Well, at least business was "Blooming" due to Mother's Day reservations…read more
All jokes aside, I visited this restaurant yesterday for a Mother's Day brunch with a group of eight others. Our reservation had been confirmed the day before by both our host and the restaurant. When I arrived early, I was surprised to find the place jam-packed and clearly overcrowded. The front-of-house staff, along with the presumed owner, seemed overwhelmed and initially could not locate our 12:00 reservation. There were also guests with 11:30 and later reservations that were still waiting to be seated, along with several other groups scheduled around our time. After waiting nearly 50 minutes, talking with others who were also waiting, and watching two other tables be hastily set up and filled, we were finally seated.
The table had been quickly wiped down and set with placemats, but it was missing silverware and several glasses. Most of this was resolved fairly quickly, though two people still never received glasses, with one person asking a few times for one. Our clearly overworked waitress brought us water and eventually took our order after a shorter additional wait. I ordered a $6 cappuccino, which was enjoyable, with a moderate amount of foam and a pleasantly bitter flavor without tasting over-roasted. However, another person's $4.50 iced coffee did not seem worth the price, as it appeared to be no more than a 12-ounce glass and was mostly filled with ice. Outside of coffee, the staff was understandably slow with water, with long waits, and we finally got a pitcher near the end of the meal.
For my meal, I chose the $16 Poached Browns, which included two poached eggs, pulled pork, an English muffin, hollandaise sauce, and their Bloom hash. Many minutes later, and I mean many, the eggs were properly poached and were the highlight of the dish. The pulled pork, served without any additional sauce, was dry, and the small amount of hollandaise did little to help. The hash on the side lacked crispiness and vegetables, aside from what might have been a tiny piece of chopped yellow pepper. Overall, it was below average but passable.
Two others ordered the Make Your Own Omelette for $19, which comes with a choice of three ingredients, the same hash, and bacon. They made two specific requests, both of which our waitress confirmed: first, that they did not want bacon, and second, that they could substitute fries for the hash--regular fries for one person and sweet potato fries for the other. Despite this, both plates arrived with bacon, as you can see in my first photo, where one of them transferred her bacon to my plate. The other person sent her plate back and ended up receiving her Mother's Day meal well after everyone else. The omelette also looked a bit more like a frittata, which I didn't mind. After waiting a while, including finally getting pitchers of water, we finally left after a long and annoying bunch.
If this spot indeed had reservation issues, why on earth were they still allowing walk-ins? Why did they tell people it would take 15-20 minutes to seat when it would clearly take 30+? This entire experience was inept from beginning to end. The food this time is closer to a 2, but our experience as a whole was closer to a 1. I would never go back.