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    T J Maxx

    4.5 (2 reviews)

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    2 years ago

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    Port Richey Furniture & Mattress Outlet

    Port Richey Furniture & Mattress Outlet

    (6 reviews)

    Richard and brayan fast, efficient, next day delivery, awesome. Recommend this companyread more

    The buying process in the showroom started off great. The gentleman who helped us was welcoming,…read morepatient, and made picking out our new couch an easy experience. Unfortunately, everything after the purchase was the complete opposite. About a week later, I received a call offering to schedule delivery -- even though I hadn't purchased delivery. I was told the earliest they could bring it was the next day, and I agreed. I stayed home all day waiting. They said I would receive a call or text 30 minutes before arrival, but I never got one. I reached out to the same number that had texted me about delivery, and at first I was told I wasn't on the truck at all. After I explained that I had spoken to someone the day before who scheduled me for that day, the person suddenly changed their answer and said I was on the truck after all. Then I received a call from a woman named Amanda, who claimed to be the office manager. Her attitude was unprofessional from the start. When I asked to speak with someone else or contact the owner, she refused to provide a phone number, email, or any way to reach him -- making it seem "secretive" and that there was no way for me to leave a message. I found that extremely concerning for any business. Instead of helping resolve the confusion created by their own staff, Amanda became increasingly rude and told me I would have to pay the delivery fee or pick it up myself. I had no issue picking it up originally, but I accepted delivery only because they offered it to me multiple times -- by phone, voicemail, and text. I was simply trying to follow the arrangements they themselves made. After hanging up, I called the other store location to speak with Jason. I initially spoke with a front desk employee, but in the middle of the conversation, the call was switched back to Amanda without warning, as if they were trying to be sneaky. She raised her voice and insisted it was "her phone," even though I had called the store line directly. The entire experience felt disorganized, unprofessional, and frankly dishonest. The only positive part of this purchase was the salesperson in the showroom. Because of the behavior and attitude of the office staff -- especially Amanda -- I would not recommend this business and will not be returning. I hope the couch itself holds up better than the customer service did. The owner Jason should probably be more involved. Still no call back.

    Kohl's

    Kohl's

    (22 reviews)

    $$

    horrible service and mean staff. They will leave you waiting on purpose just to leave you waiting…read moreand are rude and unhelpful. i visited this store today as my first visit ever to a Kohl's and am still shocked by the behavior of the staff. I went really only for an amazon return drop off as i was in the area and stood in line for what totaled about 20 minutes, most of which was spent as the next person in line with literally no one in front of me or being helped at the desk but with 6 associates standing behind the desk all except for one completely ignoring me and the accumulating people behind me in line which ended up being about 15 people at the end. It's just my interpretation but seemed like these women were all ignoring me deliberately except for one nice lady who was clearly busy and acknowledged me twice to apologize and even asked her manager to help me but the manager decided not to i guess as she just looked at me and said/did nothing. I finally spoke up and said, I'm sorry but will there be someone available to help me? SIX of these women all then Yelled at me, all in unison as if I'm was crazy to even say anything. They Yelled at me. So i yelled back and told them they don't need to all yell at me as I'm just asking for help. Then a random guy behind me took it upon himself to jump on this opportunity to berate me and call me names including the C word as though I'm somehow being difficult by asking for service. His girlfriend tried to stop him and he was being threatening. I will never shop at this store again as it's clearly not even safe.

    I went to return some items to Amazon. The customer service was terrible. They were more…read moreinterested in boxing up and putting boxes in bins, Then they were In helping the line of people. When I finally got up there, the girl was rude. I never want to have an experience like this again. I do not recommend them!!!

    T J Maxx - deptstores - Updated May 2026

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