Yes it is a family owned, small business, mom & pop shop, who, based on other reviews, also own a farm? I can't imagine how busy they must be, so I can excuse the some dust here and there. Surprisingly though, with the amount of animals that they have there, especially BIRDS, it did NOT smell, so big kudos for that. Yes, they have reptiles here, lots of beardies, crested geckos of all sizes, morphs, with and without tails, a frilled lizard, rock iguanas, various snakes, and honestly THE MOST chameleons, especially large ones that I HAVE EVER SEEN even at a reptile shop, so if you're looking for chameleons this might actually be the place. There's a lot of cohabitation going on, but honestly, aside from the East Bay Vivarium, due to lack of space and funding, this is an unfortunate aspect that can't be avoided... They also have lots of birds including parrots of all sizes, cockatiels, finches, and even a chicken. They're kept in a very tall, big display coop which is pretty cool. There aren't really any bird shops in the area (the most exotic you'll get are aquarium shops and SOME reptile ones), so if you have feathered friends, this is the place to go. I LOVE that they have prepackaged feed specifically for different species. Made by the business owners for sure and they also have a good amount of feeders too. For mammals they have some hamsters, bunnies, and guinea pigs. For inverts, they have tarantulas and scorpions. There's a good variety of pet supplies here too (some dog and cat items too) that I don't see at other places, so that's neat too. read more

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This place is ok. The people are nice and they had a few animals, mostly birds , available. The part that drives me insane with these mom and pop shops are the consistency of their hours. I get it. It's your store and you can come in whenever you want but sheesh. Sometimes people can't wait until 2pm for you to walk in and open the store. By then we just find someone else read more

Was not open at 11 on Saturday stopped by at 11:30 and nothing. I have been here once and they seem to have good selection but not open when they say they are. read more

Pet Palace - Store - Pet Stores Near Me - Covina, California

Pet palace is the best pet shop IMO!! I literally don't go anywhere else but here Petco & PetSmart I don't feel like they're really fair with their prices but here that is defo not the case. I'm quite the nutterball when it comes to rats if you haven't noticed & every single one of my rats came from this very shop. All tame, healthy, happy. Depending on when you go they may have a limited amount of rats or quite the variety! The last time I went they had a few full grown rats. Some a little younger than that, some young adults and QUITE THE AMOUNT of juveniles! I took in 6 juveniles and a young adult. The place itself is small but very nice. Plenty of pets to choose from. Depending when you go you might even spot a cute lil pig in there Plenty of birds & cool reptiles to choose from. There are bunnies/rabbits, Guinea pigs, hamsters, rats & mice. If you're interested in live crickets for your reptile then this is the perfect place. For rat, mice and reptile owners - this place has plenty of mealworms! Plenty of stuff for pet care as far as food, housing/cages, hay, bedding, hideouts, treats & feeders go. Staffing? They're very kind, friendly & helpful. Ray & his mother are the main ones but there are other workers there too that may take out reptiles to show or allow ppl to pet. Everyone is super friendly. I'm small and not super strong but I do MUST buy those huge bags of pellets for my rats... since I can't carry them, well, one of the workers helped carry it out to my sisters car so that was really nice. The store owner Roy has helped me before as well. Idk why there's some bad reviews about him, so weird, he's such a nice & informative guy! Anyways! I strongly recommend this place! They're the best! read more

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The owners of this place need to update their business hours. Every time when I go during business hours they are closed! What kind of business is this. I wait for like an hour and no one shows up. They carry a lot of the items for my birds read more

I've been coming here since I was about 12 I'm 41 now same shopping center just around the corner. I sure do miss their tropical fish they had in the old shop but it's cool as is wide variety or reptiles and birds and other small pets read more

Great service. The family that own this business are so nice and helpful. I always recommend this store to all my rabbit overs. I always call for advise and help. read more

Love this place. Been coming for years. They have so much items it's crazy. Please support this small business. 10,000% recommend. read more

Pet Palace - Brand New Pet Palace sign! - Pet Stores Near Me - Covina, California

Sky has a lot of good stuff for animals prices are decent, but if you're not there at the hours, it says you're supposed to be there none of that matters read more

It's a great place for exotic foods and exotic, reptiles and birds if you need help or insight, they can give it to you

They don't open when it says it supposed to. I came at 12:30 on Thursday and they still closed. They are not consistent. read more

Pet Palace - It says they open at noon and I came there and waited until 12:30pm and no sign that it will be open soon - Pet Stores Near Me - Covina, California

This family owned local pet store is a great spot for your pet needs. The pet food prices are reasonable and the staff are friendly and helpful. I've been buying our cats and dogs food here for sometime. The owner is real knowledgeable in the ingredients and what's best for your pets coat and digestive system. They have a range of supplies. My only complaint is that the hours are kind of inconsistent. They post their hours but I've been there during those hours several times and they kind of show up when they can and sometimes close early. Which can be frustrating to have to come back multiple times. I know they have a farm so maybe juggling the two has been a challenge and they do what they can. If you can get past that this is a good spot for your local pet supplies. read more

Pet Palace - Taste of the wild dog food - Pet Stores Near Me - Covina, California

This place is actually criminal and these people have no idea how to take care of their animals, most of the leopard geckos have metabolic bone disease which means they do not get enough calcium and UVB light that their bones are basically jello. They cant even stand up, all the birds are kept in tiny cages and the red eared slider turtles container dont even have water in them, its one thing to have animals in subpar enclosures but this place is the embodiment of animal abuse. If you are a animal lover, do not shop in places like these, it will only encourage horrible conditions and standards in pet trade. PS. I went there to buy a pre killed feeder rat, he took it to the back and mutilated the poor thing, in other stores pre killed feeder rats are killed quickly and humanely, I'm pretty sure my account will get banned if I attached those photos on this review, yes its that bad. read more

This place is never open when it says it's open sat there for 45mins and no one showed up when their open times are clearly posted on the door called and went to voicemail this place shouldn't have posted times if they aren't going to open on time. This isn't the first time either. read more

This place should be shut down. They are not properly taking care of any of their reptiles! All the animals are unhealthy and suffering from severe health risks due to neglecting ownership! Improper temperature and humidity requirements that aren't even being measured! It was super cold inside their "reptile room" and half their lights for the enclosures weren't even on. These animals are suffering and this place should be shut down! Shops like these shouldn't even be running if they don't care to properly care for the reptiles they are seeking people out to buy. Something needs to be done! read more

Pet Palace - Unhealthy, Scale Rot, Eye Infection, No toes left! - Pet Stores Near Me - Covina, California

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Please do not patronize this place. They are selling bunnies illegally. Pet stores are not allowed to sell rabbits in Califonia and the conditions in which they are housing them are horrifying. I went to visit a few days ago and they are keeping poor bunnies in a small tank with guinea pigs. This is not safe or sanitary for either animal. Above the tank was an open box of cereal. Disgusting! Most likely, these bunnies are from backyard breeders and often they are inbred, leading to severe health problems for the bunny. If you would love a bunny as a pet, please adopt one. There are many amazing bunny foundations that have adoptable rabbits, just take a look at Petfinder. read more

They say they are open from 12pm to 7pm... I came at 1pm and they were closed. Waited for 30min and they never opened. Came back another day at 12pm and were closed. Waited for 20min and they never opened. I called their them and their voicemail is not even setup. read more

Just some advise for anyone wanting to shop here. Call first to make sure they are open. I came here yesterday to get a feeder and some bedding for my Ball Python around 11:30 and they were closed. Sign on the door shows they should have been open at 11:00. Annoying to drive over there and they're closed when they're supposed to be open. read more

So after driving to literally 10 different locations looking for a bird that my fiancé has been dying to get we finally stumbled upon Pet Palace and let me tell you this has by far been the best location we stepped into blows all the other locations out the water !!!! As soon as we parked you can hear the birds chirping from the parking lot not only that you walk in and they have such a WIDE VARIETY selection of birds and the the Pricing is super good if you ask me other places we're charging an arm and a leg for some of the same birds he had here . The guy their was very helpful he didn't pressure us at all neither let us walk around and look to make sure we made the right choice . Finally he brought the Blue Crowned Conure out the cage and immediately my fiancé fell in love only 9months old and the colors were so nice had blue feathers coming in as well on the head it's like turquoise that's going to be growing in overall we are super happy with the purchase made here at Pet Palace this is forsure my go to spot from now on I suggest you stop by if you ever looking for a bird , parrots etc even reptiles I didn't even get to take pictures he has probably the most craziest reptile selection around the area as well !! And the bird feeding food here they make themselves super organic and great !!! Thank you again ! read more

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This place is absolutely horrific. Every single one of their reptiles have little to no water and what water is there is extremely unclean! Almost every single leopard gecko they have has stuck shed stuck on them. All of the reptiles look miserable and some even malnourished. They have a red tail and a carpet python housed together! The blue youngest skink has missing toes and has extremely bad stuck shed. The chameleons aren't even kept in the proper conditions either. They have no humidity at all. They aren't even provided with proper bedding and plants. Almost every single animal that needs heat isn't even provide with the proper heating conditions. Every set up in the reptile room wasn't even providing these animals with the bare minimum. Not a single one of the reptiles sheds came off in a presentable or decent manner. Not to mention how cold the reptile room feels. The ambient temperature was TOO cold along with subpar heating setups.... disgusting and shameful to say the least. ALSO: if you feel the need to get your ears pierced while you shop here for poorly kept reptiles you CAN! RIGHT behind the reptile tanks! Remind you it is VERY sterile! read more

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This place is the only bird store in town. They carry a lot of other animals like turtles, snakes and lizards of all kinds. Prices are good but store is a little cramped and selection is limited for high end birds. If you looking for cheaper birds 30-150 then this place is perfect for your. Around 100 smaller birds in stock at all times. Great place to buy live crickets read more

This is the worst pet store the turtles that they have they don't have proper care and are in a 10 gallon tank with no water mind you these are freshwater turtles which makes me wonder if they keep them this way what kind of advice are they given to customers your better off going somewhere else where they care for their animals properly and to top it off They have thousands and thousands of mice on top of each other in small tanks and they also feed their bunnies and guinea pigs bread which is not a proper diet and most of the animals are stepping in their own feces read more

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It's always clean cause I was freshwater and food for the animals. I know how expensive food can be for that many animals. I have five cats and it's a pretty nickel you pay every month. They always kind. Curious helpful he looks hard. Didn't get a customers like I said that store is amazing. if they don't have it they'll point you in the right direction and if you're in need of something special like a special diet for your animals if you have any questions you'll be happy to answer them. If he has the knowledge, he definitely will pass it down. The staff is amazing. And the prices are really good and you're getting quality food that's what's important to KFC so they can live alone and healthy life. Some of this stuff that we call cat food or dog food yeah that's what's putting tumors on their body s. They definitely appreciate your business while big corporations get mature and fatter. His mom and pops are going away and that's why they can control us this way. We need options. More options we have the further our dollar goes. read more

Support small businesses, especially this one. We got our king snake and they're very helpful on teaching us how to take care of it. Wonderful family' business owned. Check them out, read more

I feel like they keep their animals in relatively nice living environments. They look happy. So many birds in there so it's always a bit too noisy. I love the nice old lady at the counter too read more

Owners work this place and I love them they're so informative very kind and helpful with all my questions. I will always come here to get my bird seed and other need read more

They don't always open on time!! The owners are very friendly and knowledgeable. Good prices and selection on bird feed.

Animal husbandry is poor for animals on sale. Multiple species cohabitating with each other, improper hides and lighting for reptiles. Don't recommend. read more

0-stars. The reptiles I saw here live in terrible conditions and several animals had missing toes, missing tails with an open wound, stuck shed and looked dehydrated. I hope the owner realizes that most of those reptiles come from tropical climates and require humidity between 50-100%, you cannot keep these animals in a bare cage with little water or misting system and expect them to shed properly or survive in general. The animal cruelty I witnessed in there is a legal and a moral issue and I hope the owner makes some serious changes. Absolutely disgusted in this place. read more

Pet Palace - Stuck shed on skink with missing toes with scale rot as well as mold and algae in water bowl - Pet Stores Near Me - Covina, California

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Nice mom and pop shop. Healthy pets. Purchased a pair of doves Clean. Would definitely recommend.

Do not come and fund this business. Terrible customer service, business hours are not followed and pet care is minimal. Rating is -5 stars. Can't even count crickets right. SMH. Pulling my hair out. read more

I really wanted to like this place. The birds seemed very friendly and happy. This place also looks very clean. But, the rodents were not in the best enclosures.. they were packed in small aquariums. the customer service wasn't great at all either. I really liked the lady who works there but the gentleman seemed like he did not want us there. He helped everyone that came in after us and when it was our turn he got very blunt and short with us. We won't be returning unfortunately. read more

I know Pet palace is located in Covina California even when we move to Rancho Cucamonga and other farther locations we still go to Pet palace and Covina a lot of great birds pet supplies cat food of course for Harley Franks in Thorton that's my cat and we still go to Pet palace and just around the corner there a new location by Harbor freight awesome new place remodel new paint awesome can't wait to meet the painter going back to these two hard-working family-owned dedicated hours and hours and dedicated to the customers they are the best I am glad I got to know Ray and MaryThey are awesome great you have a sense of humor like me we just might be related you guys are awesome from Robert and Grace and Harley Franks Been Thorton we love Pet palace everything that we need is there Harley says For Stan Jason and Amanda the only thing that I have my freedom of speech is replying back to you because I Redger replies are your statements what time of day did you go there because maybe they haven't added water yet is it an every day thing but bottom line do you still go there and if so muffle your own words you don't like it don't go there every time I've been in this store I have never seen anything that you observed or saw they had proper water and proper food and he and I know that Ray gets a lot of information and knowledge about anybody's questions they have he has answers for your birds for your reptiles for your cats for you know it goes on you don't know probably what a business consist of you three if it was that bad they wouldn't be there in business And I'm sure to really find out if you're a bad person you would comment back on me that's my freedom of speech sir now let's get off that subject but I like this place bottom line read more

Pet Palace - Harley Franks from Thorton loves Pet palace thank you Ray these treats are remarkable he wants more - Pet Stores Near Me - Covina, California

Came here during my lunch break as it's quite close to my work place. I read their sign that said they were open at 12:00pm but I arrived at 12:35pm and they were closed. Waste of time. read more

YIIIIIKES! Run for the hills!! This place is SKETCHY AF! I walked in looking for guinea pig food, and did a quick 180 out of there! They have different species of small animals living in fish aquariums, roaches in open buckets, and the place is grimy! Ewwwwww. read more

I had a puppy who did not do well at his first grooming. They called and asked me to pick him up because he was so stressed they could not continue. He is a labradoodle so when I saw another labradoodle I asked where they got it groomed. They said Pet Palace and they take their other labradoodle there also. I called and told the owner his issues. She said she would work with him to keep him comfy. Let him rest if he became agitated. She was sweet and gentle when we got there. She talked to him and he immediately took to her. Picked him up and he looked fabulous. She said he had no problems at all. And finally the cost was reasonable or at least in line with other shops I called and lower than some. I have found my new groomer. It is worth the drive from Lake Forest to San Clemente read more

Been going here since I was lil. A mom n pop store that has pretty much everything. Really good people.

Small mom and pops shop in Covina. Very narrow and crowded but the staff (I'm guessing he was the owner) was very helpful and informative. We went in search of a pet lizard for my animal loving daughter (gasp!!). The man assisting us was very informative about species and which would be best for a kid. I also found out they sell chicken feed! Now I don't have to drive to El Monte to replenish. He also gave us some samples of dog food to try out. I did not see any dead animals or feel the place mistreats it's animals from my experience. read more

Pet Palace - Pet Stores Near Me - Covina, California

This shop sells what they call "dwarf bunnies" they charge $60-$80 each. They are actually common baby rabbits. It's FRAUD AND LIES. Common rabbits cost around $20. He wouldn't even give me store credit when I showed him the full grown RABBIT!! read more

Pet Palace - Full grown common rabbit after 6 weeks. I bought him for $60 under the impression that it was a "dwarf bunny" - Pet Stores Near Me - Covina, California

They sell different animals than you might find other places, but their up selling game is STRONG and their customer service weak. But biggest complaint leading to this review is THEY NEVER FOLLOW THEIR POSTED HOURS!! Call before u decide to go, otherwise you'll probably be wasting gas. Pet Palace - if you're going to post hours, it's decent protocol to follow them. Otherwise, don't post and we'll just keep guessing. read more