Came in to Petsmart to get my Schanzuer microchipped. Unfortunately, we didn't have an appointment,…read morebut because they had a cancellation they squeezed us in. Everyone was very helpful and kind !!! I was a bit worried because my puppy is small, but they made the process so effortless for my pup. They even have him A TREAT after to make him feel better !!!!! They were wonderful !

I had a very disappointing experience with the grooming service at this PetSmart…read more I brought my French Bulldog in for a bath after taking him to a dog park. Before the grooming appointment, I took several photos of him, and there were no visible injuries, redness, or marks on his face or nose. When I picked him up after the grooming service, I immediately noticed that his face was extremely red and that there was a noticeable red mark/scab on his nose. I was still inside the PetSmart when I noticed it, so I went back and asked what had happened. I had previously informed the staff that my dog is sensitive to the blow dryer. Instead of being given a clear explanation, I was told that he may have been scared, hit his nose, or scratched his own nose. However, this appeared to be speculation rather than something they had actually witnessed. What concerned me most was that no one informed me that my dog had any injury or unusual redness during the grooming appointment. I had to discover it myself after picking him up. I have photos from before and after the grooming appointment showing the difference. I have contacted PetSmart and requested that they investigate what happened and review and preserve any available surveillance footage. I hope management takes this seriously and provides an actual explanation rather than simply assuming that my dog injured himself.

This is the ONLY place I purchase food for my two young Yorkies, as they LOVE the food from this…read morefantastic shop. Dog food sold here uses only fresh, healthy ingredients; every item is well packaged and affordable, and the variety and choices available to dog owners are extensive. The owner of this shop must only hire the nicest and most knowledgeable employees, as they are all super friendly, knowledgeable, welcoming, and eager to ensure that you are satisfied with your visit and purchase. This shop is always fully stocked, clean, and well-maintained. As long as I own dogs, I will remain loyal to this shop, as each visit has been a positive experience and, more importantly, our family dogs love the food sold here. Thank you!!

Pups & Cubs is a great local community pet store. The owners and staff are always kind and very…read morewelcoming. For how compact the store is, they carry a wide variety of options of kibble, fresh, frozen, treats, etc. Our pup loves coming here because he always gets free samples and treats as well!

Went to this place to find some food for my scale babies and found this pretty cool reptiles store!…read moreI've always been fascinated by monitors and they have some pretty unique species here. Highly recommend checking the Basking Spot out. Amazing collection!

PRO-TIP: Slight discount if you pay with cash!…read more A MUST for any reptile or exotics keeper in the area, especially if you own lizards! I visited here before, years ago, but this was before I kept lizards myself, and now coming back, I was delightfully surprised to see that they have upgraded immensely and modernized. Everything is super clean and sleek looking! Honestly very refreshing since, no offense, many other reptile stores are a bit more aged and cluttered. The set up of the enclosures are a delight to look at! Alright, I don't want to be a hater to the other reptile shops, but AT MOST, the fanciest thing you're going to see is MAYBE a uromastyx, but I was SO EXCITED to see the reptiles that they had here. Like, yes they have bearded dragons and geckos too, but it's not PILES of them and they have much fancier morphs. That black red monster beardie that they have is gorgeous. However, I got to see full grown, inquisitive ackie monitors, an Asian water monitor, Leachies that aren't over $1k, various tree monitors, a Baron's Racer, lovely fire skinks, Kimberly rock monitors, a Gidgee skink (NFS), etc. I have seen some of these ONLY at zoos, reptile shows, or the East Bay Vivarium in Berkeley (the oldest reptile store in the nation). So for the Basking Spot to have these species is a huge testament to the shop's dedication to the craft and hobby. I got my questions answered and I can see that the community loves shopping here. Proper husbandry and breeding practices (as you can see from the fire skinks they have, not the easiest to breed) and responsible ownership, we love to see it! ALSO, it is almost impossible for me to find wax worms, let alone silk worms in person as feeders for my lizards. Sometimes my local pet store has the wax worms and it's a hit and miss if I go to IE and can find silk worms. I GOT BOTH HERE! And the worker was nice enough to carefully pick them out so they weren't pupated yet, thank you! The shop is a bit farther for me, but I will come back 100%!!

They had the cutest mammoth rabbits there. A good selection, might I add…read more But when my boyfriend noticed that one of the bunnies was bleeding and told an employee, the employee didn't do anything about it. Poor rabbit!

Please do not support this place. They treat animals horribly. Besides all of the animals in the…read morewindows, which make me cry when I pass it (as they are ignored and sit in there in the stifling heat in the summer). I had my dog groomed here once when I missed an appointment at another place. The groomer must have been drunk, as everything was crooked and uneven. Sure enough, a week later I had to spend lots of money at the vet as the groomer had left hair clippings in my dogs ear which cause a very bad infection. The people that work there creep me out too. I usually don't get bad feelings about people, but here I did. Oh and I wanted to get a cat bed and everything was $50 or more!!! I asked if they had anything cheaper than that and they said 'We don't carry cheap stuff'. Horrible, Horrible place.

The staff is so caring. They were / are very caring. They store is always nice and clean. The vet…read moreis kind and friendly. Thank you, Anna

Nice, clean, and friendly pet store. They have a lot of variety of pet foods, supplies and friendly…read moreknowledgeable staff. We go here once and awhile because my daughter loves the 2 birds in the store. If you can't find a certain brand of food I'm sure they have plenty of it!

Nice experience and conversation with owner . Definitely has been in the business a long…read moreknowledgeable and friendly . A

The owner is very helpful and knowledgeable. I bought a starter fishtank for my son. The owner set…read moreit up for me and gave me great direction. I've been coming here for almost 2 years now for goldfish and supplies.

Such a sweet group of people that are so helpful! Clean store and well stocked. Self bath area for…read moreyour fur baby and has an emergency button that locks the doors should your baby get loose. Highly recommend checking them out.

First visit. Friendly staff that are knowledgeable about their products. I used the pet bath area…read moreand received help as well as recommendations for which products would help my dogs skin. Excellent customer service.

My dog has been struggling with allergies, and I need some help, finding the right option and food…read morefor him. Faith, the manager took the time to listen and provide me with helpful information. She was very knowledgeable, kind and helpful. I truly appreciate her, taking the time to help me. Thank you so much.

Hi everyone, recently I have started getting into the fish keeping hobby. I decided to go to Petco…read moreSan Dimas to get everything I need for my set up. The first day I went in I was immediately greeted by several employees. After this I had a couple of questions. He answered every question I had with a smile on his face. When I went to check out he introduced me to a subscription to help me save 15% off, which I immediately jumped on. I go to this store probably two or three times a week and every employee that has helped me has been amazing. Thank you Petco San Dimas!!

Pet palace is the best pet shop IMO!! I literally don't go anywhere else but here Petco & PetSmart…read moreI don't feel like they're really fair with their prices but here that is defo not the case. I'm quite the nutterball when it comes to rats if you haven't noticed & every single one of my rats came from this very shop. All tame, healthy, happy. Depending on when you go they may have a limited amount of rats or quite the variety! The last time I went they had a few full grown rats. Some a little younger than that, some young adults and QUITE THE AMOUNT of juveniles! I took in 6 juveniles and a young adult. The place itself is small but very nice. Plenty of pets to choose from. Depending when you go you might even spot a cute lil pig in there Plenty of birds & cool reptiles to choose from. There are bunnies/rabbits, Guinea pigs, hamsters, rats & mice. If you're interested in live crickets for your reptile then this is the perfect place. For rat, mice and reptile owners - this place has plenty of mealworms! Plenty of stuff for pet care as far as food, housing/cages, hay, bedding, hideouts, treats & feeders go. Staffing? They're very kind, friendly & helpful. Ray & his mother are the main ones but there are other workers there too that may take out reptiles to show or allow ppl to pet. Everyone is super friendly. I'm small and not super strong but I do MUST buy those huge bags of pellets for my rats... since I can't carry them, well, one of the workers helped carry it out to my sisters car so that was really nice. The store owner Roy has helped me before as well. Idk why there's some bad reviews about him, so weird, he's such a nice & informative guy! Anyways! I strongly recommend this place! They're the best!

Yes it is a family owned, small business, mom & pop shop, who, based on other reviews, also own a…read morefarm? I can't imagine how busy they must be, so I can excuse the some dust here and there. Surprisingly though, with the amount of animals that they have there, especially BIRDS, it did NOT smell, so big kudos for that. Yes, they have reptiles here, lots of beardies, crested geckos of all sizes, morphs, with and without tails, a frilled lizard, rock iguanas, various snakes, and honestly THE MOST chameleons, especially large ones that I HAVE EVER SEEN even at a reptile shop, so if you're looking for chameleons this might actually be the place. There's a lot of cohabitation going on, but honestly, aside from the East Bay Vivarium, due to lack of space and funding, this is an unfortunate aspect that can't be avoided... They also have lots of birds including parrots of all sizes, cockatiels, finches, and even a chicken. They're kept in a very tall, big display coop which is pretty cool. There aren't really any bird shops in the area (the most exotic you'll get are aquarium shops and SOME reptile ones), so if you have feathered friends, this is the place to go. I LOVE that they have prepackaged feed specifically for different species. Made by the business owners for sure and they also have a good amount of feeders too. For mammals they have some hamsters, bunnies, and guinea pigs. For inverts, they have tarantulas and scorpions. There's a good variety of pet supplies here too (some dog and cat items too) that I don't see at other places, so that's neat too.

The ladies at the register were so kind and helpful! We…read morewent in looking for seeds to feed wild birds and they gave their recommendations along with pros and cons. We got the starter $5 bag and looking forward to the birds enjoying our backyard.

Came here on a Saturday morning to get my dog his vaccines. Start lining up early because it does…read moretake a while - staff takes their time with each animal and they're very helpful and friendly. Pricing is very reasonable! This is my go to for all of my pets!