I had the worst shopping experience ever with The Brick Coquitlam (3000 Lougheed Hwy). On May 15, 2025, I purchased a sofa with financing. From that day until now (October 2 - more than 140 days later), the sofa has never been delivered. The problems started right away. They pressured us with a "special one-day promotion" and promised a $200 discount if we bought an extra item. We trusted them and bought a coffee table, but the discount was never applied. When I followed up, they simply denied ever saying it. That is dishonest. They also sent us "gifts" (a soundbar and pillows) we never asked for. Later, when we tried to cancel the order after endless delays, the manager said we could not cancel unless we paid $400 for those so-called gifts. Even when we offered to return them unused (because of poor quality), they refused and said they were "final sale." This is unacceptable. Every delivery promise was broken. July, then August, then "it has shipped" in September -- but still nothing. The manager made empty promises and never called back. Meanwhile, payments started in June and The Brick has been taking my money without delivering the sofa. The Brick has shown dishonesty, false promises, and terrible customer service. I will never shop here again and strongly warn others not to trust this store read more

This particular Branch of 'The Brick' became the final destination for a recent order of two kitchen appliances we originally arranged to purchase via the Grand Daughter in Calgary. I had forwarded details of what we wanted -- re: a fridge and freezer -- and she placed the order with The Brick there. The Daughter then went to her nearest store here, paid for the items, and the order was transferred, all further communications and such came to us from this Coquitlam store. Though it took considerable time to acquire what we had ordered (due to back-ordering of one of the products), the store kept us well-informed of what was happening, and eventually all went well, along with a smooth and accommodating delivery to top it off. The old fridge had done its thing fir a long while, but it finally gave up and needed replacement. At the same time, we thought it would useful to add a small chest freezer to the place (a replacement for an old one which quit a year or so ago). So two new shiny appliances to use and enjoy -- a Frigidaire 12 cu ft, top mount freezer 'apartment-sized' refrigerator, and Frigidaire 5 cu ft chest freezer. We are both happy with selections made, and the total shopping experience received from 'The Brick'. read more

The Brick - Use & Care manuals for fridge & freezer, plus other information from Frigidaire.. - Electronics Near Me - Coquitlam, British Columbia

Lousy Simmons mattress sinking in after 3,years bought in 2018. Teenager mattress. I called to claim the warranty, 10 years, it's a lie. First after an inspector came and said slightly worn. So it is 3 inches depressed on one side, the one he sleeps on. Coquitlam Westwood Brick finally answered my questions after many calls and emails. The lady had the gall to say the reason for the rejection was because we had a teenager sleeping on it. Wear is the warning under 12 and under 90 pounds. What a ridiculous company. Never buy a mattress from the brick! read more

Hi , I would like to say this branch is perfect place in hole Vancouver. They are very organized and very very on time for delivery. I bought a dishwasher from this store, they email and texted me one day before delivery to let me know about the time they do delivery. on day delivery, driver called me ahead 3 hours before, to give me estimate time. They were very polite and nice people. Package was clean and covered by plastic. I am very happy with them and would recommend %100 to everyone get things they need from this branch. read more

The Brick - Electronics Near Me - Coquitlam, British Columbia

Very poor consumer service as always, they never change. When needed to sell product, managers and sales will be all around you, but when there is an issue, no one would like to help. My last experience was horrible. Purchased coffee maker and when I was testing at home, started leaking on the side where shows the water level. Store did not take it back and suggested me to contact warranty, it was not even a week I have purchased the product. Manager was not helpful, all she said is contact warranty and laughed at me when I was requesting my money back. This is not my first time having this poor service with them after spending so much money for years and this will be my last time for sure. I will make sure none of my friends shop from Brick. read more

Horrible customer service, the person at the desk made us feel like we were not appreciated as customers. Basically everything is a final sale if they can justify it. They may have saved a few dollars by not accepting a return but it cost them thousands in future sales. read more

I did file a complaint on the brick Website and left my contact info yet only contact was a generic email asking if the issue is resolved. I am asking you if your complaint department only follow up by asking if issues resolved without taking any measures to resolve the issue how on earth you expect to see any changes or update in the situation read more

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Terrible service received from manager Kim. Absolutely no manners! Manager (Kim) is the definition of a woman with attitude. She does NOT try to solve the issue you are facing, but also makes you very angry and makes your shopping experience a terrible one. I went in to upgrade a dining set that I had purchased from their website. I ended up returning my full order and walk away empty handed just because of the way Kim spoke to me. The poor associate (Belinda) was VERY HELPFUL and spent several hours with us, helping us pick the right fit dining set for our house. She ended up losing a sale due to Kim's unprofessional attitude towards the customer. I will NEVER step into The Brick ever again in my life. Other competitors provide way more professional service, and their managers actually LISTEN to their customers. All I heard from Kim, the store manager, who did not introduce herself, nor said hi to us when we brought up our issues was :" There is nothing I can do" with an attitude. So, long story short, if you want to buy a furniture from store that will only take your money and do nothing about your concerns, The Brick in Coquitlam would be your dream come true. But if you want professional service, with respectful management, who cares about your needs and take an extra 5 minutes to listen to you, shop at any other furniture store, BUT The Brick in Coquitlam !!! read more

BEWARE their "Satisfaction Guarantee" is utter garbage. I bought a $1300 adjustable platform bed for my father who is almost 90 years old with dementia, so it is a big deal trying to get things changed in his world. The bed was delivered Tuesday, we put it together on the weekend and it doesn't work. In contacting their Customer No Service department I was advised that I had 48 hours from delivery to contact them otherwise I was SOL. I am beyond angry and will never step foot in that store again. read more

I want to comment Jag Singh in your Coquitlam store who was kind, attentive and very helpful. In fact, he was the third agent: We walked in and the first person, a woman, let us walk by without so much as a wave. The second, an older man, asked what we needed and pointed to the area and then went back to his phone. Then Jag asked to help us. During that time, the older fellow came back and said he was helping us and sent Jag away. I called him back and he made the sale. Jag was excellent! Thank you Jag. read more

Their return policy on defective items is terrible. We had a defective mattress that was covered under warranty. They charged us a second delivery fee ($90) for the replacement of the mattress. Coquitlam store just kept telling us it was company policy. We won't be shopping at any Brick again. Kevin read more

Thanks Ram for the great service! Easy and quick to buy the dining chairs I wanted. Terri read more

I had a very pleaseant shopping experience at The Brick. I purchased a Power recliner Couch, a Fridge and the All in one Maytag Wahser/Dryer. The manage was extremely helpful. The couch was a floor model and the manager arranged for the couch to be to my home. The tow men who delivered my couch were professional and courteous. I think was lucky to link up with my Sales person Donna, who from all appearances is a pro and extremely knowledgeable. Thanks to all who helped with my purchases. And thanks to Jasmine too. read more

I guess it's an okay spot to shop for household goods -- decent prices and wide selection, but somewhat ineffective salespeople. We spent some time trying out mattresses, but we're only told about the technology of each mattress, not what the technology meant for our sleep. The salesperson was good at giving us room but didn't know how to answer our questions too much. The salesperson was very bummed when we said we were going to continue our shopping elsewhere, even when we said we'd be back if they had the best option for that. I guess he knew that if we were shopping around, we would find a better deal elsewhere. read more

The moving service is super bad! Late again and again!! Not friendly at all!! They don't even want to come checking with me after moving, even though the mattresses are just 10 seconds away from them!! read more

Words cant describe how disappointed my family and I are over our Appliance purchases. We ordered appliances for our new house in June 2021 to be sure we would have everything for moving into our new home. We managed to get everything but our Eye level oven/microwave. We were not informed till the rest of our appliances were delivered that the oven we ordered had been discontinued and we would have to purchase different. The problem was we were moving into a pre fabricated house and the Rough in sizes for the appliances had all been complete. They only had 1 other oven with the same opening and it was $3000 more and not available till 1 month after moving in! When we go to move in we move all our appliances in the packaging so we don't damage them and when we open our fridge one of the doors is dented so bad you notice it as soon as you walk in. They would not do anything about it because we did not report it in 48hours. How are we suppose to report something we cant see? We cannot take of the protection packaging while it is stored otherwise it would get wrecked. After a month of living and a multiple phone calls to solve our fridge problem and find out a delivery date for our oven (without any success) they call to tell us the oven will not be here for another 4 month! They did not offer any apologies or anyway to help. Just a simple you and your family will have to continue using a toaster oven to heat your food. Will never buy from the brick again. I understand things can get delayed but we were patient the entire time and never got upset over the phone but still my wife and I were treated poorly when we called and never got offered any help other than an email address to corporate that never responded no matter how many emails we sent. read more

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Big store in busy plaza. The usual depts, electronics, mattress, appliances, home theatre and of course, furniture... Walked to the right, and Belinda pleasantly tried to find that perfect Ottoman with storage and its hinges, but no dice. read more

The Brick - now that is a real ottoman lol - Electronics Near Me - Coquitlam, British Columbia

After waiting 8 weeks for the correct couch, I was delivered the SAME couch!!! So the Brick has delivered me the wrong couch TWICE and now says I have to wait till February to get the couch I have ordered and paid payments on. So called complaints department phone number hangs up on you cause they are assisting other customers, I have been trying all day! The store manager is NEVER in working and when you file a complaint online they say they will respond in 2 day ...... still wait for that and it's been weeks! This is the worst customer service I have ever seen, an embarrassment for a Canadian company! read more

I purchase a LG washing machine from The Brick on Sunday . The machine was delivered on Wednesday. The company did the installation . However , machine didn't work . I called The Brick person called Ashley said they can't help she gave number to call LG customer service . When I called LG customer service they gave me a case # CNN- 190807256270 the person name is Irene. again I called the Brick customer not helpful. As at now still awaiting from them to call after paying all the money. very poor customer service from both companies. read more

we bought a new sectional just over 2 years ago and bought the extra warranty - so if something went wrong it would get replaced. well after fighting with them we are now ONLY getting 50% of the cost and instead of getting it as a cheque (like we were told) it is a store credit. we told them we are never shopping there again. we have filed with BBB. avoid shopping there and save your pennys and go elsewhere. we are now needing to buy a new couch read more

I am sending this message to complain about poor customer service. I bought 3 pieces coffee table and end tables from the brick park royal on November 17 that we were supposed to receive it in one week, maximum 2 weeks but unfortunately after all my follow up with customer service at store they are telling me I am going to receive it on Dec 11. They just tricked us to sell their product which is against the law. read more

Bought a dining table from Brick in Jan 2019. I discovered a minor wood chips damaged around Oct 2020. Immediately I call up follow up with an email the same month. It took them almost a month to reply to my complaint (November), and another month (December) for someone to drop by my place to investigate their damaged. The person who do the inspection promise someone from Brick will contact me within a week after the visit After waiting 2 weeks and no feedback, I left a few messages for them to return my call. After a week waiting and still no reply from them, I decided to visit their branch in Coquitlam on Jan 16 2021. The reply I received from their manager was shocking and unbelievable. They told me because I waited too long to made a complain, that the damaged has become bad and it was not covered under their warranty I told her the complaint was made in October 2019, and it took them 2 months before they send some one to investigate. I would suggest if you need furniture, shop some where, because their furniture quality are bad and it doesn't last long. On top of that their customer service are horrible and don't buy their warranty, its useless. They will find every excuse not to honor the warranty Justin read more

Stay away from this store. poor management. The level of incompetency in this store is just extreme. no customer service, no people skills. absolutely horrendous. sales people just sell and front staff just keep screwing up. they don't even know their warranty policies or return policies so they keep giving contradicting info to customers. horrible experience read more

Purchased sofa and bedroom set in July 2021. They first tried to scam us on delivery. Paid for delivery and the agreed terms was to have all items delivered. They wanted to refuse delivery on some of the items and were trying to have us pick up the items from the warehouse in Delta. They then sent us a USED and damaged sofa when we had purchased a new one. They also broke the back legs of the dresser sometime during transport and delivery. We called them right away. We heard back nothing. About a week later we call then they deny having to do anything cause we didn't report within 48 hours when in fact we did report within 30 minutes of delivery. It is going to take too long to go over all my communication with them. Long story short, spoke to 3 CS staff and 5 different managers. At every turn, they evade taking any responsibility, and in order, they always pass the blame to the customer first, then delivery, then the factory providing them the items. At no point do they ever claim responsibility. They then proceed to go through extreme lengths to not provide any written communication or agreement. I requested on half a dozen occasion to be contacted via email so I will have proof of conversation and agreement. They denied every time to the point where the manager said I should call to receive help or nothing. As you would expect, they agree to terms over the phone on multiple occasions, a week or so goes by, nothing happens, call back, and they deny having agreed to anything. Happened so many times. Came to some agreement in August. We waited. Heard Nothing. Followed up in November, then they once again proceeded to deny and passed the blame to us again for not following up on mistakes they did!!! They make the error and demand that the customer has to follow up with them to ensure they do their job fixing their mistake. Once again, lots of frustration and back and forth. First week of December they agree to refund 70%. Surprise, surprise, they refund 26.5% only and only after 3 weeks of waiting. We call, then they say oh no, we agreed to 40%, we refute that but then also point out that even if it were 40%, they didn't even refund 40%. So clearly, they just cannot stop lying. One lie after another. They lie once, they get caught, then they lie again to cover up the previous lie and make up a new one. After more calls, then they agree to send the remainder. They send another 9.5%. I call again, then the manager makes a stupid excuse that it was sent in two batches for some BS reason. At that point I didn't care, just wanted them to actually honor the agreed upon terms. 2 weeks later, still nothing. Back in August, contacted Brick HQ once over the phone and twice through their online complaint submission system. Over the phone they said they escalated the matter and will contact soon. Never heard back. For the online submissions, they never got back to me but after 10 days, I received a survey to provide feedback on their "customer service". I let them know I never received any and nothing. I have not heard back from them once for 5-6 months. So clearly, the policy of evading any responsibility and providing any form of customer service starts from the main HQ. It must be in their staff training. Cause I have had that take place from both their HQ and their staff at this Coquitlam branch. They are an absolute scam. They collect your money, send you their damaged goods, then you can never ever hear back from them again. I seriously hope they go under soon. Cause they sure as hell deserve it. read more

Terribly rude and aggressive customer service or lack therof. Manager do little to nothing to resolve concerns with their customers purchases. Supervisors or "managers on duty" are not capable or not willing to assist and dismiss any issues, by stating the manager will deal with. The brick is the new dollar store of the furniture world in customer service. read more

This place is poorly run!! You can never find someone to help you here!the manager is rude I had to return an umbrella that had a faulty part twice and I was rudely told there was nothing they can do about it.. read more

Me and family spend over 40,000 at the brick but I have to say I had the worst experience at the Coquitlam location even the manager has a very poor customer service. What happened to making the costumer happy ? And there is no number to call and complain. And that's over a 50 dollar chair I don't think I would ever buy any thing from this company specially the Coquitlam location and United Boulevard. read more

Krishma was extremely helpful figuring out a payment plan for our new couch, offered us a lowered warranty and even through in free pillows, great experience and feel very pleased with the cost of our purchase read more

I have a secret crush on the Brick. I bought a new couches there last year, and after the recession hit this year I decided to upgrade my kitchen appliances. When I went to look at appliances the store was mostly dead, it was a Wednesday night. The sales person remembered my boyfriend having called earlier with questions regarding certain models we were going to look at. The sales guy was great, I have a tendency of saying things to get reactions and he had a good sense of humor about it. He answered our questions about the pros and cons of their financing vs paying today kind of thing. Best part, I got my fridge half price and although they were brand new models my stove and dishwasher were discounted as well. No complaints! I will definately go back for my next being purchase. read more

I can't get over how AWESOME this location has been to me. Amit the store sales manager is THE ABSOLUTE BEST. I'm definitely not the easiest customer and he was incredibly patient and sales associate Alla was sweet and wonderful too. When it came to the sleep satisfaction guarantee he went above and beyond to help me exchange the original one I got (too firm) to my dream mattress completely hassle free and helped give me the best price for it too. I LOVE my new mattress and will always buy from this location and from Amit from now on! read more

If I could give The Brick Coquitlam ZERO stars I would. Do not shop here- this location is absolutely brutal with their customer service. Part of my online order was not received along with the delivery. The delivery men literally shoved the paper in my face and made me sign before I could even open the boxes. Then when I phoned the store, asking them to either deliver the item, or waive my delivery and I will ask a friend to pick it up, they stated that they will not do that as I did not buy from their store so they did not get the commission so they cant do anything. Had I purchased from the store, Gelda (manager) states that she would have "taken care of me." I have written confirmation from the coquitlam store email, that states the delivery company forgot to pick up the item, which is why it was not delivered. The delivery that I PAID for was not complete, they store is not doing anything to correct this wrong. There are a lot of furniture stores around- shop there, the service here is ABYSMAL read more

I went there to buy all new furniture for my place. The sales lady, krishma, sold me these items. I have no experience in furniture and was un clear about what I was purchasing. She sold it to me without any proper care, she should of explained to me that if I made these purchases it was final sale and I wasn't allowed to get a refund or exchange. Instead the furniture shows up with movers who broke some of it or was not what I thought I ordered. I called them to try and work something out and they said there is nothing they can do. So now they are doing nothing for me. So I would be ware in purchasing anything from here because if it's wrong, they will do nothing for you. They are rude and made me feel like garbage. The sales manger, Gurmeet, was condescending and said she spent over an hour with you. She spent an hour with me because she was getting my order wrong and forgot to charge for the bed on the invoice at first. She spent all the time asking me if she got it right but she was constantly screwing up. Honestly, this was the worst experience I have ever had in buying furniture. I strongly recommend you don't invest any money to this place as they don't care what thy give you. They just want your money and don't care about their customers. read more

We came into the Brick looking for appliances and were helped by an outstanding salesperson named Krishma. She went above and beyond asking us what we needed explaining the advantages of each of the appliances we purchased. Took the time to answer all our questions and concerns. She was amazing!!! Excellent customer service!!! read more

Theres a deal going on right now and its actually pretty good! I went home with a bedroom set that I love and I'm really happy with it so far. Check it out! read more

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I wish I could give them negative 5 stars because they make your experience absolutely unpleasant. It's been a month and a half since I purchased a washer and drier and a dishwasher. First of all, dishwasher came with dents in it, and not little ones. They were only able to knock off 200$ on a 1000$ dishwasher for 3 big dents in the dishwasher. They screwed up the order on my washer and drier, went in to cancel the order and ended up purchasing a completely different brand, to find out, they don't have them in stock. How do you sell stuff you don't have?? Everything they have is floor model, and nothing is in stock. Been waiting 2 weeks to receive them, and finally, when they come, the stack kit is not with it. So now, I have to wait i don't know how many more days to get the kit, but I hate the management here, and good luck getting the manager involved, because he/she is always in hiding. I be you, the store manager has no clue what's going on on their sales floor. I wish I could have them shut down, because as far as I'm concerned, they don't deserve my money or my time. You guys are the absolute fucking worst. read more

They want warranties on "EVERYTHING.,They make more on selling the waranties than their products, and their salespeople are severely repremanded when they do not sell a large percentage of warranties,If a salesperson can't close the warranty,they may send in a manager to high pressurre the need for a warranty,if their products from China are so great,why are warranties needed??..lol!. And... do you believe bicast is real leather?? DO NOT BUY THEIR WARRANTIES!! read more

We purchased a reclining sofa, reclining chair and 2 tub chairs in January, 2021. We were told by the salesman that it would be delivered in March. The tub chairs were in stock at the time but we were told if we wanted them we would have to pay 2 delivery fees so we opted to wait. We called in March and were told the delivery would be delayed until May. The tub chairs were still in stock then and nobody offered to ship them to us without additional delivery charge. I called today to follow up on our order and now they say only the sofa has been shipped so that "should" arrive sometime in May but they can't guarantee anything. Now the tub chairs aren't available until approximately June and the reclining chair isn't anticipated until July. Now I found out there should have been no extra charge to ship the tub chairs in January. THIS IS OUTRAGEOUS!! They have been holding on to my $5,000 for 5 months! I recently told a friend not to purchase furniture from them if they actually want to get it delivered. Also, we ordered furniture from Structube and it arrived in 3 weeks, exactly when they promised. read more

The sales associate lied to me about what was being included in a deal when I purchased a mattress just to get a sale. When I talked to management about it they didn't care. After several more frustrating conversations with management about the issues and the fact the sales associate also ordered the wrong item I decided to go to sleep country a few days before my mattress was due to arrive. They matched the price and took another 5 percent off. They gave great service with no pressure. I highly recommend never shopping there instead. The sales staff here lie to get sales and are very pushy. The managers show a complete lack of service and competence. read more

Terrible company with terrible rules! I hope they go out of business soon. This is not how you should do business! I understand that the market is slow and business may not be as great as it was few years ago but you can't do business like this otherwise you go out of business altogether. I'm afraid have to agree with those who rate this store low. As soon as they take your money the company does not want to deal with you anymore. they sell you $100 pillow and two weeks later it flattens and you call customer serive and they say "it is normal" and that pillow sales are final and no exchanges alowed. Are you kidding me? This is not my first time buying or using a pillow. You charge high for a low quality product and call it final? Also bought an adjustable bed (floor model) and fourth day after delivered it was not working. Called customer service and they said it is not returnable or repairable by Brick and that I have to call manufacturer and because it was a floor model for two years the warranty did not cover shipping or labour! stuck with a non working adjustable bed that I bought less than a month ago! You call this standing behind your products? You like stealing people's money! I'm never going to give you a third chance, The Brick read more

The store manager is a complete dick. Says that I should be grateful since he took a mere 5% off my purchase of over 2000$. He said and i quote: "you should be thankful im doing this for you. You either take it or leave". I left obviously, and will not be back. Also, the sales reps are cocky and fight over customers. Had three different reps approach me and fighting over for their sales. Then all they do is ask "are you buying today" over and over, pressuring you to buy. read more