Only giving 2 stars because Alex and Ernie were very kind and helpful BUT my overall buying…read moreexperience with Mattress firm has been a 0 star. Originally purchased a mattress online from this location on 5/14 for a Sleepys mattress. Original delivery date was 5/18-5/20. I sold my mattress 5/17 in assumption my new one would be delivered. It was not. I called MULTIPLE times and no one could give me an update until around the 23 or 24th when it was realized they sold me an out of stock mattress. I had to go back in and get a new mattress. Of course it was way more expensive. The delivery on this one ended up being delayed because they didn't call me to reschedule as they said they would. I've been sleeping on the ground for 2+ weeks because I have my fiancé who is a combat wounded vet the couch. They've done nothing to rectify any of their mishaps and it's really gross business practice

I gave them 4 stars because I didn't buy a mattress yet and I'm not reviewing any product. The…read morecustomer service was great. I was immediately greeted. Dawn was very friendly and knowledgeable about the mattresses and other items they had. She asked me all about how I slept and what I was looking for in a good nights sleep. They had a large variety of mattresses out and invited me to try any of them out. I will probably wait for President's Day holiday to make a purchase, but she asked for my phone number and email to notify about any future sale. Nice people, nice, clean store, good prices, and good service.

Jerry Davis was an absolute please to work with. We are so excited to sleep in our new Mattress!read more

Jeri was a great help, he sorted us a box spring and we were on our way! Great serviceread more

I stopped in here with my parents to peruse all the boujee mattresses all the while thinking I'd…read morenever be able to afford anything of such luxury. That's when I met Chris. Chris was an excellent salesman. Courteous, kind, patient, and very knowledgeable. He was not pushy in regards to me making a purchase that day nor did he try to steer me towards one of the more expensive mattresses. He really listened to me and my concerns/wishlist for what I wanted in a mattress. I left without making a purchase, but returned the next day with my fiancé. After asking questions about how each of us sleep and identifying potential barriers to achieving a good night's sleep in our current mattress/bed frame, Chris was able to help us find our PERFECT match. We not only purchased a new mattress, but also two new pillows. I cannot speak highly enough of Chris and his willingness to listen and help us. Neither my fiancé or myself had ever purchased a mattress for ourselves and had ZERO idea of what we wanted. Chris is extremely knowledgeable in his field and it shows. His recommendations were spot on. My fiancé and I have both slept better on the pillows he suggested. We have not picked up our mattress yet, as it is on layaway, but we are anxiously counting down the days until we get to bring it home.

Great customer service. Our sales rep was very accommodating and gave us the perfect deal. We…read morebought a king sized temperpedic with cool breeze technology.

I bought my first set of "big girl furniture" here and it was a great experience. The salesman was…read morereally nice and helpful. He really listened to what I wanted and was able to take me straight to the type of things I described. They offer delivery (which we did not use because I was moving hours away), but they still loaded everything up on the uhaul truck for us. They had excellent prices and great quality products.

Went in on a Sunday. Only one salesman was working (she was great) and some movers. More staffing…read moreneeds to be there because at one point I looked around and only saw customers lol. They do not do returns/refunds FYI. All purchases final unless you got the wrong item. You can find some really good deals there and I'm satisfied with my purchases. But do they not have a phone number? Or hours posted online? I've looked on the invoice multiple times and there is nothing. I'd highly recommend they get their online presence up asap.

I had a very frustrating experience at Huntsville Furniture Outlet that I feel needs to be shared…read more I recently went shopping and found a nice black corduroy sofa and love seat, which I took home that same day. However, the matching chair wasn't in stock, so they ordered it for me. After waiting a week and a half for the chair to arrive, I finally picked it up, unwrapped it, and to my surprise, it had a completely different pattern! I immediately called the store and sent them pictures. The retailer who assisted me claimed the chair just had a smaller pattern. To clear things up, I went online and found the exact same pattern that matched my sofa and love seat and shared that with them. Instead of resolving the issue, they informed me that all sales are final once the item leaves the store. How was I expected to see that it didn't match until I got it home? They even claimed they called the owner, who reiterated the sales policy. However, they offered to allow me to exchange the chair if I paid a 25% restocking fee. So, for a chair I originally purchased for $399, I'd have to pay $100 just to return it and then buy the correct one for $699. How does that make sense? It's clear to me that this is poor customer service. I had every intention of doing more business with them, but after this experience, I will NEVER step foot in Huntsville Furniture Outlet again. Very disappointing!

From the owner: Visit Huntsville Furniture Outlet, Furniture Store in Huntsville AL, to shop quality furniture at…read moreuntouchable values. Browse the showroom for affordable bedroom sets, living room sets, Sofa Sectionals, Leather Furniture, dining room collections, sofas, mattresses, recliners, Outdoor Furniture, Rugs and more. Stylish home accents and accessories bring this inspiring location to life. Friendly sales associates are available to provide expert advice so you can make your decision with confidence Get the best prices on mattresses and furniture for every style, from contemporary Furniture, classic Furniture, modern Furniture and glam Furniture. We Carry Major Brands Like Ashley Furniture, Ashley Sleep, Benchcraft, Catnapper Furniture, Mattress be

La Teisha was AMAZING from the moment we walked in the door. We found a close out table in Facebook…read moreand bought it that day. We appreciate the honesty, quick help, and positive attitude!

I came to the store at tge Huntsville location and Wayne Smith was so pleasant, kind and…read morepatient..impeccable service..I recommend this store for quality furniture

Can you drive past a strip mall in these parts that doesn't have a mattress store and/or nail…read moresalon? Uhhhh no. And I'm more of a Sears scratch and dent when it comes to appliances and mattress sets, having bought my last mattress set at HH Gregg before it shuttered and that was over 16 years ago. To me the process is simple - you pick a firmness, lay on it and pick the one that's most comfy to you. Not difficult at all! Prior to that I'd bought used trundle beds with a mattress on yes, get this, the classifieds in the HSV Times newspaper. So it's been a while since I went shopping for mattress sets. The staff at Mom's memory care recommended we downsize Momma from a queen bed to a full bed as we moved her to her new, smaller apartment. Always rightly concerned for falls they wanted to give her as much walking room as she needed on her newly freshened up apt! Enter BE - where brother has faithfully purchased mattress sets for the past decade. The showroom was stocked with plenty of mattress sets at various price points with various features and sizes. The salesman (didn't get his name) was so knowledgeable and kind and really helped us downselect based on mom's sleeping patterns and her physical size. I tried out the various options using the paper coverings you see at Doctor's offices while sister and brother worked on pricing. We finally all agreed on one and they offer sheets and mattress. Pads and sheet and mattress protectors too. Sort of a one stop shop except no comforters or headboards. (We went next door to shop for those are Goodwill.) The extra helpful bearded salesman offered brother a substantial loyalty discount and off brother went to retrieve the bed set from their warehouse which I think is maybe on Pratt Avenue. We were on our way to move mom into her new apartment as time was awasting! Who knew bedding technology has advanced so much in 16 years with anti allergen this and that and cooling technologies and whatnot! The salesman walked us through the pros and cons of each and we were able to select the pads and protectors that would fit the bill for sweet momma and in her color palette (teal) and the micro sheets were really soft y'all! We met up at Grandview Gardens and during moving stuff realized (d'uh) momma already had a full sized bed and mattress set and didn't need a new one/downsized one after all! She had a full size bed with a queen headboard-becauase she is a queen! Long story long BE accepted the returned mattress set the same day without issue as far as I know and really impressed me with their knowledge and on hand stock and willingness to provide the best customer service possible. Even though I was hopeful to get Mom's cast off queen mattress (which clearly didn't happen) the shopping experience here was so pleasant I'll probably join my brother on being a regular BE shopper in the future and my back will thank me for it!

The seller there, Mark, gave me an excellent experience. He was funny and friendly and was always…read moresmiling! He found the perfect mattress that fit my needs and was very communicative. My mattress arrived on time and Mark reached out to me several times to see my bed frame had arrived. The store held my mattress for two months before they delivered it the same day as my bed frame that finally arrived. The delivery guys were super polite and nice during my experience. Above and beyond performance from everyone. 10/10 service.

We were looking for a mattress & the sales people were talking privately & one was on his cell…read morephone when we're entered. We told them we were used to a specific type of mattress & the sales person just made foam mattress suggestions & didn't seem to have any knowledge about the products. This was a stark difference from Mattress Firm on University. The ONE benefit of buying from this company is that if you're not satisfied, you can return it & get store credit for anything in the store.

I want to thank Desiree at Denver Mattress for being so helpful with a problem I had today with…read moremy bed. She is a delightful ,intelligent woman that solves problems for her customers.

More on the expensive side. Not a lot of choices in stock. Nice salespeople who were helpful.read more

We paid $2100 for a sectional five years ago that has worn spots and looks horrible. We both work…read morefull time so it's not like the couch is even utilized full time. I was told the material was as durable as leather. This was the most expensive couch we've purchased so we expected it to last at least ten years. I contacted them and was told that my purchased warranty had just expired so we're out of luck. I wouldn't buy a dog bed from them now.