They actually did not have item I needed…read more But wow. Nice people to speak to. Very polite They told me how to handle the problem Good feeling. I will use them again

Walked in. 3-4 employees. Not one single hello. Do you need any help. Need help finding anything…read more All the employees just talking to each other and joking around. Grabbed my food. Walked to the register. Jolinda I believe was her name. Scanned. And just continued to speak to the young man working. Never once even said hello as I was at the register. Didn't tell me the amount. Didn't say anything until the debit machine was waiting for me to press enter. I mean what a horrible Customer service experience. I def will start shopping elsewhere. Maybe racism does run strong in this area. Maybe because I was finishing a long day of work. But regardless. She was one of the worse reps that this place should have hired. Maybe that's what they want representing them. So take my word. And go somewhere else. They don't deserve your money.

We dropped in on a weekend and was helped out within 20 mins. Plenty of parking. We were nervous at…read morefirst because we were bringing two dogs. They called us when the room was available for us and walked in easily. I would ask for a room if you are bringing multiple big dogs. Cost is amazing for the amenities, treats, and the peace of mind - not having to worry about the plumbing from a husky shedding. We will be repeat customers!

Easy self service dog wash! They provide towels, leave in condition, and tearless wash. Super…read morehelpful and easy experience. It's $19 currently without the blow dryer and $22 for using the blow dryer but if you pay cash you get a $2 off discount.

The staff is so caring. They were / are very caring. They store is always nice and clean. The vet…read moreis kind and friendly. Thank you, Anna

Nice, clean, and friendly pet store. They have a lot of variety of pet foods, supplies and friendly…read moreknowledgeable staff. We go here once and awhile because my daughter loves the 2 birds in the store. If you can't find a certain brand of food I'm sure they have plenty of it!

Address is NOT accurate anymore. No idea if there is even a physical place to go now. Nothing seems…read moreto be up to date or accurate. I adopted small pets from here twice since 2021, but I can't get ahold of anyone on the number provided, and the website doesn't seem up to date either. Shame because I had great experiences with this rescue, and was looking to adopt again.

This place truly cares about the pets they rescue and where they're going. They don't just hand out…read morethe pet to just anyone who comes, they filter and that's how it should be! I love that! I wish shelters did that! If you're a good home, you don't mind the process period! Thank you for the work you do! I highly recommend adopting from them and donating them for the work they do.

Love it and would recommend to come here again…read more The people know what they are doing and talking about I might work there someday also a guy named Mike who works there is awesome

I work for a client who's very anxious and he wanted a bearded dragon so we took him here and for a…read moreweek before we were able to get it since we were setting up the tank and everything needed I took my client over every day to see the bearded dragon and the staff was sooooo friendly and helpful answered all our questions and assured him they wouldn't sell the one he picked out for a week, all in all very very nice people would recommend

I recently adopted a stray cat for the first time and naturally had questions…read more I wasn't sure what was best for my cat. Food, litter, treats, medicine, etc. Vanessa was kind, helpful, and patient with all of my questions. I left the store with confidence that I got the best for my new cat. Thanks Vanessa! You've helped us make our house a happy home for our new cat. Also, bonus points for having a chill return policy. I can try out new things for my cat and know I won't be stuck with it, if it happens to not work out.

Vanessa is our to go to person she is the best !!!!!she goes that extra mile for my mom, my wife…read moreand myself. we truly appreciate her costumer service every time we visit the store. We live in chino and I will do drive to the Montclair Petco just for her service. She hears us out and gives us the best advice for our fur baby Vanessa goes above and beyond for her costumers 100% we thank you Vanessa for all your hard work and dedication.

Nice experience and conversation with owner . Definitely has been in the business a long…read moreknowledgeable and friendly . A

The owner is very helpful and knowledgeable. I bought a starter fishtank for my son. The owner set…read moreit up for me and gave me great direction. I've been coming here for almost 2 years now for goldfish and supplies.

We've been going to that other "smart" store for over five years to have our dog's nails trimmed…read more Ever since, they've told us that we can just walk in and they will do the trim. The most we've ever had to wait is about 15 to 20 minutes. Today, was no different, walked in at 10:15a, let them know that we needed a nail trim, the associate said that the earliest they can get us in was not till 12 PM without an appointment. An appointment? I explained to them that in the five years we've been going to them for nail grinds (which is pretty frequent) we've never had to make an appointment. That's when she said that making appointment has always been in place. So, I walked out, came over to The Good Dog. The General Manager greeted us, even while working with another customer. Listening how he handled the other two customers in front of us (who appeared to be regulars) set the tone that this is a friendly place that we want to be a part of. You know, it's like "Cheers," you wanna go where everyone knows your name! Well, they were able to get us in right away. They advised we typically do not need to make an appointment for nail grind, but to simply call up to make sure they are not busy at the moment, otherwise can get in quickly. I think that's reasonable, fair enough AND smart! "Thanks, Good Dog!"

Edit 7/2/2026: The owner reached out to me and was very apologetic and sincere in his replies. I've…read moredecided to improve my review for that reason. They offered medical wipes for my dog's injury and a complete re-grooming with a different groomer. I chose not to continue patronage, but the offer and continued open communication was very appreciated. Original Review: This is the first time I've been to this location and decided to go here due to the large number of good reviews. They were able to fit my appointment in very last minute, less than 24hrs notice, super friendly staff, and lots of merchandise. Also great cut options avaliable for someone new, trying to figure out what a new groomer can do with a new client. Asked them to brush his teeth and grind his nails, to which they accomplished (at least his breath smells better). With that said, I was told they would contact me 20 minutes before he's ready for pickup, they did not. They messaged me when he was done. No big deal. When I picked him up, immediately noticed the uneven cut job. As we're driving home, noticed A BUNCH of dirt left in his coat. Makes me question if they bathed him, and if they did, they didnt do a good thorough job. Also started to notice the uneven cut throughout his body, from his stomach where they left bunches of fur, to his back, which seemed as though they used two sizes for razors. They cut him (most likely by accident) but just reinforces my suspicion that they rushed through his entire "grooming". For the $100 package, counting $15 for dental/nail grinding, I can't say I'm not disappointed. Unfortunately, will not be coming back. Sincerely disappointed :( I will have to bathe him again, give him a complete haircut, and finish areas they didnt even attempt too, such as the hair under his nose going into his mouth.

I've been coming here for years for most of my plants and fishes and supplies. This place is great!read more

Been going here for years! Very good selection of aquascaping gear (plants, tools, hardscape) and…read morean extreme plethora of fish and critters. Service is also top tier and I leave satisfied everytime! -Kevin