Truly helpful employees are so rare, these days. I expected the same poor service that I had…read morereceived from Muscle Shoals Eye Center, an affiliate. Shout out to Brittney for her outstanding customer service!

Specs of Madison is an outstanding business. While traveling to the Huntsville area from Chicago I…read moreended up with an eye infection that I usually get once or twice per year. While initially hesitant, my wife mentioned the interaction that she had with Dr. Wright. Well, Dr Wright put me at ease immediately because she listened and didn't doubt what I already knew about my infection. For my follow-up appointment, Huntsville and surrounding area's shut down due to snow and ice. Most of the businesses had closed. However, I received a call from Specs asking how I was doing. I told the individual that I was feeling better and was told that if I needed Dr. Wright to come in, she would. To me this outstanding especially because of the times that we live in today where money outweigh true services. I am forever grateful for Dr. Wright and the level of service that she provides. By the way I've been back in the area and had to go in for service. No changes, still great service from all of the staff that I encounter on my visit.

My husband got his annual eye exam here for for the first time. He really appreciated how nice…read moreeveryone was. I went back with him to select his glasses. The office is nice and has a large selection of glasses to choose from.

Dr Sullins is one of the best eye doctors I have ever visited. He is very caring and personable…read moreduring your appointment and answers any questions or concerns you may have. His staff has always been absolutely amazing, normally on time and it is very fast paced but not rushed. Check in with the front desk and either grab a seat to read a magazine or look around for new glasses. Once they call you, the appointment starts and all the eye test and check ups are done. Dr Sullins comes to discuss what plan of action we should take (I am about as blind as a bat). If I have any questions he explains the answers, and if I am trying a new lenses the explanation of the lenses material and reviews from other customers are given. Once the new prescription is given and contacts I am given the option for glasses or contracts or both, depends on your insurance and your funds. They do take VSP which is phenomenal. The staff also does not rush or pressure you to buy glasses or contacts. They let you look and take your time. I recommend all family and friends to Dr Sullins, our family has started within the past 3 years, and we will continue to be patients!

I wish I could write a wonderful review. Dr. Watson did a wonderful job but unfortunately, her…read morebilling staff is not so great. I had my routine eye exam on August 21, 2025. At that time, I paid my co-pay and out-of-pocket for retinal photos. I received a surprise bill on September 24, 2025, for $150 "surgery copay" for collagen plugs. In total I made 9 phone calls and one trip to the office to try and get this sorted out. I had been in communications with Monica throughout the process of trying to get the bill sorted out. Monica told me that they would write off the $150 surgery copay back on September 25, 2025. I thought the bill was sorted until I received another bill on December 30, 2025, for $100.00. I went in on January 13, 2026, to once again get this sorted out. I sat down with Monica, and she told me that it should be "fixed" now and that yes, Dr. Watson agreed to write off the surgery copay. I received the bill again via email, on February 22, 2026. I called left another message on February 24, 2026, for Monica. It is March 2, 2026, and she has yet to call me back. I don't have time to continue the back-and-forth after I was told twice that the issue was resolved. I paid the bill as of March 2, 2026, but I will not be going back.

Great services and efficient practice. Easy checking in and on time. Dr Clark was great!read more

I've gone here for around 7 years. I actually really like the doctor here, but I have always had to…read morefight to get my prescription from the assistants. They keep your prescription from you because they REALLY want you to purchase contacts and glasses from there, but I cannot afford their prices... I recommend this office, but be prepared to get stern when asking for your prescription paper!!!!

I've been going here for a couple of years and have always had a great experience. I recently had a…read morevision scare late on Sunday and when I called Monday morning, they got me in within the hour, did a thorough exam, and got me set up quickly with a retina specialist. The entire staff is friendly and helpful. I've never had a problem getting a copy of my prescription here. I'm very grateful that they are being very cautious about COVID. Patients are allowed in just in time for their appointment, you're asked to wash your hands first thing, masks are required for staff and patients, and they take care to keep everyone at a safe distance.

Dr Michell caught uveal melanoma in my eye at a cataract consult that had been misdiagnosed as a…read morecataract by an optometrist two months earlier. He made sure I was seen by a retinal surgeon and cancer eye specialist four days later. He is experienced, thorough, kind and caring. He later did cataract removal surgery in both my eyes to great success.

You scheduled my wife's surgery. Had me buy a special eye drops. Then you canceled the surgery and…read moredidn't even bother to call and tell us you canceled the surgery. I know you all don't care about low ratings but hopefully someone will read this and not get duped like you duped us.

Changing my opinion based on their follow thru with fixing the issue. Yelp will not let me change…read morethe 1 to a 3. So this is a 5 to average it. I believe that in future they will be at a five for service. This eye doctor is amazing.

From the owner: If you are looking for quality eye care with a personal touch, then give us a call. We look forward…read moreto the opportunity of serving you and your family's eyecare needs. We are conveniently located in Madison and would be delighted to have you and your family as a patient.

I had my annual visit and had a great experience. Super nice staff, clean office, and I really…read moreappreciated that the technology used during my routine checkup was far better and more thorough than other optometrists I had visited. They didn't have my lenses available to try, which honestly is typical and no big deal, I have been wearing them for years so I know what works for me. I also really enjoy the convenience of immediately getting my rx text to me, and no pressure to buy anything that day. Fast forward 6 months I bring my daughter for her exam. Great experience again, but with hers she needed to come back for check of her contacts and that's when the service dropped. It should have been a quick check. We waited in the tiniest room they have for about 30min past the appt time. I feel like they didn't actually have a spot for her and just squeeze the recheck in to a full schedule. Super nice doc, but super late. Hard for a school day. All in all we like the doctors and staff, the delay was a little annoying.

BEWARE AND DO NOT USE: Dr. Kennedy is the second worst optometrist I have ever encountered. I have…read morebeen told for years that I have risk factors for developing glaucoma. I don't always do the testing but sometimes I do. Well, today I went back for it just to check on it. Dr. Kennedy interpreted the test results to me and said I had several high risk factors and wanted to prescribe a medication to prevent the development. I said I needed to think about this and asked for a summary of what she was telling me and a copy of the test results, just for my reference to think about. She got very offended and started raising her eyebrows at me, speaking in a stern tone telling me that that I should do what she was telling me because my doctor told me to. I simply wanted a chance to take a breath, research the medicine, talk to my husband, and make a decision. I'm not the type of person to decide something in the room with the doctor at the moment they say to do it. She told me she didn't have an email address associated with her practice and they would send the results to my primary care doctor at the time she was seeing me. When I told the girl at the front I didn't want to schedule a follow up (because after her reaction I definitely wanted a second opinion), because I was going to think about this and maybe ask another doctor, she immediately didn't want to help me anymore. I waited a few weeks to make sure my doctor and I got the information. After having to call, I got all my results emailed to me. Dr. Kennedy is a pushy doctor who doesn't respect patient boundaries.

Dr. Appel was absolutely great with my 91 YO mother. He talked directly to her and explained…read moreeverything regarding the changes to her eyesight since her last exam 7 months prior at an Optometrist in Huntsville. Then Kristina helped her find the perfect frames and took time to ensure the fit would be perfect. The entire staff at Pearle Vision in Madison was friendly while being professional. Highly recommend. We'll be back for the rest of the family's eye appointments and glasses.

Great eye exam. Very careful people educated in helping me pick frames that work for me.read more

I have been a long time Lenscrafter's customer and got fed up with the high prices and poor…read moreservice. Last fall I switched to Schaeffer Eye Center located in the Providence area of Huntsville. The service was fantastic and although the selection of frames is less than Lenscrafter's, Schaeffer still had a good selection to choose from. The thing that surprised me the most when I bought my glasses was the low price. Given Schaeffer's is not a nationwide franchise I expected the prices to be higher, but to my surprise they were much lower. So good service, adequate selection, and low price. Overall very good. Moving from last fall to today: I was working in the yard and a large piece of concrete hit my face and scratched my glasses. I went back to get a new pair and the lady checked my file and said the glasses were under warranty and they would order new lenses for me. What a pleasant surprise! And the new lenses will come in less than 2 weeks. WOW! If you are looking for a place to get glasses checkout Schaeffer Eye Center in Providence!

This is the only place I trust to get my contact (and glasses) prescription correct due to severe…read moreastigmatism. Every doctor I've used at Schaeffer has been great - knowledgeable, concerned, and helpful. I've gotten most of my family to switch and they couldn't be happier either. Whether you're in the market for contacts, trendy glasses or sunglasses, or something economical, Schaeffer can help and you'll be seeing clearer than ever!

I have gotten my last 3 pair of glasses here, and I will continue to do so. The office is very…read moreclean and well lit. The staff is awesome, polite and respectful and courteous. Great around service

New to Athens and this was my first choice for my medical needs. Wonderful staff caring and…read morehelpful. Would highly recommend them.