If there was a negative star that is what I would put for rating.Do not use this company unless you…read moredon't mind paying above your quoted prices. I've been a loyal customer for 13 it's and as of this yr it will be my Last. Extremely unprofessional group that simply wants the moneyand not caring about the customer..beware of this group please seek another pool company that is competent and customer oriented​

What Dummies out here are writing these reviews? are they real people. These guys have zero clue…read morewhat is going on. We finally fired them today, after all of this in the last two months. Day 1 - Pool opening - Precision Pool no showed. Apparently they went to the wrong house, who had no pool, and instead of following up or calling they just simply removed us from everything. After getting in touch with them a few days later finally, they got us back on the schedule a few weeks later at which point the guy showed up and said, i cant do this in one day, we will just come back. From then on, things just got worse, from missed cleanings, to no shows, to incorrect billings. Complete nightmare. I assume i finally talked to the owner here at the end, who let me know the person who was doing our house was let go, he offered no apology, no credits, and when i asked him about charges that were made when no one showed up, he said you were on the schedule so you were charged. lol How is this place in business? are people that desperate for pool cleanings?

It's so great to have a store here in hampton. but its the…read moreemployee who makes the store Sky is the best ! she is so competent and always willing to give advice not just to upsell product it seems like she lives there always so pleasant and artistic talent so obvious I remember first seeing the mural she chalked behind the test counter Wow !! it still impresses me every time I go in for a water test u are lucky to have such an employee John M

This is the friendliest and most helpful pool supply store I've been to in the past 10 years. The…read moreemployees are very knowledgeable and have been correct in sorting out my various pool "issues". We've had our pool now for 10 years but I only started coming to Aqua Paradise a year ago, wish I had come sooner- it would have saved us a lot of grief dealing with the other companies who didn't know what they were talking about, didn't care what your problem was and would knowingly sell you products you didn't need.

Had a little hiccup at first. No fault of the pool company. Wrong liner was sent. Within a…read morecouple of days they came back out and fixed everything. Absolutely love the pool. Would highly recommend!

My family recently bought a pool from Gibraltor Pools and we are beyond thankful and appreciative…read moreof everyone at Gibraltor who has helped us through the process of purchasing and building their pool. All the staff are very kind and helpful. We had a lot of questions as we are first time pool owners and they were very kind to answer all our questions and point us in the right the direction and even give us resources. We are excited to be apart of the Gibraltor Pool family and recommend anyone looking for a pool to go to them. We had an awesome experience and we consider them family to us!

The worst place ever they charge you when they don't do the job and if you try and dispute and call…read morethe owner he will endlessly avoid you at all costs while denying free services and having the staff be petty and spiteful.

The absolute worst Pool Company around. This company is a complete train wreck. We had a liner…read moreinstalled which leaked for years. They refused to help us and told us to contact the liner manufacturer. When we tried Gallant said they could not find our records and didn't know who the wholesaler of the liner was. Additionally they broke our pool light, told us to call an electrician. Failed to show up on several occasions after telling us they would come out to look. The owner of the company refuses to answer messages. This whole fiasco cost us 6 thousand dollars . Seeking a legal remedy now . PLEASE save yourself a lot of money and trouble and use another pool company.

Chris is an absolute relief after years of being bullied by St. Cyr and shaken down by Mainely…read moreTubs. He's solution-oriented, optimistic, and a hard worker. I used North Shore Pool Boys for a property I oversee and will absolutely continue to use them. Highly recommend.

Total scam--left me high and dry with pool opening. Beware. Do not waste your money!!!read more

I have used this wonderful company for a few years now for multiple services of opening and closing…read morepool, replacing our liner. They have always been quick to respond, quick to schedule and on time every time. Their technicians are wonderful and they seem to always have a veteran tech to guide the newbies. They take their time to make sure all is done well and efficiently. I will always call this company for any and all my pool needs.

We've been using Family Pools North for over a decade, and their customer service is exemplary!…read moreDave, Jonathan and the whole crew are so knowledgeable and friendly - even when they are busy. I'm handicapped, so they always carry my purchases out to my car, and they give me very detailed instructions on how to treat my water to keep our pool at its best! Their Pristine Blue products are great; it's really nice to swim in a pool that isn't reeking of chlorine and doesn't ruin swimwear! Thanks to you all!!

My wife and I were looking for a new hot tub and went to St. Cyr to see what they offered. We spoke…read morewith Nancy and decided on a Dimension One hot tub. Nancy was very knowledgeable and took the time to answer all of our questions to make sure we were choosing the tub that was right for us. She also covered all setup and maintenance requirements. Once we placed the order, Nancy scheduled our delivery which was actually scheduled around the site prep we were finishing. On delivery day, three gentlemen arrived to unload and set up the tub in the location we had prepared. Delivery and setup were top notch as well. Our experience with Nancy and the rest of the team at St Cyr was A+++! We cannot recommend St. Cyr enough if you're looking to purchase a new hot tub.

We purchased a hot tub through St. Cyr and at just under one year the tub started losing water. We…read morerequested service under warranty, and it turned out that the seams had failed in one of the seat modules. The seat module was under warranty, but they still charged us $129 for this. Apparently they will charge a fee for any warranty work after six months. It's pretty outrageous. Just over a year later, the replacement seat module failed. We asked them to replace it. It took numerous tries to get them to actually come out to do the new replacement, and at no time in the process did they ever quote a price. They ended up charging us over $600 for this second replacement. I do not recommend dealing with St. Cyr. Their communication has been consistently awful, and they gouge on price.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The…read morestore is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive.

We were very happy with Keith's professional excellence. He removed and installed new tiles around…read moreour gunite pool with his hard work and great skills. We are very pleased with the results.

I loved working with Keith - he has a lot of expertise and does an awesome job. He is easy-going,…read morehas a good sense of humor and unstoppable creativity. We are happy with the updates he suggested - the pool is much more usable now, user-friendly, easier to maintain and looks awesome. Keith has good work habits - works non-stop until the project is done. Thank you, Keith, and hope to see you next year ;)

I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

After several years of poor service we can no longer it as we have given the. Many chances to…read morecorrect issues caused by lack of attention to detail. Example each year we have then open the pool. Each time they do we find a new leak not due to old equipment just lack of attention. This time we had then install a new filter and of course I walk into the pool shed to find a large puddle of water. Clearly they installed it but never checked to see if it was running properly. This is the typical type of service they give and to boot they are arrogant. Customers service is. It their strength. On top of that their prices are extremely high. One would expect better service for such high prices. The last straw was when they charged by credit card without my authorization. Apparently they kept an old copy of my number and pin and use that charge my account and explain to them that this was illegal and fraudulent and ended my service with him. Beware and I long-term partner in your pool service..