I've been here on several occasions when I've needed home related solutions and have always had…read moreexcellent customer service. This time was no exception and I received exactly the personalized service I've come to expect from this store. This is a seemingly small store that is larger than anticipated because it extends far beyond what can be seen from the parking lot. Most importantly, it has the best customer service of any home improvement store I've ever experienced. I have been given great guidance in the past with paint and cabinet pulls. This time I was in need of wire to keep a wooden fence closed shut, as the gate would frequently open due to weather conditions or kids having fun. My concern was keeping the fence gate closed so we could let our dog out in the yard without concerns about her escaping from an open gate. Andrew listened to me carefully and helped me through the whole process of selecting wire and a lock to ensure my dog would be safe. I really appreciated that he was professional, practical and helpful. Thank you Andrew! I truly love this store and find the customer service far superior to what you would encounter at one of the major big box home improvement stores. I have also found their prices to be fair. Highly recommend!!

New owners have expanded their selection, and unfortunately have expanded their prices even more…read more.. . Recently stopped in after they took over and shopped several items I was interested in - 1/4" plastic compression valve was $14.99, almost double price at Homies. spark plugs I used to get for $2.79 are now $4.89, 6" Crescent adjustable wrench $24.99 - usually $15 or less anywhere else. Even a simple foam gardening kneeling pad was nearly 20 bucks for something that looks like it would be sold at a dollar store! Local hardware stores have always been a treasure, in my opinion, but these huge prices hikes make it much harder to shop here - unless it's an emergency or something small like a random nut or bolt.

Great location everything that you're looking for in a hardware store . Experienced employees. One…read moreof Toledo's Best places to find what ever it is that you are looking for in household items.

Outstanding local hardware store. You can pick up a single screw, nut, washer, etc. for cheap, and…read morethey'll help you find the right one. Super friendly.

My husband is building a home addition. He's done a lot of remodeling and worked on a lot of…read morebuilding projects, but this is by far the most ambitious project he's ever done. We decided to go through Gladieux because of the personal service we knew we would receive. We are so thankful that we did! They have been right there helping every step of the way. They know us by name when we come into the store, and it's obvious that they really care about our project. We might have gotten a few better deals at a big box store, but there is no replacing the customer service we have received from Gladieux.

This place fell into the trap of being a contractor center for many years. If you walked in the…read moredoor and were not someone they knew, usually a contractor, you got little attention. Not to mention the inside of the of the store was not set up for the average customer. I reluctantly went back this past weekend looking for a new hedge trimmer and was amazed. The help was phenomenal and the store has been transitioned into a very user friendly place with many updates. I used to avoid this place but not any more.

Unfortunately, I live in the neighborhood and this is my closest home improvement store. Every time…read moreI "run in there "I regret it. The staff are incredibly un council. Two days ago I purchased a bunch of vegetables, herb, and soil. I was able to go in and pay for it and then go outside and pick up my item. Two days later I go to do the same thing and they tell me, they can't do that. They say I have to pick a flatbed, go outside, get everything, pay, and then go. Two days earlier, we were instructed to do something else entirely. Needless to say, I left without buying so much as a stick of gum.I would've spent a few hundred dollars. Thanks Home Depot for saving me from giving you my business.

If I could give zero stars, I absolutely would…read more I ordered appliances in-store ahead of Thanksgiving, needing a new refrigerator urgently. Although I only needed the refrigerator, I was convinced to purchase the full bundle due to the price. I placed my order on the Wednesday before Thanksgiving and was told by the salesman that delivery could be as early as that weekend. I selected the following Friday--nine days later--because that best aligned with my work schedule. I was informed that I would receive a call on Thursday with a four-hour delivery window, followed by a call 30 minutes prior to arrival. No one ever contacted me on Thursday. I waited again all day Friday and still received no delivery window or update, despite receiving automated account text messages. When I finally called the customer service number included in one of the texts, I was told--without any prior notification--that my appliances were not being delivered at all. I had taken a full day off work to wait for appliances that had never even left the warehouse. The representative's response was, verbatim, "What do you expect? This is our busiest season." I attempted to reach the salesman who sold me the appliances, but he was unavailable. I was transferred to the manager, who at least handled the situation professionally. The following Monday, I received a call stating that the earliest delivery date available was Friday the 12th--another full week after my original scheduled date. I took yet another day off work. On Thursday I waited to receive my delivery window, which again never came. When looking for their number later in the day, I discovered that a window had been assigned, but I had never been notified. The next day I received a call from the driver stating he was 20 minutes away. I explained that my driveway is a straightforward drive down with room to turn around at the bottom. I receive regular deliveries by box trucks and even semis without any issue, including a similar box truck the week before delivering furniture. However, upon arrival, the delivery team claimed they were uncomfortable due to "icy conditions." My driveway is stone and cannot be fully cleared, but it is still completely navigable, as proven by every other delivery I receive weekly. They then offered to drop the appliances into my own vehicle and have me transport and unload them myself. When I asked if they could at least help unload at my home, they refused. I would not be able to lift full sized appliances out of a truck bed that is 3 feet off of the ground. Their manager then called to inform me that if the drivers were uncomfortable, they were not required to make the delivery--and they left with my appliances. I called the store again and was transferred to another manager who was shockingly unprofessional. She ultimately canceled my order, but informed me that my refund depends on when--and in what condition--the delivery company returns the appliances that they refused to deliver. So now, two weeks before Christmas, I have no refrigerator, have taken multiple days off work, and am at their mercy for a $2,000 refund. I strongly urge anyone considering purchasing from this store to look elsewhere. The level of incompetence, lack of communication, and unprofessionalism I experienced is truly astounding.

We ordered a custom front door and stock screen door with installation service from Lowe's. The…read moreentire process was a complete nightmare. The first door arrived incorrect with the door opening the wrong way. The write up was VERY clear on how the door should open. The second delivery also arrived opening incorrectly. Five months later the third door arrived damaged. They ordered again from the factory with a 12 week lead time. It has been simply awful trying to talk to someone at Lowe's on how to get this corrected. We finally had to cancel the order and we are starting over with another local company instead of trying to deal with "big box" mentality. It has been a constant battle with corporate and the store to get the issue resolved. This has been the worst customer service I have ever experienced. If you need entry doors and professional installation, do not hire Lowe's.

We had to order an attic stairs for professional installation, and we have been waiting months for…read moreit. Finally, they got the part, but gave it to another customer! Not sure what incompetent boobs work there, but now the date we had for the installation has to be changed. When we needed just simple competence and getting everything right so we can finally access our attic, we get crap service and glitches that should never have happened.

I can't choose ZERO Stars. I purchased something the…read morebeginning of last month that was recommended by them and they said it would work. It didnt as the Mfg. website says its not for my application. I took it back (w/o a sales slip) and I was told he wouldn't take it back without one even though their unusual yellow price tag was obviously from them. He said MILLIONS of retailers use that tag, how could he be sure it was from them. REALLY!? So, I dug around and found the slip. I took it back today and now he says he "doesn't" want to take it back, its been over a month. Yes, by two days. I asked where was it posted that that was their policy? It's not on the pillar with other return info, nor is it on the sales receipt. He said after a month his supplier wouldn't take it back. I said its in perfect working order and can go back on his shelf. He just started making excuses. Its pretty sad when you try to support small business instead of big box stores and they act like this. $15 was the return amount. They must be pretty hard up for cash to jack a new costumer around like that over fifteen bucks. I will NEVER support them again, nor recommend them. So BEWARE, they have a "selective" return policy. If business has been slow, I'm sure he'll find an excuse why they "don't want to" take it back. Better to have my $15 once,Can't then my return business I guess.

Any time I need something, from a huge paint job to just an odd little steel bucket, Jim is my go…read moreto guy. The kindness and knowledge can't be matched anywhere else. Need supplies for your home projects, check out this family-owned business. Can't find something, they will order it for you. Great Hardware store in Toledo, Ohio.