Disappointing experience.
Service started off well. I booked…read morea 2-hour "Iyashi Signature Full Body Massage" online. Upon arrival, I was greeted and seated in the waiting area with my feet in a tub of warm water--plain water, no scents or additives. I didn't think much of it.
I was given a sheet to mark my preferences: pressure level, areas to focus on, and what I did not want. I selected medium pressure, clearly marked NO stretching, and indicated focus areas on the body diagram: neck and shoulders, low back, quads, calves, and feet. I also chose the stress-relief aroma, though I never smelled any aroma during the service.
Once called in, I used the restroom and was guided to a private room. The first therapist, a woman, was wonderful--attentive, good pressure, and responsive when I asked for adjustments. She started with a massage over the sheet and then added oil for my back. The first half of the service was genuinely great.
Then, midway through, I heard the door open and quiet rustling. No one said anything, and I immediately felt a different pair of hands. A moment later, a male voice spoke, which surprised me because no one informed me of a therapist switch. I don't mind male therapists, but a heads-up is the bare minimum.
Despite me clearly marking NO stretching, he grabbed my arms and pulled them backward while I was face down. I said "ow, please put me down." He continued stretching me in a way that felt rough and careless. When he lifted my arms, my bare chest also lifted, and he was positioned directly in front of me, which made me feel extremely exposed. When he finally put me down, I decided to just let the moment slide instead of escalating it.
The rest of his portion felt rushed and inattentive--he barely addressed the areas I marked (especially neck and shoulders), mostly rustling through my hair. The foot massage was okay, but he dropped my legs down abruptly afterward. He also broke my hair clip, threw it away without asking, and didn't apologize.
When I checked out, I told the front desk girl I was unsatisfied. She told me I should have spoken up during the service--except there was clearly a language barrier, and the situation made it hard to advocate for myself in the moment. I also mentioned the broken hair clip, and for that, she offered a 5% discount.
Can't say I'd return. The first lady was great, though I didn't catch her name. Unfortunately, the bald male therapist completely ruined what started as a promising experience.
