I can always find what I'm looking for at this place! Good sales, good deals. The workers are…read moreknowledgeable and very helpful!

Very friendly staff, who are quite knowledgeable as well. Excellent customer service, often going…read moreabove and beyond. My first stop is always Ace, if by chance they don't have what I need, I'll head to a "big box store". This reminds me of what a neighborhood hardware store used to be. Grateful they are here.

My husband is building a home addition. He's done a lot of remodeling and worked on a lot of…read morebuilding projects, but this is by far the most ambitious project he's ever done. We decided to go through Gladieux because of the personal service we knew we would receive. We are so thankful that we did! They have been right there helping every step of the way. They know us by name when we come into the store, and it's obvious that they really care about our project. We might have gotten a few better deals at a big box store, but there is no replacing the customer service we have received from Gladieux.

This place fell into the trap of being a contractor center for many years. If you walked in the…read moredoor and were not someone they knew, usually a contractor, you got little attention. Not to mention the inside of the of the store was not set up for the average customer. I reluctantly went back this past weekend looking for a new hedge trimmer and was amazed. The help was phenomenal and the store has been transitioned into a very user friendly place with many updates. I used to avoid this place but not any more.

I like the cheap stuff they have they're always cheaper than home Depot and Lowe's and it's because…read morethey buy cheap stuff from cheap suppliers. Some of these names I've never heard of before You guys sit around drinking and make these names up?

Don't bother attempting to purchase anything from their "Flash Sales". By the time you receive the…read moreemail, they have already sold out of the few they say they have. Either send your ad earlier, stock more of your sale items or stop advertising for merchandise you don't have.

Freds Pro Hardware is one of the best hardware stores in the city of Toledo...They help you find…read morewhat you need....

Took a snowblower and a blower in there for service and tune up. I was called about my blower and…read morewas told it is over 10 years old they just pulled the cord once and said they did not open it because it was not worth fixing. I understand that, but I paid $35.00 for the blower and $35.00 for the snowblower to just get checked out for a total of $70.00 for the pair. So when I went to pick up the snowblower I told them since the blower was junk and they really did not do any diagnosis to it they should credit the $35.00 for the blower to the cost of the snowblower. They refused to do it and said they still consider it has a diagnosis even thought they did not do anything except pull the cord once. So Fred Pro Hardware just lost a loyal customer... over $35.00.

I can't choose ZERO Stars. I purchased something the…read morebeginning of last month that was recommended by them and they said it would work. It didnt as the Mfg. website says its not for my application. I took it back (w/o a sales slip) and I was told he wouldn't take it back without one even though their unusual yellow price tag was obviously from them. He said MILLIONS of retailers use that tag, how could he be sure it was from them. REALLY!? So, I dug around and found the slip. I took it back today and now he says he "doesn't" want to take it back, its been over a month. Yes, by two days. I asked where was it posted that that was their policy? It's not on the pillar with other return info, nor is it on the sales receipt. He said after a month his supplier wouldn't take it back. I said its in perfect working order and can go back on his shelf. He just started making excuses. Its pretty sad when you try to support small business instead of big box stores and they act like this. $15 was the return amount. They must be pretty hard up for cash to jack a new costumer around like that over fifteen bucks. I will NEVER support them again, nor recommend them. So BEWARE, they have a "selective" return policy. If business has been slow, I'm sure he'll find an excuse why they "don't want to" take it back. Better to have my $15 once,Can't then my return business I guess.

Any time I need something, from a huge paint job to just an odd little steel bucket, Jim is my go…read moreto guy. The kindness and knowledge can't be matched anywhere else. Need supplies for your home projects, check out this family-owned business. Can't find something, they will order it for you. Great Hardware store in Toledo, Ohio.

When I looked into getting my new computer set up, I was highly enthusiastic about this company's…read morelocation in Holland Ohio; having met an older, customer oriented man who I assumed was the owner. However, based on my initial experience, when I went back at another time, to get another computer fixed, I got a very different unexpected vibe. Having experienced a curt, rude, dark haired, middle-aged man that did not really want, or could care less if he had my business. Recommended by a faith based institutional customer, who was shocked to hear how I was treated, as a senior I was taken back, by his dismissive attitude toward me, as well as my older computer.

My laptop started acting up so I took it to Best Buy (where I bought it and where I will never shop…read moreagain...no wonder they are going bankrupt). The 18-year old behind the counter kept trying to upsell us the Geek Squad 3-year warranty. Um no. It was under the 1-year warranty so I wanted them to run a diagnostic test on it. They called back after a few days and said it was a hardware problem and it's not covered under warranty but if I bought the 3-year Geek Squad thing for $400 they could fix it. For that much I could get another laptop, so no thanks (I only use it for the Internet). Disgusted with Best Buy a computer nerd we know highly recommended Virtual PCS. We took it in, the owner was great and told us so many of his customers come there because they get disgusted with Best Buy and their Nazi upselling tactics. He also told me that a waranty covers hardware and basically Best Buy tells people a load of shit to get them to spend more money. Virtual PCS did a great, quick and professional job. Not to mention an honest job. I had never been to an independently owned computer store before but am so glad I tried them out.

Last visit was to the garden center and we found everything we were looking for. The employees were…read morefriendly and patient. There was a good selection of what we were looking for to redo our garden and start our vegetable garden. There was plenty to choose from. The only thing that could have been better was their carts were all spread out and not in a convenient location, that would be the one thing they could improve on in this department.

Customer service is terrible at the Highland Heights, Kentucky Store. Since did not receive my…read more$117.55 MyLowes's Pro Rewards Credit Card bill in the mail in October which was due on 11/11/2025. I went to the store on 11/3/2025 to make a payment of $117.55 by check to avoid the $41.00 late fee. I had a hard time making an instore payment at the store. It took about 45 minutes of my time just to make payment at the store. The line was long at the customer service desk. Their computer was not working properly when they tried to cash my check to make payment to Synchrony Bank. They said this computer was out of date and having a hard time accepting payments. They brought me over to another area and they had to make 3 tries to cash my check. Finally it went thru. Yesterday, I have received a nasty letter from Synchrony Bank which said: "We want to let you know about a returned payment on MyLowe's Pro Rewards Credit Card account. Your payment in the amount of $117.55, previously credited to you account on 11/03/25 has been reversed. Payments may be returned for a variety of reasons such as invalid bank information, incorrect or closed accounts, or the amount of available funds. Errors can also occur when entered online or via phone." It sounds like that both Lowes and Synchrony Bank hires incompitant people that do not how to handle financial payments and that Lowes have outdated computers and check readers. The check finally did get cashed and processed and the money was taken out of my PNC checking account on 11/3/2025. I will have to probably spend several hours today at the store and call Synchrony Bank because I am probably going to get charged a $41.00 late fee and usury interest rate charge because my payment got reversed according to this letter. No loyal store customer should have to go thru all this trouble and run-around. It is terrible that my last bill did not arrive thru the mail. Early last Spring I had severe problems with using their delivery service. They have post phone my delivery date several times. After the 3rd postponement, a very rainy weather forecast was put out by the National Weather Service. I had 4 footers dug and 43 bags of Sakcrete Concrete mix with all the decking materials was to delivered to my home. Because of the significant delays in their delivery, I had to take my pickup truck and had to immediately get 43 bags of concrete and 4 deck anchor bolts in the afternoon and had to cancel part of my order because of this. I worked all evening until about midnight using head lamps to make this pour at least 24 hours before the torrential rains come in order not to cause a further 3 week delay on my deck replacement project due a very long period of prolong wet weather. The personnel at the store did a change order for my delivery and cancelled the items that I had to buy to make this emergency pour. A month later I got billed twice for some materials because their personnel did not know how to do delivery change orders and did not cancel these items. I went back to the store after receiving this bill at the customer service return desk. They had a hard time with their outdated computers getting this changed and told me just to pay the bill and it will be taken care of on my next Lowes Pro credit card statement. On the next statement it did not credit my account for the double-charging. I had to go to the service return desk again and after an hour of run around at the store, they finally gave me the reimbursement in cash. Also when my delivery finally came, there were a couple items that they said that were unavailable. This caused me to drive to another store to get these missing items and I did fortunately get credited for these unshipped items . I suggest that this Lowes Store needs substantial improvement in management: 1) Replace all their outdated computers , cash registers and check readers; 2) Train their customer service employees better and 3) Greatly improve their delivery service and have adequate inventory to avoid unnecessary delays in their delivery service. It is very important to get these materials delivered on the date promised when contractors to instore orders for their construction materials.