This review is of the shoe repair services offered.
Stay away. If you value your shoes, or time, stay away from this repair place. I dropped my boots and strap work sandals off on October 30 for heal repair. The gentleman checked them in, gave me a ticket and said that the latest they will be done was on November 4, and they would call me.
November 4 comes and go, no phone call.
I'm local, so I stop in on Friday November, 8 to check. The guy couldn't find them. After 30 min of him searching, and me about to blow up, I show him a picture of them (thank god I took a before picture) and 5 minutes later he finds them. THEY HADN'T EVEN BEEN TOUCHED.
Gentleman now assures me they will be done that day and I can pick them up on Saturday the 5th...don't worry he says... we will call you.
Guess what? No phone call.
I go in today during my lunch break, it's now November 13 to get my shoes back, whether they were fixed or not. The front desk person couldn't help me, the other gentleman who works behind the scenes couldn't help me, and they both insisted I wait on the one person who could. He was helping another lady at the moment fit shoes, which is fine, but with 3 people in the shop, SOMEONE GIVE ME MY SHOES!
I didn't have time to wait, (this guy moves very slow... not to knock him, because I'm sure at his age I'll be slow too, but be prepared) so I left my number and said I wanted my shoes today, fixed or not fixed.
They FINALLY called me about 30 minutes after I left saying they were done. I go to get my shoes, they are at the counter ... they charge me $28.00, I look at my shoes... disaster. I told them that specifically on my boots I wanted to heal to be replaced, the whole thing. We had a conversation about it. The bottom rubber part was replaced, and the heal was PAINTED. THE PAINT WAS STILL WET and got all over my hands. As I told the person who checked me out, she said if you aren't happy let go get "him" to talk to you about it.
If you want your shoes spray painted, and terribly done then come here! I could had done a better job myself, cheaper, with shoe repair stuff I found on Amazon'
SincI didn't have another 30 minutes to talk to the guy (who I don't know his name since no one told me) told her to simply pass the message and this isn't the way to do business.
I just wanted my darn shoes back so I could take them to a place that had better service, better organization and valued your time.
I will NEVER be back, and anyone I talk to I will be sure to NEVER recommend this place.
*Update* The man in charge (owner) personally called me to make things right. He took his time to explain things, and gave me a refund. He listened to my concerns and addressed them. So thank you for making it right! That speaks a lot about a business. read more