Kathleen is a great provider. Communication service and conversation was great. Atmosphere was…read moreclean an calm

About 30 minutes after leaving this review, the owner called and texted me to apologize. I was…read morerefunded and offered a free service to fix my brows. I really appreciate how fast and kindly the company responded. She was very considerate and eager to help me! Unfortunately, my schedule has been so tight I have not been able to go get them fixed so have had to start filling them in everyday.

Simply Sugar, is simply the Best there is…read more Walking into Simply Sugar you enter a Beautiful welcoming environment with a warmth greeting form Marie, the owner and aesthetician specialist. Marie listened to my concerns and areas I was wanting to treat and not only made me feel completely comfortable, but executed the treatment efficiently. Finding out Marie also offered eye brow tinting I immediately added the service to my appointment. I am a Designer, Artist & high fashion Model so I can be particular when it comes to services on the face. Marie not only customized the perfect deeper warm brown for my complexion, & strawberry hazel hair color, she gradually built my eyebrows to the deeper color I desired to make it was perfect. It is always a highlight when I get to come into the Beautiful space for a treatment and get to catch up with Marie. I always leave with a handful of the Hershey kisses she leaves out at the front desk for customers Simply Sugar is simply a * 20/5 * Thank you Marie for putting in the work to creating such a wonderful space.

I'd show you my sugared areas, but I don't think that's appropriate ;) I've had two wonderful…read morepeople work on me while I'm here. It's a lovely atmosphere and they follow all the guidelines for COVID. Very clean area, great people, amazing sugaring.

I got a lash lift and tint with Amanda and I am very happy with the results. I got a lash lift at…read moreanother place and wasn't super happy, but with Amanda she was very quick and efficient. Results are amazing I am so happy, I will be back.

Loved my PRX Peel experience with Amanda! She was friendly and super knowledgable. Would book here…read moreagain :)

Emily at Sugar Sugar is the best! A friend recommended her for eyebrows and she listened to exactly…read morewhat I asked for. My skin is also glowing after my first facial I had with her which she catered to my specific skin care needs. She's also so nice and personable I highly recommend her services!

Our stylist Emily was professional, confident, patient and did a great job with a first time brow…read moredesign. The studio is conveniently located and prices are reasonable. Great experience, we will be back!

Had my first sugaring at Babyface with Jen. She was awesome! Can't believe I haven't been here…read moresooner. Beautiful space and very professional. Recommend.

I've been coming here for awhile and usually love my experience so I'm pretty bummed about this-…read moreunfortunately, a product that's not pregnancy safe was used on me (Strawberry Rhubarb Masque) - even though I made it clear I was pregnant and asked if it was a pregnancy safe product in advance and mentioned that some products from that line aren't considered pregnancy safe. I wish this would have been double checked prior to being used on me because even if it's probably fine only happening once and (hopefully) it wasn't in a high dosage.. but was unable to confirm this - it still caused me immense anxiety that I really wish was avoided. I washed it off and emailed my doctor. But I still feel awful and wish more precaution was taken. This was my first facial since becoming pregnant (almost 27 weeks now) and I was really looking forward to it and thought I'd be safe here. Unfortunately I didn't feel safe and I wish I never came now. They don't have pregnancy pillows to accommodate pregnant individuals either. I'd go elsewhere if you're expecting but otherwise they usually do a great job... pretty disappointed this happened to me though /:

I saw Julia who I used to see regularly few years back at a different place. I was so happy to have…read morefound her again and as always she was amazing. Another 5 star review for the great Brazilian. I also want to add that Emilie and Taja are both amazing at Brazilian as well.

I made an appointment with Kat, she was kind enough to get me an appointment for Sat May 3,2025…read more@5pm. I was really excited considering I had not done my brows in almost 6 months. Having a baby and working the weekends it's extremely hard so I was very grateful I found a place and Sugar waxing was different for me I thought I'd give it a try. I had my appointment with Kiana, she greeted me offered me a flass of wine and we proceeded to the waxing table. I didnt feel pain at first but halfway through the session i heard Kiana say "Oh Shit", i was reslly nervous what she did to me and my left eyelid was on fire I i asked her to please take a break. Another customer showed up and she told the customer 5 min as if she was rushing. She showed me my eyebrows and saw she had yanked, pulled off a bunch of my eyebrows that werent supposed to be removed. I even asked her for an "S Shape" and later continued to tell me to come back Morgan was a specialist in eyebrows. This is so effed up when i made the appointment i specifically told them i wanted an eyebrow wax and i had a lot of work and trusted them. I am in pain still, my skin is irritated and extremely burned and ended up having a black eye of how rough Kiana was with my brow. I got asked at work if i was assaulted it was embarrassing. The owner Vanessa got back to me 3 hrs later, it seemed to me they were more worried about a negative review than the customer. Also Kiana has left unsatisfied customers. I will put captions on the pictures how it looked like throughout the day and reviews of different customer and texts i received. This was the most painful experience I've ever experienced when it comes to eyebrow removal. Next time I am just sticking with eyebrow wax. I gave it a try, it's definitely not for me and again more painful than thread, or wax. To each their own but had a terrible experience and wish them well. I do hope the owner obviously sees that many customers have been dissappinted by Kiaras service. My advice look into this place before you go there. My experience was awful and very painful and ended up with burned, damaged skin, and a black eye.

Been a customer now since 2020 and could not be happier…read more When pandemic hit and we were all working from home, I would not go to my usual salon in Bellevue anymore. As I was looking for an alternative, I found Smooth Sugaring close to my house. And now that we are going back to the office, I will still stay with Smooth Sugaring just because of the great service and flexibility of Melissa.

Amanda was the best !!!! I'm visiting back home and needed to get waxed . So i made a appointment…read moreand i felt like i knew her ! She was so personal and friendly! When I'm back home I'll be back .

I've been coming to this specific Sugar Plum since I moved to Cap Hill and I always appreciate how…read moreclean the space is and the great customer service! I see Elissa and she is super easy to talk to, ensures my comfort, and does a really good job of getting my hairs out. She offered me a Needoh cube to squeeze during my appointment and between that and updating her on my life, the appointment flew by and the pain was minimal! I highly recommend Elissa if you're looking for an experienced sugarist who loves cats and travel :)

Great welcoming staff. They do a great job of ripping all your hair out. Location is nice for those…read morethat work downtown, or within driving distance Sundays to take advantage of the free parking. Hint find the 30 minute load zones except Sundays. The elevators are old so if the floor button doesn't work in one elevator try another. Bonus there's a coffee shop on the ground floor to grab some coffee on your way in or out!

I went here, to get sugar waxed for the first time and I loved it! This space makes you feel…read morecomfortable and safe. My session was full of laughs and I left feeling empowered. I will definitely come again and recommend this spot. Also I love their dog.

This review, like the other bad reviews here, are not about the quality of sugaring services. She…read moredoes a great job with that. It's about the militant policy and the assumption that her time is more important than anyone else's. This business has all the shortcomings of a large company, and none of the benefits of a small business. I originally was waxed a little 4 weeks ago. April advised that I come back five weeks later. I run a tight and busy schedule between school, work, and caretaking for an ill family member. During the interim my cell phone was broken by the ill family member (dementia) and I had to switch my phone out. When it came closer to the appointment, I looked through my emails and did not see an original booking message. My calendar did not carry over, and I then received a text message 24 hours before the appointment. I was surprised, because most salons will send a booking email and then a reminder before their cancellation policy... something for confirmation at the onset. I showed up on time with a mask on, and wanted to rebook as I had hardly any regrowth. She was immediately angry, telling me that "she deals with people like me all the time." I was pretty shocked. Not only that she was so quick to anger, but that me showing up and using my time (because time is money for everyone) meant absolutely nothing. She angrily said that she pays for the roof over her head with the clients she has keeping the appointments. Good to know I'm just another blank face with a credit card. I have worked in customer service in 5 star hotels, fine dining restaurants, and for companies that have excellent customer service. The basic concept is that both parties' time is important, not just one. Another concept is that I would often choose to go to "mom and pop" businesses to support them instead of larger companies. The understanding was always that if they would be accommodating every once in a while, then I would tip an increasing amount each time, usually topping off at 30-35%. I have always supported service people. But at this business, it has been made abundantly clear that this is not a service oriented business. It is a profit-driven business where everyone is merely a number. She then kicked me out, telling me that she's always fully booked and doesn't need any more money. That was a weird contradiction and told me that she was speaking from emotion, and not reason. If you are nearby or have more flexibility with your time, and don't mind being treated somehow worse than all of the service companies I've worked for before in the past two decades, should you ever take an effort and show up to reschedule out of good faith, then please by all means be a patron to this establishment. But if you are looking for someone who truly values people and honest customer service, this is definitely not the place for you. April doesn't even bother to send out a booking confirmation. I've shown up 15 minutes early to everything I've been responsible in my life: work, school, appointments. I showed up on time this time. Again, didn't even register since I wanted to reschedule and not pay for having two hairs waxed. This has nothing to do with entitlement on my end. I just don't have the time or the patience to deal with people who do not understand the basic tenets of good customer service or the way that the tipping system works in America.... meaning if you extend excellent customer service, you tip an excellent amount. I would have included this appointment's service amount in my tip had I been allowed to reschedule. I only give my money to businesses and people who understand customer service and have the humility to work with people. Hubris is not something I will ever deal with when it comes to paying for a service that is not a necessity from an economic standpoint. If I were to run my own business, and felt overwhelmed, I would at least automate a booking confirmation email or have a booking confirmation template ready to send in case anything happens to a client's calendar, as most people now track it via their phones and various devices. But she insists that everything she does is perfect and there's no room for improvement, and clearly everyone else has a problem. Talk about shifting the accountability and responsibility.

Did an absolutely fantastic job, I'm so happy with how they turned out--super natural and looked…read moreexactly how I wanted them to, I'll definitely be coming back!

Love getting my brows laminated and tinted here! Service is friendly and I've been going back for…read morethe last couple of years.