Since early this year, 2024, I have been coming to Sweet Puffin to grab a sweet treat for people that were celebrating their birthdays at our organization. The first interaction was excellent I bought 4 desserts: the guy, placed a 'happy B-day sticker on the boxes, placed the boxes within a bag, and was extremely cheerful and accommodating--all very classy and presentation was great. May later interactions were poor: the lady behind the counter, claimed "we don't have any such B-day stickers" and then just wanted to hand me the box without a bag. On one occasion, I bought 2x cream puffs and she took my order and then--just as she opened the box to place them inside, she said, "Oh...I can't give you a box, I have to give you a bag". I told her, I come here often to pick up B-day sweets, we have over 100 employees, the cream puffs will get damaged in a paper bag, she said, "no they won't". I told her please make an exception, and she did. I would have cancelled the order if she had told me that fact ahead of time. It was only when I handed the sweets to the person celebrating his birthday and he opened the box in front of everyone that I notice the girl had placed one of the cream puffs upside down--just great--real effort shown. I must say though, if Sweet Puffin reads this review: THANK YOU! I would have never looked for another go to 'sweets place' if it wasn't for the poor service and 'nickel & dime' mentality. I now go about 1 block away to La Foret and they actually have proper cakes and are more than happy to make the presentation extra special--without making an issue about boxes. Thanks again Sweet Puffin--will never be returning to your store. But from the looks of things, everytime I have been there, you don't really care that your establishment is fairly empty most of the time. All the best to you and I hope saving the cost of boxes really increases our bottom line! read more