We stopped by to look at twin bed headboards, frames and mattresses. I checked Yelp and this store…read morehad rave reviews. The business was a little busy on a Thursday at 12:00. We walked around the showroom for 20 minutes waiting on a salesperson to free up. Their selection of twin headboards was one. We needed a bed quickly for my MIL so we agreed to buy the one headboard and frame. We had to order a twin mattress and were assured it would be in on Monday for a Wednesday delivery. Tuesday I ask hubs to call the store to ensure they have the complete bed and are on track to deliver the bed on Wednesday. The representative tells him the mattress did not come in Monday. We emphasize we need the mattress and are given a loaner. If our mattress comes in Wednesday morning, it will be delivered is what we are told. Wednesday morning the headboard, frame and box spring are delivered along with loaner twin mattress. We are called and told that the mattress we ordered will be delivered Thursday. I go to the assisted living place to meet the delivery team and as they put the mattress on the floor I realize it's the wrong size. The guys called the store and were told they had the wrong mattress and to return to pick up the correct mattress. They wanted to remove the loaner mattress. I told them their chances had run out and I was keeping it until the purchased mattress was delivered. MIL would be on the floor if I didn't keep the loaner. Thirty minutes later hubs received a text that the purchased mattress was not part of the delivery from Chattanooga. I will update this review when we receive the purchased mattress.

Love it here! Saleswomen was amazing. The best customer service, and easy process for customers!…read moreAfter having a bad furniture experience at Rooms to Go it was determined that I would purchase with University village! I love my couch and a set of beads I purchased for decoration! Amazing delivery and pleasant guys! They set up everything beautifully! I couldn't be happier! Oh did I mention my couch was scotch guarded?!! Yessss! It has been holding up great considering my 13 year old and dog! Thank u university village! Well done!!!

We bought our whole bedroom set from this place when we moved back to the states in October 2023…read moreand to this day it is still top quality! Definitely recommend buying from this place if you're looking for some good quality furniture that's going to last a while.

Horrible experience with this store. Staff and manager have not been truthful in their…read morecommunication. I have a loveseat with dual power recliners. This love seat was purchased as part of a set on 8-10-24. Problem with motor was reported In mid July of this and as of this date has not been resolved. Excuses given by the store manager that they are waiting on the manufacturer of Basset Furniture to send the part. I have requested to return the loveseat under the warranty but was told today that it was too late. It wouldn't be too late if Alabama Furniture Market (Dog Town Furniture) - Huntsville had not dropped the ball on this issue. I have spent thousands of dollars in their store but will never spend another dime there. Poor communication, poor service and very poor management. They talk a good talk but when it gets down to the nitty gritty they no clue . A. Fleming

I bought my first set of "big girl furniture" here and it was a great experience. The salesman was…read morereally nice and helpful. He really listened to what I wanted and was able to take me straight to the type of things I described. They offer delivery (which we did not use because I was moving hours away), but they still loaded everything up on the uhaul truck for us. They had excellent prices and great quality products.

Went in on a Sunday. Only one salesman was working (she was great) and some movers. More staffing…read moreneeds to be there because at one point I looked around and only saw customers lol. They do not do returns/refunds FYI. All purchases final unless you got the wrong item. You can find some really good deals there and I'm satisfied with my purchases. But do they not have a phone number? Or hours posted online? I've looked on the invoice multiple times and there is nothing. I'd highly recommend they get their online presence up asap.

Beautiful Furnishings at great pricing. Customer service is very good! Great selection! You…read morewill not be disappointed!

Great place, wonderful staff, very competitive pricing. Beat the crap out of every furniture store…read morewe went to in Huntsville/Madison. The product being displayed was actually in stock (May 2021). We will be back.

Was shopping for a recliner. We came in the hour before closing on a Saturday, October 25th…read more Greeted by Kirsten upon entry, she gave us some info, checked in with us from time to time, and let us shop. Very friendly. We bought a chair and it was fairly priced. Prices looked fair and in line with the other furniture stores we visited on this day. Waiting on the chair to be delivered. I opted for porch drop-off for $65. I could pick it up for free which I like.

God Awful Customer Service. I've requested replacement parts for my bed set and keep being given…read moreseveral month long "order delays" in between TDYs and NEVER receive a single reply or part after being left on hold for over an hour. It's been a year and numerous calls and I still have yet to receive anything. You're better off buying furniture from Temu if you want something worth a damn, maybe they'd actually get back to you in a timely manner if at all. Fire the furniture staff and get someone in the store that can actually do something. Similar to a job rather than sit on a couch all day. Thanks for nothing! :)

I like Sutton's Furniture! The showroom is huge, with a large variety in terms of styles! We bought…read morea china cabinet there years ago and it's held up beautifully. The folks who own and run this store are super friendly and there is no pressure to buy. Everything seemed to be good quality as reflected in our china cabinet.

My husband and I went there yesterday. It was 90 degrees outside and they did not have any A/C on…read morein the store. They. are $500.00 higher on a desk than other furniture stores in the area. We looked at a bookshelf that was supposed to be real wood but the wood was so thin my husband could have stuck his finger through it. Unless you want to pay outrageous prices for cheap furniture, stay away from this store.

Recently after having total knee replacement surgery I realized it is time for a new chair. My old…read morechair wasn't comfortable. Hubs and I went to Lily Flagg Furniture to see what they had. The store had quite a few rocker recliner chairs. I spent time trying out several before picking one. The owner is very nice and accommodating. She set my delivery up for a minimal fee and the delivery was made on time as promised. This store is open Thursday thru Saturday. They sell excellent made furniture and much of it is made here in the USA. They have a loyal fan base, do not advertise and the prices on the furniture are about as low as they are going to be. There is no wheeling or dealing to get 10-15% off the listed price as the owner sets the lowest price to begin with. Due to COVID, there are signs thru the store about furniture not being able to be returned. You can't miss the signs. Pre-COVID the signs weren't up. If you are looking for great quality furniture, please stop by and give this mom and pop business a look see. As long as you are sure of your purchase, you will be happy with your furniture.

Fantastic selection of furniture and great customer service. They worked diligently to make sure we…read morewere taken care of and really care about their customers. We purchased a new dining set, took it home the same day and are very happy with everything.

Oh My Goodness!!!! This place is SPECTACULAR!!!!!…read moreIt is like the Porsche of furniture!!! These pieces are so luxurious. I would never describe a couch being like butter but I would here. You know how butter melts in your mouth....? Your body melts into this furniture. I love that you can customize the fabric and color. Now, this place is very expensive. You need to be rich to come in here. Let's just say, some sets will cost you 5 figures. But, I'm sure it's very well worth it. If you have money, this is your place. Outstanding customer service too. Aylin helped me and I just thought she was absolutely terrific. What a great time. I really enjoyed my time in this store.

Great sales people but delivery times for orders are crazy long. Told me my order could be up to…read moresix months but it's been 8 and still no delivery date, so very frustrating!

I purchased 2 barstools online. I put one together but none of the final screws fit (screw "B" goes…read moreinto "I" and "J"). I contact customer service via email and include a video showing that the screws don't fit. Their solution, keep the stools as is and go to a hardware store to find the correct hardware!! Oh, and a 20% discount on my next purchase. That is absolutely insane. Why isn't the correct hardware included?!?! What kind of place is this. How on earth am I to know what the correct hardware is. Why are you providing products with the wrong hardware!! I want a full refund. You can keep the discount. I will never shop here again. ****UPDATE***** 07/12/2025 I spoke with customer service and scheduled a pick up to return my items, for today 07/12/25 between 10 am - 2 pm, the person arrives to pick up the items but calls about an hour later stating the store refused my return. I call the store and had the displeasure of speaking with one of the most unprofessional beings I have ever encountered. She tells me she has no idea who that person was who came TO MY HOME to pick up the merchandise but had him return TO MY HOME to bring it back. She refused to allow me to speak to anyone else, told me to call customer service and hung up on me. I am irate!!

Selection, Selection wonderful Service ok, value is about…read morenormal. I would definitely recommend this store.