Only giving 2 stars because Alex and Ernie were very kind and helpful BUT my overall buying…read moreexperience with Mattress firm has been a 0 star. Originally purchased a mattress online from this location on 5/14 for a Sleepys mattress. Original delivery date was 5/18-5/20. I sold my mattress 5/17 in assumption my new one would be delivered. It was not. I called MULTIPLE times and no one could give me an update until around the 23 or 24th when it was realized they sold me an out of stock mattress. I had to go back in and get a new mattress. Of course it was way more expensive. The delivery on this one ended up being delayed because they didn't call me to reschedule as they said they would. I've been sleeping on the ground for 2+ weeks because I have my fiancé who is a combat wounded vet the couch. They've done nothing to rectify any of their mishaps and it's really gross business practice

I gave them 4 stars because I didn't buy a mattress yet and I'm not reviewing any product. The…read morecustomer service was great. I was immediately greeted. Dawn was very friendly and knowledgeable about the mattresses and other items they had. She asked me all about how I slept and what I was looking for in a good nights sleep. They had a large variety of mattresses out and invited me to try any of them out. I will probably wait for President's Day holiday to make a purchase, but she asked for my phone number and email to notify about any future sale. Nice people, nice, clean store, good prices, and good service.

Can you drive past a strip mall in these parts that doesn't have a mattress store and/or nail…read moresalon? Uhhhh no. And I'm more of a Sears scratch and dent when it comes to appliances and mattress sets, having bought my last mattress set at HH Gregg before it shuttered and that was over 16 years ago. To me the process is simple - you pick a firmness, lay on it and pick the one that's most comfy to you. Not difficult at all! Prior to that I'd bought used trundle beds with a mattress on yes, get this, the classifieds in the HSV Times newspaper. So it's been a while since I went shopping for mattress sets. The staff at Mom's memory care recommended we downsize Momma from a queen bed to a full bed as we moved her to her new, smaller apartment. Always rightly concerned for falls they wanted to give her as much walking room as she needed on her newly freshened up apt! Enter BE - where brother has faithfully purchased mattress sets for the past decade. The showroom was stocked with plenty of mattress sets at various price points with various features and sizes. The salesman (didn't get his name) was so knowledgeable and kind and really helped us downselect based on mom's sleeping patterns and her physical size. I tried out the various options using the paper coverings you see at Doctor's offices while sister and brother worked on pricing. We finally all agreed on one and they offer sheets and mattress. Pads and sheet and mattress protectors too. Sort of a one stop shop except no comforters or headboards. (We went next door to shop for those are Goodwill.) The extra helpful bearded salesman offered brother a substantial loyalty discount and off brother went to retrieve the bed set from their warehouse which I think is maybe on Pratt Avenue. We were on our way to move mom into her new apartment as time was awasting! Who knew bedding technology has advanced so much in 16 years with anti allergen this and that and cooling technologies and whatnot! The salesman walked us through the pros and cons of each and we were able to select the pads and protectors that would fit the bill for sweet momma and in her color palette (teal) and the micro sheets were really soft y'all! We met up at Grandview Gardens and during moving stuff realized (d'uh) momma already had a full sized bed and mattress set and didn't need a new one/downsized one after all! She had a full size bed with a queen headboard-becauase she is a queen! Long story long BE accepted the returned mattress set the same day without issue as far as I know and really impressed me with their knowledge and on hand stock and willingness to provide the best customer service possible. Even though I was hopeful to get Mom's cast off queen mattress (which clearly didn't happen) the shopping experience here was so pleasant I'll probably join my brother on being a regular BE shopper in the future and my back will thank me for it!

The seller there, Mark, gave me an excellent experience. He was funny and friendly and was always…read moresmiling! He found the perfect mattress that fit my needs and was very communicative. My mattress arrived on time and Mark reached out to me several times to see my bed frame had arrived. The store held my mattress for two months before they delivered it the same day as my bed frame that finally arrived. The delivery guys were super polite and nice during my experience. Above and beyond performance from everyone. 10/10 service.

I bought my first set of "big girl furniture" here and it was a great experience. The salesman was…read morereally nice and helpful. He really listened to what I wanted and was able to take me straight to the type of things I described. They offer delivery (which we did not use because I was moving hours away), but they still loaded everything up on the uhaul truck for us. They had excellent prices and great quality products.

Went in on a Sunday. Only one salesman was working (she was great) and some movers. More staffing…read moreneeds to be there because at one point I looked around and only saw customers lol. They do not do returns/refunds FYI. All purchases final unless you got the wrong item. You can find some really good deals there and I'm satisfied with my purchases. But do they not have a phone number? Or hours posted online? I've looked on the invoice multiple times and there is nothing. I'd highly recommend they get their online presence up asap.

Bought a queen size box spring and they delivered it the next morning. They can works with your…read moreschedule to deliver your item. And I think the owner himself who deliver it to our house, he came on time.

So the other day I went into this store. Looking at mattresses. Found what I wanted. But of course…read morehad to get the wife on board. So today I brought my wife up to the store. Dropped her off while I went to drop our son off at work. So I returned back to the store as it was ready to close. Mr. Redd went out of his way to help us just to look at the mattress. So we decided that we wanted the mattress. Plus some twin bed for our kids. Mr. Redd walked us though the process and gave us ONE heck of a deal that we couldn't back out of. Even though we weren't planning on. You know shave a little here and there kind of thing. Heck this Mr. Redd went out of his way to deliver to our house the same day. Well past the time he closed. He was so considerate with our needs and match them. He was respectful the whole time. I recommend going to this place to get your mattresses. I will tell all my friends. Thank you Mr.Redd. thank you from the Abbott Family.

Best prices around. Great customers service as well. Lots of mattresses to pick from and no…read morepressure sales. We got the mattress delivered the same day as well.

Incredibly nice let us try laying on the matress and was honest about the prices and what other…read moreplaces would have better deals

Robert at Mattress Firm Tullahoma was fantastic at helping us purchase our new mattress-- and then…read moreafter that purchase, we changed our minds and he helped us work up a different mattress sale-- we changed our minds again, and he helped us keep said previous mattress-- and then we decided we couldn't use it and he helped us get it picked up with a very quick full refund! Wow-- Thanks, Robert! You were so helpful, prompt and kind in your service to us through this experience! Great place to shop. We have bought mattresses through Mattress Firm before with great results and customer service. The mattresses we've kept have been just what we wanted. We're very happy with Robert and Mattress Firm Tullahoma!

We were needing a new box spring after we had purchased a mattress. My husband went by on Friday…read moreand they said there was a shipment coming in on Monday by 10. We came at 10 and they weren't even open. Manager had overslept and no box spring with their delivery. Uhoh

A family owned business with good quality furniture and the best service! We had shopped around a…read morefew other furniture stores, but we were able to find better prices for great furniture at BoxDrop in Decatur! They delivered and set up our furniture at our house the next day after buying it. Super nice people! 10/10 recommend!

Her and her husband was a great help in helping me find my mattress and fast service too !!! They…read morealso helped a friend of mine get him one too .

Jeff is very knowledgeable. He helped me with my mattress selection! I had a hard time deciding,…read morebut Jeff did not rush me! Thanks Jeff!

Horrible service!! If you want someone to specially order the wrong mattress for you then kick you…read moreout of the store for being a liar!! Rude I will never return such a hassle!!

Awesome customer service and deals!!! Amazing deal with adjustable bases. Ask for Bobby or call him…read moreat 423 598 0320. Super patient and you get exactly what you want. Get comfortable today.

Great experience. Walked away with exactly what we wanted and all employees were super helpful!read more