Popped in on a Saturday to have a doctor take a look at a bacterial infection for our son. We were…read morein and out in about half an hour, even though there were a few patients ahead of us. They offer a great app called Solv for a pre-checkin/digital waitlist/appointment scheduling option. Staff was friendly and efficient, and we felt that our concerns were heard and the needs for our child were met. It's truly urgent care as it should be. With such fast and friendly service, we wish they treated adults too!

My husband and son arrived at the Madison location of Urgent Care for Children around 6:55 tonight…read more My husband made sure our son was comfortably situated in the waiting room before attempting to sign in at 7:00. The receptionist at the front desk was visibly irritated and informed him that they were not taking walk-ins tonight. There were two other families in the waiting room at that time, with one hour before closing. While my husband and son packed up to leave the clinic without being seen, I called the Huntsville location at 7:03. The receptionist was very pleasant, and confirmed that they were indeed still taking walk in patients. Ultimately, I opted to seek care in the Huntsville location tomorrow due to the amount of time it would take to travel between the two locations. I wish I could comment on the quality of care in Madison, but unfortunately the office experience didn't allow for that today. I understand how busy clinics can be, especially during the winter months; however, it is very frustrating to be turned away when the website clearly states that walk-ins are welcome.

My son started having issues on Saturday morning w/nausea and diarrhea, no appetite and fatigued to…read morethe point that he can barely stand after eating at Jim & Nicks in Gardendale. We believe that pulled pork he ate was not good. Anyway, took him to AFC in Madison and the wait was unbelievable. I was told they only had one provider and wait time could be awhile. Not a problem! The problem is what happens next. He's seen by a doctor that test him for COVID and flu and it comes back negative. They draw blood and tell me I can get the results tomorrow. In the meantime, they start him on antibiotics worried that he may have have a stomach bug or food poisoning. He gets worse the next day and my wife is concerned takes him to another doctor. The other doctor is completely confused because he's like why they would give him these antibiotics knowing that he has diarrhea and that the antibiotics would only make it worse. He takes him off the antibiotics and he gets better almost instantaneous. Finally, about 30 minutes ago we get a call to tell us he's dehydrated from AFC. I worry that had we not kept went to another doctor and continued him on these unnecessary antibiotics that my son could be dead now. I'm taking him to get more labs done to ensure that they haven't done any permanent damage by giving him medicine that wasn't necessary and quite frankly dangerous. Really disappointed with this and truly this may be the worst medical experience I've ever had. More will follow with updates on his health after this. I'm really confused how a test that only takes a day to get back would be communicated to us three days later after the doctor said it should be back in the following day. Oh, and by the way, it was done the following day we called Labcorp and they gave us the results on the spot. I will not be returning!

Ah, American Family Care, where great medical care from the Dr's and Nurses and local staff meets…read morebilling department chaos in a symphony of incompetence. If you're looking for a clinic that can treat you but excels in ignoring your secondary insurance requirements and botching even the simplest instructions directly given to them by the insurer, look no further. This is the place for you! It's honestly impressive how determined they are to not follow directions. I watched in awe as my secondary insurer, a living, breathing human being, literally spoke to them on the phone and explained exactly what was needed. Like, step-by-step, as if talking to a toddler with a billing system. Did that help? Of course not! Why let clear communication ruin a good disaster? Instead, American Family Care billing department decided to go rogue. They billed incorrectly (again), sent the wrong billing codes (bravo), and then didn't even provide the additional information requested by the secondary insurer. And don't worry, if you're hoping for updates or resolution, just sit back and wait forever. Their follow-up skills are so advanced, they've transcended the concept of time entirely. Emails? Vanished. Callbacks? Hilarious. Accountability? nah...But wait, it gets better. Ever try to email them? Or send a letter? You might as well attach your message to a balloon and hope it floats into the right office. Responses are rarer than a solar eclipse. Apparently, their inbox is a black hole where accountability goes to die. And their physical mail? Probably stacked under someone's lunch leftovers. If you enjoy endless phone calls, re-explaining the same thing fifteen times, and playing detective just to get your bills corrected for care you already paid for with the primary insurance congratulations! You've found your happy place. In short: great place if you want to feel like you're participating in a billing scavenger hunt with no prize at the end. But you will get treated. Avoid unless you're trying to test your patience and sanity or writing a thesis on bureaucratic failure. Primary insurer, no problem...Secondary-DISASTER-no clue what they're doing but it's not the right thing. All the work they put in for $35 far exceeds the return they would get. Amazing.

Excellent care, flexibly in accommodating emerging problems, and the nicest people…read more Dr. Persaud is very nice to deal with, and makes sure that he takes time to explain everything throughly. We can't imagine better care.

I was literally a thousand miles from home and experienced a drastic visual change in the left eye…read more I called The Eye Center in the same building as Retinal Specialists of North Alabama and was seen the same day. The Eye Center immediately sent me upstairs to the Retina Specialists. Dr. Persaud and all the employees were wonderful. As you can imagine I was very stressed by this unexpected illness which turned out to be a retinal tear. Dr. Persaud reassured me and did a laser procedure immediately. I cannot say enough about the professionalism and kindness of Retina Specialists of North Alabama. CGM

I didn't like the feel here at all! I was shopping at CVS and need a new pair of prescription…read moreglasses. I walked upstairs to their business. I was hoping to be able to look around and see their selection before making an appointment. It looked like they probably keep their merchandise in the back. All I could see was the waiting room. It was very dark in there and honestly just gave me a very bad vibe. Everyone looked so sick. If I didn't know, I would think it was a doctor's office. I would have been so upset if I had made an appointment and had to go through that experience in there. I literally ran down the stairs back to my car. Awful atmosphere and environment. I feel bad for the staff having to work in there.

I do not recommend this practice. My husband has been a…read morepatient at this practice (most recently seeing Dr Swartz) since it opened and Dr McCoy even before she started this practice. When he had some changes in his vision, I phoned their office on 3/7/22 and explained that he would like someone to take a look at his eye (at his annual appointment he had been told to let them know if he noticed any change). After some time on hold, I was told that there was no available time until August and to just buy some Refresh eyedrops and use them twice a day. Well, we found another ophthalmologist who saw him later that week, identified wet macular degeneration and sent him to a Retina Specialist. He will not be returning to Mccoy Vision.

The wait was taking a long time. I heard others commenting about being forgotten. So I asked how…read morefar behind he was, and the lady looked at me like I was crazy. Not a good start. After waiting 2 hours to see the dr, I finally just walked out. The lady at the front desk or the nurse did not care at all. I got no explanation or apology. They really don't care about you here.

Please, For the safety and health of your eyes, DO NOT GO HERE. I came to Dr. Saunders after moving…read moreto alabama to get a 3 month post surgery check up on my left eye from a retinal detachment. He informed me while I was visiting that my left eye had a unstable retinal detachment that would need laser surgery and that my Right eye ( MY ONE AND ONLY HEALTHY EYE) was displaying signs of spreading atypical lattice degeneration and would need laser procedures as well. I went to family doctor to verify this diagnosis and that doctor informed me that my right eye was fine, and he could not see any lattice. He also informed me that my left eye was stable and should not be messed with. I went back to Dr. Saunders for another three month consult and he informed me that the lattice in my right eye had spread and that I had developed a tear in that eye and expedient laser surgery was of the utmost necessity as soon as possible. He went on to say that he would not have me wait even 3 more months to see if it had spread because doing so might end in the necessity of vitrectomy surgery with oil placement as had been done in my left eye. I was rightly terrified, and so I went again for a second opinion and was informed by that doctor that not only was my right eye completely healthy and showed NO SIGN of ANY DAMAGE, but that that doctor regularly received patients requesting a second opinion after receiving a diagnosis of retinal tearing from Dr. Saunders, and the doctor found that no tearing existed I have a history of damage in my left eye, and have had 5 surgeries as a result. From experience, I can tell you that my eyes have a propensity to scar after laser surgery. Scaring often CAUSES retinal detachments. Had I followed through with his treatment recommendations, I could have actually precipitated a retinal detachment where none had been. PLEASE for your own sight and eye health, DO NOT GO TO THIS DOCTOR! and if going to this doctor is a necessity, PLEASE get a second opinion before undergoing any treatment. Thank you for your time.

My husband had a terrible fall at home. We were able to get into our regular physical. This was our…read morefirst visit to HH Urgent Care. They were very helpful getting him in and out of the car. The staff is nice and attentive. The office was clean and well organized. I would go back again.

They have no business being in healthcare, made an appt for 12:20, after waiting an hour I asked…read morewhen I would be seen. "Oh we haven't gotten to the 12:00's yet" the corpulent burger loving clerk has zero compassion and while I was there I witnessed a profound level of disrespect to people. She laughed at an old man.

I had a medical emergency and needed a tooth extracted. I'm a disabled senior citizen, Medicare and…read moreAetna PPO Freedom plan. I was told by a woman on his staff that the DO NOT ACCEPT ANY Medicare patients. I was also told that he DOES NOT PERFORM root canals. Only extraction. An oral surgeon with many accolades, decades of experience and very impressive academic credentials who doesn't do root canals. Then I read his profile further and learned he also specializes in cosmetic breast augmentation surgery. More expensive for sure. Enough said. Very disappointed because I've enlisted his services before and was very impressed. That's the reason I called them first.

I'm so happy with my results by Dr.McLain. I had Under Eye Blepharoplasty & Cheek Implants. He…read moretruly is a surgical artist.