I am single woman who tries to maintain a large house, which is challenging. I know when I walk…read moreinto the store, someone will be able to answer my questions or find a part. Yes, occasionally there is a teenager (who is trying to learn), but if I need more help, there is always someone with experience. I might need to wait a few minutes to talk to that person, but it is always worth it. They often offer to order what I need if it is not in stock. Recently, one of the employees explained how to replace the cartridge in one of my faucets and open a box to show me the parts. While you may see this as a very simple task, for me it was huge. I could do this myself instead of calling a plumber. While the prices are sometimes a bit higher than the box stores, I don't have to drive, I know there will be someone to help, and I walk out with what I need and more knowledge.

I've been here a few times for last minute odds and ends. It close to my house so it was…read moreconvenient. The staff was young at the registers and undoubtedly inexperienced as far as hardware items go, but it was a quick visit in and out so I had no issues. I would agree with the last review, one would think in a small town type hardware store, the attitudes would be more upbeat and friendly. If I wanted unknowledgable teenage staff I could go to any big box store. I tooled around the store, it seemed fair on some things, more pricey on others. Overall, it was worth coming back if I needed to.

I have worked with Select Stone over the years for product to treat and equipment to maintain my…read morewater feature and 1/3 acre pond. Everyone who has helped me has been very knowledgeable and helpful.

The staff was rude and not helpful at all. My wife and I were trying to buy eight small discount…read morestones. They tried to charge double what I was quoted, and when they finally got it right they told me that they couldn't take credit or debit cards for any purchase under $10. What year is this? My purchase was only $3.00 and I didn't need anymore stone, so I wound up putting my 8 small cement blocks back and leaving.

Part shipped to the billing address rather than shipping address…read more Part was poking out of the box when it arrived (i.e. poor packing). Email address and phone number on the website were not active. So I was not able to contact anyone to resolve the issue. Disappointed that a tracking number was not provided.

Do not order from here, they do not ship and lie about it. I ordered parts from them because they…read morewere in Ohio and I should receive them in a couple days, it is now over two weeks. The UPS tracking number is bogus.

Wonderful place to find a Christmas tree and make family memories. We've purchased our tree for the…read morepast few years here and it's always fun. You can choose from pre-cut or have them cut one down for you. Cool fire pit area. Selection can run low, come earlier in the season for best options.

What a great place for Christmas traditions!…read more We came here after Thanksgiving to pick a tree for Christmas. This is a great place to go to get a tree and get some holiday pictures. We picked out our tree and then a worker came to cut down and tag the tree. The employees there were friendly and the whole tree experience was fun! They take the tree and wrap it for you and then you pick up the tree. The line to pick up the tree was a bit congested and DID take a long time to get through but they had other activities you can do as well. After we picked the tree, they had Santa waiting for the kids to meet which was nice. There was no line when we went so it was great to be able to see Santa and not have to rush through. They also had hot dogs and hot cocoa along with a campfire to warm yourself. And they offered a ride around the farm for free as well. Such a fun experience!

The jury still out on this one. I Placed order approximately a week ago.. I was not given an…read moreestimated shipping window. I have been unable to reach the company by email or by phone or text. I really needed this item yesterday and was willing to pay premium money to get it here. There was no option on the website for expedited shipping. So all in all I don't have good taste on this order and as I said the jury still out. If I don't hear back from this last email I believe I will contact my credit card company And canceled the payment.

I'm happy. These folks have the best price if you don't mind waiting a little. Mine came one day…read morelater than the invoice said which isn't bad at all...12 days. If you want it faster and don't mind paying more, then use someone else. I email to check on my order on a Sunday and received a reply within a few hours. I'll order from here again for sure.

I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

The only reason there is one star is because I cannot choose a zero…read more Unfortunately the candles I love, the customer service there on the other hand was astonishingly under par. And that is putting it mildly. My family and I were treated as almost an inconvenience, which is terribly sad as this is one of our favorite places to shop for candles and Christmas. I have worked retail/customer service since I was 16, I have dealt with everything under the sun you can think of. Our very normal shopping experience is not one that I would even remember in all my years. It is not one I could even recall. Especially with a small family business such as Swan Creek, you would think they value any and everyone coming in to spend their hard earned money on their products. One of their employees clearly felt otherwise and in front of my children made an (extremely uncomfortable to say the least) scene. Trying to talk to anyone since this incident has been like pulling teeth. I understand policies must be in place, but it has been made very clear that they do not have any procedures in place to handle something like this. Which is wonderful on one hand, meaning they don't often deal with this, and horrible on the other hand because it leaves customers on their own, with zero support from a small family business. All we asked for was follow up on training for employees, and an apology. I have never left a negative review in my life, but since no one would like to address this issue, it feels like my only resort. I'm not sure why, but I still have faith that maybe someone higher up will follow through, however it has not happened yet.

I had let my pond weeds get out of control, it was a mess of cattails and algae. It needed help as…read moreit is our household water supply. Oak Park has come out every other week without fail to treat it and it's hugely improved!

in this day in age, its rare to find a family owned business that resonates the true definition of…read more"mom and pops." I recently visited oak park garden center(as its listed as a tourist destination) and found out for myself that it truly is a spectacular place. Their water garden selections are amazing. I was just looking to spruce up my garden in a very modest fashion, but instead, left with a new found sense of gardening. The staff was very helpful and friendly and made me feel comfortable with any questions i had. Its nice to see owners of a business get their "hands dirty." I'm looking forward to starting my spring garden with Oak Park Garden Center.

Went in looking for a new mower and was blown away at their show room. Very Very nice. These guys…read morehad so many models in stock to pick from and did a great job to make sure I understood the differences of the mowers. Friendly staff and not pushy at all.