0 star to Best Buy Coquitlam floor manager Joy from TV section. I came here yesterday to enquire about exchanging my Tv to a bigger one and encountered a good guy named Josh at a the TV sales section. The tv that I was looking for was out of stock and the price had gone up from the time I had selected it in another outlet. He was kind enough to offer a decent discount to meet halfway of the previous discount. The next day which is today when I walked into bestbuy I unfortunately met with Josh manager who gave me a higher price (although yesterday he was the one who had approved this price to Josh) and when I explained my yesterday's conversation with Josh to his manager he said he can honor the price promised only if I go for a 4 yr protection plan which will cost another 479$ extra. This is so unethical and not customer centric. I mean his executive Josh was able to do a better job than Joy in handling my issue. He did not even allow us to return our tv in this center as it was purchased on financing option from Surrey outlet. We are told any Best Buy can take returns or exchange but the reality seems different. Very disappointing. read more

I visited your Coquitlam Centre store today to seek help with a dryer issue. Jason came to my rescue when I could not find anyone to help. He promptly dropped what he was doing and sorted out what and where and I needed to go for help. He was very efficient, thoughtful and helpful and a pleasure to deal with. read more

Went in today to pick up an AC unit I purchased a few days earlier. Went to customer service/pick up desk and was informed MY unit wasn't there. Right behind me on the floor, was the make and model of the unit I purchased. I wanted that unit, BUT because it wasn't MY unit I was told they can't do that. I have to wait for my unit, and can't take any off the floor. This policy makes no sense. I paid for an item and I want that item. Eventually, the general manager let me have one of those units on the floor. Best Buy change your policy!!!!!! I think in the future I'll shop at Visions and never pay in advance for an item, otherwise who knows how long you will have to wait for YOUR item. read more

This Best Buy location has the typical layout of most Best Buy stores I've shopped at in Canada, a slightly different layout and similar products as the typical Best Buy store in the USA. When I'm here, I head towards the left for the music and movies. Best Buy has a pretty good selection of CDs, DVDs, and Blu-Ray Discs. The CDs & music DVDs are well organized by artist and the sale CDs are alphabetical order, easy to browse through. The prices for music and movies are on the high side compared to what I'm used to paying at Best Buy locations in the USA. Some single disc CDs were priced at $21.99 plus taxes, but there were also some good sale prices offered at $10.99 of my favourite artists. I'll only buy CDs that I cannot find in the USA. On my recent visit, I picked some CDs by Jully Black, Melissa O'Neill, Hedley, Eva Avila, Brian Melo, and other Canadian artists, yayyy!! The checkout area up front only has a handful of registers. The lines here were not bad, and moved fairly quick. Best Buy offers a Reward Zone program, good at stores throughout Canada, earn points for certificates. However, my Reward Zone card from the USA was not valid here. WEBSITE: http://www.bestbuy.ca read more

Unforunately the customer service just isn't there. Most times I can't even find someone to help me find something. Plus this person that worked there jumped out from behind a post at me, which was a bit startling. I just did not see that guy coming! What is good, is they will price match there if you find the item at a lower price on amazon. read more

Made the mistake of buying a laptop here by myself when I was a teenager. As I was at the checkout one of the cashiers asked, "Where do you get this money?" and then another employee inquired "Drugs?" What a bunch of losers. read more

Of all the Best Buys and Future Shops I have been to over the years, this one takes the cake. I went in there with the purpose of buying a new tablet computer. I went in there to buy the Surface Pro. I did my research before hand, but I wanted to get a feel for it by playing with one in a store. After a half an hour of debating whether to buy it on on spot with my fiance, I made my decision to purchase it. Now, if only a sales rep had asked me how I was doing. For the last half hour, I had seen associates walk past me, ask other people, and even tried to sell the surface pro to other people WHILE I WAS THERE. I even set off the security alarm because I pulled the tablet a little too far from its cord, and still, no one came around to deactivate the alarm, or even check if I was indeed trying to steal it. After another 15 minutes of trying to catch a sales associate's attention, I went to the customer service and told them of this experience. They apologized, but THAT IS ALL they did. So I told them that they lost a customer, and bought it elsewhere. Why do I bother with places like this? If I could give a negative rating, I would. read more

I went in to find a printer and it was really difficult to find help. I did eventually get my printer however. The people at the front entrance were super nice, but the rest were busy and possibly short-staffed. I did enjoy the selection they had at this location and the options offered online, so that's a definite plus. read more

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Talk about awful customer service (in the camera department). Trying to find someone for help in this place is ridiculous. First of all, no one picks up the phone in the camera department (Tried 3 times, 3 different days). On the fourth day, i spoke with someone at customer service and they were able to help. The time i was in store, I stood around for 15 minutes looking for help but no one was able to provide assistance in the camera department. This isn't the first time for poor customer service as their mobile department is even worse. This is for the Coquitlam Best Buy, i'm not painting all of them as horrible, this one is just horrendous. Spend your money elsewhere, they don't deserve your hard earned cash. read more

Awful place. Sales staff hangs out, chit-chatting with each other instead of actually trying to sell product. Management doesn't care that their staff does nothing. Clearly this place is there for showrooming. Come, take a look at the product, get completely ignored then go home and buy it online for 10% less. If you guys want to actually stay open and not get cut on the next round of store closures, maybe you should pay attention. I could go to the Future Shop across the street but it's all the same company. Who's the brainiac that thought competing with yourself was a good idea? I took my business to London Drugs instead and actually got a better deal. Each day, Best Buy customers take their business elsewhere. read more

Best Buy Canada you are amazing! By renewing me and my wife's plans with Fido inside your store and trading in our old phones you have been amazing and have spoiled us. My wife had been eyeing a laptop worth about $900 at your Coquitlam store and we thought we would have to budget hard and save lots to be able to afford it for boxing day. Thanks to the store credit earned by the trade ins we already have enough for half of it! Thank you for your amazing services and extremely helpful staff. Honestly I never thought that I would receive such amazing help and support from an electronic store. You guys rock!!!! read more

The customer service at the Coquitlam Centre location is some of the worst I've ever experienced. Incredibly rude, not knowledgeable or professional, I will never use Best Buy again. read more

Worst customer service ever. We wanted to purchase a Canon camera, but was not able to test it as the station was not powered. This staff's answer to my questions were either No, or I Don't Know. I also do not know why he is working there. I asked him about some basic information on the different cameras and he has no clue about camera. He was texting away on his phone during the whole encounter. Again, I do not know what he is doing there or how does he even have a job is beyond me. read more

I was surprised by the good service I received because these guys don't get paid by sales. I bought a few 'toys' that night and the staff went out of their way..... even to the point of loading them in my SUV. It was a good night: I got my electronics, I got a great deal, and I was treated like a King. What more can I ask for.....Now I understand how my wife feels when she goes out on shopping sprees but hey a guy needs to have that too...... right?! read more

Should've mentioned that I was also told their virus protection program (Bit defender) came with the upgrade and Home Program package. Based on this information, I cancelled my McAfee subscription right away. Found out this week that my Bit defender "one month free trial" was expiring and I had to buy a one-year subscription. Sigh... Basically, the people at Geek Squad got pretty much nothing correct in their sales pitch to me. Oh, and my CD/DVD drive no longer exists, according to my computer. Their guys tried to fix it but nothing worked. I had to order an external disc drive that plugs in by USB. More money spent, thanks to them. Lesson learned - the hard way! read more

I went into this Best Buy with every intention to purchase a particular digital SLR that was advertised. After waiting around for about 10 mins, I finally see a salesperson and get his attention. He knows nothing about cameras, I'm actually teaching him the basics! First he said the one I want is sold out (That must be their line when people come in asking for advertised specials.) I tell him I checked store availability online and it said this store has it in stock and I show him the stock in the locked cabinet. He now says that it's an online only deal. I then show him the website and it says "available online and in-store". He's finally completing the transaction and tries to sell me their notorious Product Service Plan, which is $209 more. I clearly said I do not want it. Another salesman comes to assist with the transaction and tells me "I want to show you something." This other guy shows me another SLR with the lens off and explains how the mirror mechanism flips and how that's not covered by the manufacturer but is covered by them. He must think I'm really stupid. I've been working with cameras for years and the mechanism he showed me rarely fails. In fact, I do not know of any incident whatsoever in which that particular part has malfunctioned even after many years of use. I finally say, "I didn't budget for the Product Service Plan. I'll come back when I can buy the camera and the plan." The initial salesperson was surprised I didn't want the camera anymore. Best Buy staff may not work on commission but they really push their useless and over-priced Product Service Plan. In fact, they don't let you purchase a product without it. It's so annoying. This is the second time Best Buy has lost a big sale from me by trying to push their Product Service Plan. Better to purchase from a store like London Drugs or Broadway Camera and support them than to buy from Best Buy. read more

I can see why these big box stores are dying out!!! I called over the phone to check on an item before driving for half an hour each way. Well I called to be prompted into choosing options via a keypad for customer service. OMFG LOL this should be called CUSTOMER NO SERVICE!!! It went on some kind of loop over and over again to that same switch board after 20 rings or so. Didn't talk to one single person in the store. I am never going to shop or call BEST BUY again! I am going to tell everyone about this. Support your local business owner, you'll get much better service and you are supporting your community, rather than some big box store giant that could care a less about you or your loyalty. read more

Giving them one star is already too generous of me. The manager is very rude and inconsiderate of clients. I've heard many cases where the clients buying items can actually bargain for a lower price. However, when my boyfriend wanted to buy a discontinued camera the manager refused to lower the price by even a penny. Furthermore, their attitude is rather rude towards clients, offering no reasonable justification to the refusal to lower prices. I mean, if they had a very good reason and a nice, friendly attitude, it is perfectly fine. But their manager and some employees are very rude, demeaning clients and assuming our monetary range. She even told my boyfriend to "seek for cheaper stuff" as well as other statements implying rude assumptions. Overall, the customer service at this Best Buy is inconsiderate and disrespectful of the client. Some employees really want me to burn the place down. read more

This is for the new location in Coquitlam Mall. Terrible service. Terrible selection. I walked around the store for a while and finally ran into someone and asked for help. Was looking for a PS3 power cord and his response was "we don't sell PS3 you'll have to go online and buy it" wtf?! A) you sell ps4 and they use the same power cord and b) it's a standard figure 8 power cord so should have been available without going online. Not just useless but just wrong advice. They don't know what they're talking about. read more

Delivery policy and prompt delivery is unsat!! Best have the product deliver to store because you will wait a month to see it at your door. I will never order anything from best buy again ! The tablet that I ordered for delivery yesterday is still sitting at the warehouse and will not move until Monday! read more

5-star rating systems are dumb but here goes: I bought a laptop last week. 3 stars: For the price it was a good buy. BB set it up. 0 stars: I bought the cheapest Geek Squad plan but setting it up at home: - I couldn't register my plan - I found another person's name on the plan - 3 different Geeks (2 online, 1 in store) could not fix it - hours on phone 3 stars: Windows is a glitch-based system - always has been - setting it up at home took hours of screwing around. But, when I had a problem GS quickly sorted it out remotely, even though my plan had some stranger's name on it. 4 stars: a week after purchase the laptop crapped out. Between the hours spent setting up Windows & trying to get Geek Squad registered, I'd had enough. I took it back & was given an immediate refund, no problem. Any store should do this. Averaging out, I'd give Best Buy 3 stars. read more

They don't care about you I bought a laptop from them the same people as they moved from near the keg to were the old Future Shop was they lied to me about they took it out for updating to Windows 8.1 but when I opened the computer it was Windows 8 and there was a little bit of things in the keyboard and the laptop was opened before and now my laptop is failing because of the bad product they sold me now it's a price of crap and then I don't know why didn't I come back because they are horrible people My conversation: Me: I would like you to replace my laptop because of your repair damaging it Rep: We can't but we can send it off to repair again Me: I don't want that I want a replacement as you damaged my laptop while repairing that clearly tells me you can't repair it Rep: No the extended warranty was not the one that offers that (Soo your telling me Future Shop scammed me which they are the same company?) Me: No I did buy it Rep: No (in a mad voice) Me: What is this I want a replacement that's it Rep: let me talk to the manager Me: Literally Few Hours Later... Rep: Since we can tell you are a valuable customers we would replace it one time Me: OK Rep: I returned it (receipt printing) Me: Thanks (Mad in side say f you because they only gave me $400 not $699.99 that was the laptop retail price WTF) Me: pissed off looking for a laptop they have because I need it for school Me: Oh they is a good deal Dell Insprion 15 5547 (Ohh only $899.99 should I get it they scammed me ...) Other Rep: OK we don't have one in stock Me: can you check again? Rep: Yes Me:Waiting a crap ton of time Rep: We got one but we will charge you extra because it comes with a Flash Drive just a extra $50 Me:WTF I started to leave Rep: OK we will sell it to you without the flash drive Me: OK Rep: This is Brand new we just updated it to Windows 8.1 it is the latest model Me: OK Rep: OK lets go check out Me: finished and left I went home kinda pissed off still Then I unbox it and then I noticed there was something on the bottom of the keys I wanted to go back but my parents don't want to I deal with it the computer I was told updated was full of crap because it was still Windows 8 and I was told it was updated to 8.1 but then I contacted Dell they told me this model comes with Windows 8.1 so they did tamper with it. Oh and worst is they told me its the latest model and I checked the Dell Website it was behind Now I am stuck with a messed up laptop I did a SSD upgrade because it took 5m to boot up it worked fine and now it doesn't detect it anymore I made sure the connectors and snug still I took the SSD to my desktop and plugged it in it was detected but then when I put it back to the laptop it doesn't detect it this is making me not recommend this to anyone and I would not buy anything from them again unless if its cheap I would mostly get my Stuff from NCIX since the price matching is good and not a pain in the butt and they are great at supporting my issues and a awesome Return Policy under 30days any issues or don't like it full refund If Best Buy can Change my mind then i would come back for normal shopping. At this point I won't they do stuff like they put up the price Label with a cheap price and they deny to sell it to me unless if I complain since if its marked that price you must give it to me for that price and i learned that from many Reps from many companies read more

Worst customer service I have ever experienced. Went in to buy a computer and wanted some information. There was about 3-4 people by the computers waiting to be helped and the staff would rather chit chat amongst each other than care to help anyone. I asked a girl with pink hair if someone could come help and she looked grossly disinterested and said "everyone is busy you'll have to wait" despite me seeing at least 5 staff doing nothing. I really needed this computer for school so I waited and it turned into about 30 mins with the other customers complaining themselves about being ignored. I finally went over to the check out and explained what happened with the girl and merely asked for some help. He goes "what do you want?" I said I'd like to buy a $600 computer but no one seems to care to help me.. he then tells me to "stand in that area" and someone will help. I explained that I'd already been there for 30 minutes waiting and asked for help but to no avail. Finally someone came to help me and I ended up buying the computer only because I really needed it, otherwise these people would've gotten absolutely NONE of my business. To make things even better, I asked the man if I needed speakers or not and he stated it was a good idea and helped me pick some. Once I get home I realized the computer already had built in speakers.. and he still had me buy some even though I asked if it was necessary. Stay far away from this place as their staff is awful and could care less about you. Clearly they don't care that you intend to spend money, and would rather say they're too "busy" to help you when in fact they're busy just talking and laughing amongst each other. If I could give 0 stars I would. read more

Twice, I bought 2 items in this store. I won't speak about the products but the cashier. I paid by credit card, and I was asked a photo id before swiping the card. It's illegal. The amount was very low but I have a name and an accent not from here. I'm pretty sure, she asked a photo ID cause we look like tourists or foreigners. She peered at our ID like a cop. We are really offended to be treated like this. BC is not Arizona, I hope never. read more

I've been here twice now. Once to buy a laptop and once to get it looked at under the servicce warranty program. Both times they were excellent. Informative, gave me options at different price points. I certainly didn't feel pressured and I left getting what I wanted. Refreshing change from some electronics stores. read more

Lousy customer services I've put myself around with so far. I was there to look around and kill time till I gotta head to my job. Instead they got time to chat around with each other and when a customer seem to be having a problem, they walk past them as if they didn't see. I was around at the movie section and one or two were checking on me as if I didn't know and accused me of stealing a movie. Like honestly how does a 274mm x 184 DVD case supposed to fit into a small wallet pocket? Like give me a break, is it against retail law for a customer to pull out it cell phone or wallet to check for how much money they got or checking for text... These guys must be tripping. Do your job properly and seriously because they should know without customer, business will shutdown. read more

Sales associates are totally ignorant of the Sales of Goods Act. I was accused of coming to argue rather than purchase a product and was literally told to leave and come back with a lawyer. Apparently Best Buy policies transcend BC law. read more

This isn't a complaint against a store but Best Buy Canada. My husband and I spent a lot of money ordering theatre seating and a ton of accessories for the seats. One of the chairs wasn't working properly. We contacted Best Buy by phone and we're told it would take a week before they called us to tell us how to proceed. A week later no call so we initiated contact again. We were told there was nothing they could do to exchange the chair as they had none in Stock and they weren't willing to have the chair fixed. Basically we would have to return the entire set that took forever to get the first time. No exchange was offered for the set because they weren't sure whether they would be bringing any more in. Total waste of time and no good resolution. These guys have no concept of customer support. read more

My faithful Samsung phone stopped working, so I went to Best Buy to see what was wrong. The clerk in the phone section twiddled with it for a few minutes, then took it back to the Geek Squad, where they had a consultation of some sort, and the clerk came back, stating, "Other people have had problems with these phones too." and suggested a new phone. He showed me a Nexus, stating it was a much better phone than the Samsung. We talked about a user plan and I bought the phone. When I got it home, it didn't work. There was no instruction manual or how-to information. I took it back a day later. The clerk twiddled with it for a second, then handed it to me. "There you are," he said. I pointed out that there were no instructions and that I did not know how to operate this phone, as it was quite different to my Samsung. "They're pretty intuitive," he said. Well, they may be intuitive to a 14-year old who has grown up on video games, but they are NOT intuitive to this 82-year old woman. I took the phone and returned home. It didn't work. The next day I took it back. Once again he turned it one and this time I had brought a pen and paper so I could make notes. he showed me how to turn the phone on and how to send text messages. I sent a couple of test messages in the store, and it worked. I was pleased at that, and returned home. The phone didn't work. By this time I was getting tired of trekking back and forth to Best Buy, but I decided to return the phone and start again somewhere else. This time,.the clerk I had been dealing with was not there, but the clerk in the phone department told me I could not return the phone because I didn't have the original package it came in. When I got home, I contacted Telus (via computer) as they are my internet provider, to see it they could suggest anything. It seemed strange that the phone worked in the store, but not at home - something I had pointed out to both the clerks I dealt with. The Telus technician took remote control of my phone and said there was nothing wrong with the phone, the problem was with the router. The day before my Samsung 'died' there had been a massive power outage and it was possible that when the power came back on, the router didn't re-set properly. The Telus technician reset it, and the phone now worked. I still don't have operating instructions. I do not like this phone. But I don't know what I can do now. It seems I am stuck with a $1,200 contract for a phone I do not like and will not use. Would I return to Best Buy? Not on a bet. read more

Terrible place to buy a computer. Sold me a lemon that crashed within days. Went to return it and the same thing happened with the second. The crazy thing was that I received an email within a few days of returning the first from someone who also supposedly bought a new computer from this location and had found all my personal info on it. Obviously these scammers are just repackaging shit computers. Store manager seemed very nonchalant and unapologetic when confronted. BUYER BEWARE! read more

every time i go to this location i waste between 1-3 hrs of extra time because they make a mistake and take forever to fix it. the customer service is pretty terrible since they never apologize for it (until you remind them) so overall its really more worth it to go to a different location. read more

Having just purchased my first home I have come to this place several times to look for appliances in the past two months...unsuccessfully. The displays are nice and it's fun to look at everything but I just waited here for the second time for 45 minutes waiting to be helped to buy a TV. I had full intentions of purchasing a large tv. The first time I went here looking for a tv, I left empty handed after not being helped and just found what I was looking for at the same price within 10 minutes at London Drugs which is right next door. The second time I went in...I waited around for over 45 minutes to an hour for someone to help me even after asking for help several times with no luck. While looking for a washer and dryer on another visit a month ago...I was told by staff here to look at other businesses for these purchases for our house. I appreciate their honesty but I ask for help to calculate a total with tax so I can make a decision...why would they tell me to shop somewhere else? I took that staff members advice and couldn't find what I was looking for though elsewhere. It seems completely pointless if not impossible to come here if you want to make a larger purchase. (I did manage to buy a camera here with some help once) Try London Drugs or Walmart instead or just purchase online. It's much easier. In total I have been here three times to make a major purchase (over $1000) and stayed an hour each time waiting for help and left with nothing. I won't be going back again to try once more. I honestly don't see the point. It's quite disappointing. read more