three years at my previous eye care center as an alternative. I was told this would need to be checked. I was then sent back to the waiting room and, roughly 20 minutes later, brought to the imaging area. At that time, I was told there was no clear answer regarding coverage, but that the photos would be done anyway. During this interaction, Dr. Cash came in, examined my eyes, and instructed the technician to proceed with the photos. At no point during any of these conversations was I informed that I would be financially responsible for the imaging, nor was I asked for consent to proceed knowing there would be an out-of-pocket charge. Based on my prior experience and the information provided, I reasonably assumed the photos would be covered by my medical insurance as they had been in previous years. After completing my exam,which I would like to note was handled very thoroughly and professionally by Dr. Boyd,I was taken to the lobby to select glasses and check out. It was at this point that I was informed I would be charged for the imaging. When I questioned this, I spoke with the manager, Benja. Unfortunately, her response was rude, dismissive, and unwilling to explore any resolution or attempt to work with me regarding the charge, despite the lack of disclosure beforehand and the fact that the photos were ok'ed by Dr. Cash. Benja's attitude and refusal to assist were extremely disappointing and left me feeling disrespected as a patient. This interaction ultimately overshadowed the positive experiences I had with Jasmyn and Dr. Boyd, both of whom were friendly, accommodating, and thorough. This was my family's first visit to your practice, and due to this experience, we will not be returning. I have also shared this incident with family and friends who currently use or were considering your center, and they have expressed similar concerns about trust and transparency as a result. This outcome is unfortunate, especially given the strong recommendations I had received prior to scheduling my appointment. I believe patients should be clearly informed of any charges before services are performed, particularly when alternatives are discussed and prior coverage history is communicated. I hope this feedback is taken seriously and used to improve patient communication, billing transparency, and management interactions moving forward