Last year (2021) I went to this center to be treated for posterior capsule opacification or…read moreclouding over the eye after cataract Surgery. The procedure took less than one minute but I was forced to pay a copay for "Outpatient Surgery" of $245 since this is a "surgery center"!. Typically, people with cataracts are elderly. Shame on this institute for charging nearly 10 times more than they should! I am disgusted with this center and I suggest you explore more options before going here, Today (Jan 2022) I went to another Ophthalmologist and had my other eye done in his center and it cost me a $25 copay. The center is Vision America and I met with Dr. Mulrooney who was simply wonderful. He has the best bedside manner I have ever experienced. I recommend him and this practice fully.

Do not go here. I was told I had cataract and I was having issues seeing so I made a second opinion…read moreappointment. I was yelled at for a good 5 minutes and he told me I would never be happy with my vision and to go back to my eye doctor. THAT IS WHY I CAME TO YOU. I was trying not to cry because I was just dumfounded. I should have just walked out. S

Good Doctor -- Incompetent Billing Department and Overcharged. I had previously gotten great…read morehealth care from Dr. Michael Salter for my Glaucoma, but am extremely disappointed in two things - I had my basic 6-month checkup July of 2025 that I paid my normal $30 Copay, however I just found out via a text message that they charged so much for my normal checkup, that they wanted an addition $65 above my Medicare payment. To make matters worse, the message indicated that my account, which they had never billed, would be sent to collections if it wasn't promptly paid. When I called up to enquire, the billing department was not apologetic about the extra amount, just said they were having billing issues and didn't apologize for sending out threatening notices for billings they never made.

Dr Michell caught uveal melanoma in my eye at a cataract consult that had been misdiagnosed as a…read morecataract by an optometrist two months earlier. He made sure I was seen by a retinal surgeon and cancer eye specialist four days later. He is experienced, thorough, kind and caring. He later did cataract removal surgery in both my eyes to great success.

Hubs has gone to this eye clinic for the past year. He had eye surgery for his ICE condition and…read moresurgery was successful. His follow up visits have been on time with minimal wait times. The staff at the front desk and the eye technicians are very nice and helpful. He is happy with the care provided and recommends this eye center.

Excellent care, flexibly in accommodating emerging problems, and the nicest people…read more Dr. Persaud is very nice to deal with, and makes sure that he takes time to explain everything throughly. We can't imagine better care.

I was literally a thousand miles from home and experienced a drastic visual change in the left eye…read more I called The Eye Center in the same building as Retinal Specialists of North Alabama and was seen the same day. The Eye Center immediately sent me upstairs to the Retina Specialists. Dr. Persaud and all the employees were wonderful. As you can imagine I was very stressed by this unexpected illness which turned out to be a retinal tear. Dr. Persaud reassured me and did a laser procedure immediately. I cannot say enough about the professionalism and kindness of Retina Specialists of North Alabama. CGM

Dr Lee has been a good opthamologist for us for almost 4-5 years. With the turmoil going on in our…read morecountry at this time, I have been very worried about people treating other people as nothing. I scheduled my appointment for next year with the lady at the appointment desk like I do all the time with no problems. A few days back, i just received a simple text saying my appointment was canceled for 2027. No explanations given, just a cold not canceling me. For a 70 plus year old patient this is just a lack of respect. I guess I can take my business some other place.

We waited for over 2 hours to be seen for an appointment!! If they knew that they were that far…read morebehind then why weren't we told that when we checked in?!!! We didn't get paperwork to fill out for at least 45 minute and then my daughter held onto it not knowing that we were supposed to turn it in (we weren't told anything) and the lady at the front said that was the reason that we were behind. Unacceptable!!! Will not return!

They are farming out their appointment scheduling to another country. The first person was so hard…read moreto understand I just had to hang up on because he couldn't comprehend the spelling of the last name or the date of birth. I called back and got a different person who was a little easier to understand, but it took way too long to make an appointment and the appointment time I chose could not be confirmed so she had to call the local office which put her on hold I was kept on hold and ended up having to change the appointment time. Too over 20 minutes on the second attempt, to schedule an appointment for an established patient. Absolutely frustrating.

Unfortunately, from start to finish, the visit was extremely disappointing and did not meet the…read morestandard of care or professionalism I was expecting, particularly given how highly your practice had been recommended. Upon arrival, my first impression was concerning. While waiting, another patient left the office stating they had been waiting over three hours and that this was "the norm" every time they visited. Regrettably, my own appointment ultimately took approximately two hours, which appears to confirm that long wait times are a systemic issue. During my initial screening, I informed the technician that I cannot be dilated due to a medical condition. I also explained that my medical insurance has covered retinal imaging for the past three years at my previous eye care center as an alternative. I was told this would need to be checked. I was then sent back to the waiting room and, roughly 20 minutes later, brought to the imaging area. At that time, I was told there was no clear answer regarding coverage, but that the photos would be done anyway. During this interaction, Dr. Cash came in, examined my eyes, and instructed the technician to proceed with the photos. At no point during any of these conversations was I informed that I would be financially responsible for the imaging, nor was I asked for consent to proceed knowing there would be an out-of-pocket charge. Based on my prior experience and the information provided, I reasonably assumed the photos would be covered by my medical insurance as they had been in previous years. After completing my exam,which I would like to note was handled very thoroughly and professionally by Dr. Boyd,I was taken to the lobby to select glasses and check out. It was at this point that I was informed I would be charged for the imaging. When I questioned this, I spoke with the manager, Benja. Unfortunately, her response was rude, dismissive, and unwilling to explore any resolution or attempt to work with me regarding the charge, despite the lack of disclosure beforehand and the fact that the photos were ok'ed by Dr. Cash. Benja's attitude and refusal to assist were extremely disappointing and left me feeling disrespected as a patient. This interaction ultimately overshadowed the positive experiences I had with Jasmyn and Dr. Boyd, both of whom were friendly, accommodating, and thorough. This was my family's first visit to your practice, and due to this experience, we will not be returning. I have also shared this incident with family and friends who currently use or were considering your center, and they have expressed similar concerns about trust and transparency as a result. This outcome is unfortunate, especially given the strong recommendations I had received prior to scheduling my appointment. I believe patients should be clearly informed of any charges before services are performed, particularly when alternatives are discussed and prior coverage history is communicated. I hope this feedback is taken seriously and used to improve patient communication, billing transparency, and management interactions moving forward