Don't be put off by Trail's website. Like many appliance vendors, Trail Appliances has a poor…read morewebsite. It tells you that the company exists, and what manufacturers it deals with, and almost nothing else. However, once you are in the store, the staff couldn't be better. They leave you alone for ten minutes before asking if you need help, and respect requests to come back in a few minutes. Once you do start talking with them, they will mention all sorts of things that you may not have thought about. My one reservation about Trail is that its floor staff and delivery staff don't seem to communicate very well. We had a couple of problems with delivery, despite asking the flloor staff to pass information along to the dispatcher, and the dispatcher kept getting our address wrong. Even so, our experience at Trail was far above what we found at Edmond's, Sears, Future Shop, or Home Depot. The next time we buy household appliances, I think we're going to save time and start with Trail.

I was very disappointed. Walked in, roam around with my measuring tape, obviously interested in…read morebuying. No one attempt to approach me and ask what I am looking for. In and out within 15 minutes. Drove all the way from the Coquitlam location to a competitor I the same area and bought my appliances cos they actually acknowledge my presence and ask about my needs.

Once they get your money, they are done with you. Won't shop there again. No product support.read more

Pathetic .. didn't get what I ordered.. got hung up on 2ce .. typical sleazy salesman .. promises…read moreyou .. you pay .. only In my case $3100 .. get hung up on when I try to talk to salesman .. now I am stuck with shit

This company DOES NOT stand behind their products. Do NOT buy from them. We had a new fridge that…read moredidn't freeze properly and the seal came off. Because it was after 60 days, Canadian Appliances refused to help in any way. All they did was refer us to the manufacturer phone number (agents based in Philippines) who insisted an East Coast repair (6000 miles away) company could help us. Had something delivered earlier and drivers showed up an hour earlier than expected. Because we didn't hear the phone they drove away and couldn't bother getting out of the truck to knock on the door.

*** PHONY CUSTOMER SERVICE ***…read more CAS "customer service" is completely fake. I've waited on hold for hours, only to be dropped. No one calls back if you choose a call back. The online chat will show you as number 1 in the queue for an hour or so then drop you. I ordered over $10K of appliances from CAS, including installation of the gas range. The delivery people refused to install the range. My salesperson, Pavneet Kaur, called it a misunderstanding and said CAS doesn't install. She told me to figure out installation myself or talk to their After Delivery support (which doesn't exist). Despite adamantly claiming that CAS doesn't install, she later sent a Boxing Day email that included this gem: "Easy installs to get your new appliances up and running fast, including dishwashers, gas ranges and laundry". Total BS.

Brianna at the front counter is an excellent representative she does her job perfectly every time…read moreand is very friendly and personable

Not impressed. Company does not handle issues sufficiently. Poor customer service. They never,…read moreor rarely, answer the phone. I can get the parts I need elsewhere.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

I'm not going to review Direct Buy as a store like so many other people do. You can easily find…read morethose reviews online, and what Direct Buy is all about on Google. I am going to instead review the type of service you get at this particular Direct Buy store. The service here is amazing. When we first walked in for our little infomercial tour, people were very pleasant and helpful, which you would expect because they ARE trying to sell you something. But once they had our money for membership (Which is their main profit source) the customer service remained impeccable. You walk in and they remember you name, ask you how you are, and are generally interested in what you have been up to since last time you were there. If you have any questions at all they will go out of their way to help you, and you WILL need help at first. We have bought a lot so far since we are doing some major renovations. We have only had one mess up in purchasing. The carpet was the wrong colour. It got picked up AND installed by our tradesman before we realized the error. The error was a mistake on DB's part. We walked in and with absolutely no argument they ordered us the right colour and apologized for the mistake. I was floored, and SO happy! I was fully expecting a argument... but nothing. Just instantly fixed with a smile and apology! Walk in, chat with one of the girls, grab a coffee and enjoy yourself while 'shopping'. If you're thinking of a Direct Buy membership, I can't really tell you what to do there as everyone's situation is different. But I can say the Customer Service you will receive at this location is amazing. Shout out to Megan, Janine, and Pat. You guys are great!

Got phoney package delivery notice from this business. Looked like Canada Post but it wasn't…read more Deceitful advertising practice.

I had the worst shopping experience ever with The Brick Coquitlam (3000 Lougheed Hwy). On May 15,…read more2025, I purchased a sofa with financing. From that day until now (October 2 - more than 140 days later), the sofa has never been delivered. The problems started right away. They pressured us with a "special one-day promotion" and promised a $200 discount if we bought an extra item. We trusted them and bought a coffee table, but the discount was never applied. When I followed up, they simply denied ever saying it. That is dishonest. They also sent us "gifts" (a soundbar and pillows) we never asked for. Later, when we tried to cancel the order after endless delays, the manager said we could not cancel unless we paid $400 for those so-called gifts. Even when we offered to return them unused (because of poor quality), they refused and said they were "final sale." This is unacceptable. Every delivery promise was broken. July, then August, then "it has shipped" in September -- but still nothing. The manager made empty promises and never called back. Meanwhile, payments started in June and The Brick has been taking my money without delivering the sofa. The Brick has shown dishonesty, false promises, and terrible customer service. I will never shop here again and strongly warn others not to trust this store

This particular Branch of 'The Brick' became the final destination for a recent order of two…read morekitchen appliances we originally arranged to purchase via the Grand Daughter in Calgary. I had forwarded details of what we wanted -- re: a fridge and freezer -- and she placed the order with The Brick there. The Daughter then went to her nearest store here, paid for the items, and the order was transferred, all further communications and such came to us from this Coquitlam store. Though it took considerable time to acquire what we had ordered (due to back-ordering of one of the products), the store kept us well-informed of what was happening, and eventually all went well, along with a smooth and accommodating delivery to top it off. The old fridge had done its thing fir a long while, but it finally gave up and needed replacement. At the same time, we thought it would useful to add a small chest freezer to the place (a replacement for an old one which quit a year or so ago). So two new shiny appliances to use and enjoy -- a Frigidaire 12 cu ft, top mount freezer 'apartment-sized' refrigerator, and Frigidaire 5 cu ft chest freezer. We are both happy with selections made, and the total shopping experience received from 'The Brick'.

I've been a customer at Ben's Appliances for almost ten years now. They have outfitted my own…read morecondo, my mom's condo and my rental condo in the past years. This family owned business is professionally run with knowledgeable staff who truly care about your needs. They are low pressure and will work with you to figure out the right option to go with. I appreciate the smooth process from choosing the right dishwasher / washer / dryer to delivery and installation. They do what they promise and I've avoided so many headaches by making them my go to source for appliances. Highly recommend.

Gone out of business. I bought a diswasher and paid for warranty. No business - no warranty! The…read morebrother owns Fast Track appliance repair. They also would not help.

The store is filled with so many items it is hard to browse…read more The staff also follows you around which makes it quite disconcerting and unpleasant to pause and think about how each piece of furniture or appliance will look in your place. Maybe it is month end and they are trying to hit their target? Avoid this place unless you already know what you want and can tell the staff exactly what you are looking for. Big parking lot out front.

The best customer service I have received was at The Brick. Brittany handled the situation…read moreexceptionally well, and her problem-resolution process was excellent. Regards Rahesh