All I wanted was a quote to do my roof. The sales manager, Alex Burdukov, came out and checked out…read moremy roof. After walking around on the roof, he came down and did nothing but insult me over and over again! He was relentless to say the least. To top it off, I was still going to have him at least tarp my roof in order to stop my roof from leaking into my house, so I set it up with him to come out that weekend to do it, and he stiffed me, which allowed a great deal of water to leak in while it poured out all week. Very poor business, or at the very least, the sales manager! He should get fired on the spot! Although the company itself looks extremely professional, and is no doubt very good at their job, and extremely knowledgeable, it is because of this guy that I will never recommend them to anyone if this guy is involved in any way!

NBS is an awesome company to work with, and we highly, highly recommend them!! We hired them to do…read morea full tear off of our roof, and we are so very glad we did!! Alex came to give us an estimate, and to talk with us about the job. He came when he said he would, he was extremely knowledgeable about his products, as well as exactly what needed to be done. He and his brother Paul are very friendly, and very respectful! In fact, their entire staff is friendly, and respectful as well! We couldn't be happier with our roof, as it looks amazing!! They also took great care in protecting our landscaping and home! They cleaned up so well, you would never know they were even here, if it weren't for our beautiful new roof!! Their price was extremely fair, and we would absolutely choose them again!! Give them a call!!

Unprofessional, unresponsive, overpriced, rude, and dismissive during a warranty repair. If you…read morevalue your time, money, or sanity, use someone else. My experience with this company was extremely disappointing because I was dealing with a warranty repair, not an optional new service call. That should have made the process straightforward. Instead, the experience felt like avoidance, defensiveness, and poor customer service. When a business provides a warranty, that warranty should mean something. It is not just language used to close a sale. It is a commitment that if something goes wrong during the covered period, the business will take the issue seriously, inspect the problem in good faith, communicate professionally, and make a reasonable effort to resolve it. Rather than being helpful or responsive, they were rude and dismissive. The tone was not that of a company trying to stand behind its work or honor its obligations. It felt like they were looking for reasons to brush off the issue, minimize the concern, and avoid responsibility. That is especially frustrating when the customer has already paid and is only asking the business to address a covered problem. The communication was poor, the attitude was unprofessional, and the handling of the warranty issue was unacceptable. A warranty repair should not require the customer to chase the business, argue to be taken seriously, or tolerate dismissive treatment. If a customer reports a problem, the response should be prompt and respectful. Instead, this experience made it seem like customer service ended once payment was received. Problems can happen with any job. What matters is how the business responds. A reputable company addresses warranty issues directly, communicates clearly, and treats the customer with basic respect. Based on my experience, I would not use them again and would not recommend them. Save yourself the frustration and hire someone else.

I needed a roof done for my house in WNY and Black Rock Roofing came highly recommended. I reached…read moreout for at least two other quotes, and while the other quotes were competitive what made Black Rock stand out was Joe's continued persistence and communication. The quotes were all very similar. The biggest unknown with this particular roof was the damaged plywood underneath. Communication was clear that the quote included 5 sheets of plywood and anything above that would cost more. Well, unfortunately - we did indeed have to have more than those 5 sheets and they came in at a hefty $85/sheet. A bit more than some of the other quotes received. All in all, I paid about $900 more than initially quoted, but the communication throughout the process was good and the quality of workmanship seems great. Hopefully won't have to do this again soon. Also, I live in California so being able to manage this process remotely was amazing and thus a vendor with great communication was much needed. Thank you to the staff at Black Rock Roofing! Hope I won't have to call you again anytime soon ;)

During this recent cold snap, we ended up with a serious ice dam that started leaking into our…read morekitchen. It was incredibly stressful, especially after another company had already been out and didn't resolve the issue - the leak came back the very next day. Kris and his team were a completely different experience. They fully removed the ice buildup instead of just breaking at the edges, and the problem was actually fixed. Professional, efficient, honest, and more than fairly priced. I'm very grateful for their work and wouldn't hesitate to call them again.

I was in need of a roof replacement in Buffalo for a rental property. I got several quotes and…read moreOconnor wasn't the cheapest. I did feel the most comfortable based on seeing what previous customer had to say about working with their team on similar projects. They made the process super easy, communicated every step of the way and the roof turned out great. Since then, I called them for an emergency roof repair as my flashing had issues and was letting water into the attic. They got a team member out quickly and since then, no water!

CW Construction is an outstanding company. I recently had the roof and gutters done on my house…read moreand detached garage.Dave was great to deal with from estimate to project completion. He explained the process thoroughly and concisely and addressed any concerns I had. The workmanship was top quality from start to finish. In addition, communication was excellent. As an added bonus, they also provided the lowest quote that I received. I would absolutely recommend Dave and the crew at CW Construction.

Hired for gutter repair work…read more CW construction replied quickly. They came out and gave me an estimate where a competitor wanted to come out and do the work but wouldn't give me a ball park number first. Others didn't respond. The weather caused the appointment to be pushed multiple times (snow and high speed winds which is what caused the damage in the first place), but the work is done and the gutter appears very secure now. Pricing seemed reasonable for the time and materials used. They were friendly and open to various payment options. The estimate came slightly under the quote, (rounding distance so very slight) which is always nice. Notes: I know it's hard being a contractor and taking calls while working, but more prompt notifications about appointments being moved would be nice. Communication wasn't timely but I had the sense that there wasn't a home office fielding work, so I'm certainly more understanding. Hard to be timely when you're dangling from roofs trying to get work down before the next storm wave. They were certainly better than some other contractors I recently worked with.

We can not say enough about how pleased we are with the results of the work that you folks did…read morelast week. A new roof, with a new skylight, done in one day and it looks just great. New gutters and covers the next day. When you folks arrived and started working the intensity of the work made it look like someone had kicked an anthill open. Everything perfectly done in a short time at a very fair price. What we say here cannot really express how satisfied we are .. Thank you.

I did not have any service done but my neighbor did. The roof looks good. My complaint is the…read moreexcessive noise created by loud workers and blasting music. Workers should show common courtesy to surrounding neighbors.

The Good: - The…read morepre-sale process was smooth. Jake had an excellent presentation - They were the lowest bidder - The roof looks good and I have not had any issues with it. - Their "A" team came out to correct some issues (the flashing looked like it had been installed by a 4th grader) The Bad: - I was told that a PM would be onsite the entire time. In reality he was on site for maybe 10% of the project - My project was sub-contracted out to a another team and I was NOT informed of this. This became a major problem when I started having issues and could not talk to anyone (the subcontractors did not speak english). Note that Buffalo Fresh Roof is NOT the company you are signing with. The contract is actually with Bors Pros Construction - Within an hour on the first day, the protective tarps had come down and there was debris raining down on my deck and flower beds. When the PM showed up at the end of the day, he said that this could not be helped. Of course, that is garbage - they wouldn't put the tarps up if they didn't have a purpose. Also, this is not what I was told in pre-sales. As a side note, I saw the same sub-contractors working on a project down the street for another company a few weeks later. There were no problems with the tarps on that project. - The roofers decided to try to do a u-turn in my lawn and got stuck (I still have the ruts). They then gave me attitude when I refused to try to pull them out using my truck. - I have damage to my gutters, deck, flower beds and lawn. - I am still finding nails around the perimeter of the house To be fair, the PM did knock off the additional cost incurred in replacing some of the plywood. It wasn't worth what I am going to have to spend in the spring to fix my yard, flowerbeds and lawn - I just wanted them gone.

These guys were great. The roof over my restaurant got damaged by ice and wind during the january…read morestorm and Jake had a quote ready on the spot and got it to my insurance. From the time the damage happened to the time the damage was repaired it was just over 1 week. Thank god there are people out there who know what they are doing! Could not recommend these guys more!

Five Star just completed a Siding job on my 1890 Queen Ann Victorian Home. With the challenges of…read morethis style of home, they did a terrific job at a very reasonable price. Everyone was easy and pleasant to deal with. Many thanks to Brian and especially Sergio with his skills and how he paid special attention to details, which made such a difference in the outcome. I couldn't be happier

The name says it all, 5 Stars! We contracted 5 Star after we suffered a house fire. Mike and his…read moreteam restored our house in better than new condition. Would hire again and again. They covered every aspect of the rebuild. From the roof trusses, sub floor, dry wall, spray foam, pluming and electrical. Top notch team.

My experience hasn't been the best…read more The first issue is a roof leak that started 2 months ago. Amherst didn't offer a temp solution and it took them two months to replace. Part of the delay was definitely weather (thankfully the leak was minor), but there was poor communication through that process requiring multiple follow ups on my end so I could have an understanding of progress. The initial estimated time had been 3 weeks (seemed optimistic to me). Two months is obviously a bit of a difference and more than I was expecting, even with weather. Holidays probably came into play, but no communication. Promised communications didn't happen, consistently. I have sympathy due to the weather but the lack of a communication/follow up on promises is a negative mark. Estimate: onsite estimate service was friendly, helpful, and solution oriented. This won me over vs other companies that were "do the minimum" and some just knocked and then left without talking with one that even failed to send an estimate. Pricing was similar to the competitors that responded and sent me a quote. Amherst was only a couple hundred higher. I was willing to pay slightly more based on the positive estimate experience and reviews, but I question the wisdom of that now. Onsite: One of the workers peed on the snow in my back yard. I don't know why they didn't ask for the bathroom, but dude... gross. Don't worry, I didn't photograph. I know people gotta go, been there, but I have a bathroom. Also, my garage door was slightly opened about 6"(currently it's busted because a cable jumped the spool and so it requires work to open and gets stuck unless you work it). It's been closed for days waiting for a warmer/dryer period for me to spend a couple of hours attempting to fix. This makes me suspect the worker who peed in my yard also attempted to access my garage, but my camera didn't capture it so I'm uncertain. Not sure why else it'd be open on the day they did work. It was closed before. Thankfully opening all the way would have made a huge screeching racket, so while I haven't checked I suspect nothing was stolen. They needed a spot for a large dumpster placed in my driveway and cars to be removed. Just heads up that they'll want a dumpster as close to the roof as possible. Colors were slightly different from initial conversations (trim was supposed to be black (based on remembered verbal conversation) but were white. Roof tiles were green and the fact they were a very different green wasn't brought up until installation day. I appreciated it being pointed out but I was a little annoyed it wasn't mentioned on the front end. Cleanup: I didn't understand why reviewers posted about the "good cleanup" jobs of contractors. Oh boy do I understand now. We found 16 nails in our drive way in just five minutes of looking in a 10'x10' space. (Checking this morning: Our deck has nails and in our neighbors driveway I found 4 nails.) Thankfully we still had daylight to check our driveway before parking our cars as I'm pretty sure we'd have lost at least one tire. I'm extremely unhappy about this as magnets exist and can be used to sweep for nails or metal detectors can be used. Those methods would both be cheaper than me replacing my tires and I'd absolutely be looking for reimbursement. Also nails on my wife's office front steps that she didn't notice last night but were twisted and could have caused harm. Her reaction is significantly less calm than my post might indicate as she STRONGLY vented her feelings about it. Thanks Amherst. I had been two stars, but that dropped it to one. Photos: I was promised photos of work done, but they haven't been sent as of this review. The job itself? Ask me in ten to 30 years I guess. I mean, a roof lasting is sort of the bare minimum of expectations. What sucks is that this had seemed the BEST of the contractors I received quotes from and based on Reddit reviews. I've only had a couple positive experiences with Buffalo contractors and I'm not sure if this is a sign of the times or specific to Buffalo. Before COVID when I lived in other states/cities my experiences were significantly better with contractors. Now it feels like there's a bare minimum level of care to do a job well. Paying a little more doesn't seem to have gotten me a little more. Will I use again? Right now that feels unlikely but the other vendors seemed like they would be equally bad so I'd probably check Reddit/yelp for the most recent reviews as things change. At least, in theory, I have a lifetime warranty.

Incredibly professional and very helpful! I didn't go through w their services because I was…read morerepairing a gutter that fell. Definitely will keep them in mind for the future. Incredibly kind and straightforward