This was my first time in a Skechers...and also my LAST time in a Skechers. Sometimes, an experience is SO BAD, you just never ever want to give that company any of your money or time. There were three employees and only one of them seemed to be doing anything at all. The others were doing laps around the store without talking to any customers. I noticed an elderly lady who really needed some help just walk out
After trying on many different shoes for an hour, I settled on an expensive pair of sandals. When I went to pay for them, an employee let me know they had a buy-one-get-half off.....so I went to search for a second pair of shoes. He insisted I leave the sandals I picked out up front so I didn't have to carry them.
When I went back to pay, he tried to charge me for the box of shoes at the counter...which were not mine. If not for the female employee who was paying attention, the cashier would have sold me another persons shoes! The sandals I selected were gone (prolly sold to another customer by accident!). After 90 minutes of no service by any of the employees....my time was utterly wasted. While the sandals were nice, they were not worth this frustration.
I will never, ever, ever go back to ANY skechers. This experience is a really great example of why brick and mortar stores are failing. Its not the economy....its the subpar service that alienates customers. read more