This store is terrible. I'm looking to buy a home theatre setup. I was planning on spending…read moreapproximately $6000 on it. I have tried 3 or 4 times to demo equipment and they never are able to do same. They expect you to buy without hearing the merchandise. Must be nice to be that pretentious. Avoid at all cost and go anywhere else. Additionally they spec'd a sound bar that would not work as they configured. They are not up on there stuff at all. Clearly living in the past.

This is a disgusting store to deal with. We spent over $5,000 on a plasma TV and a nice…read moreentertainment unit. The plasma broke down and I went into the store to get some advice on where to get it repaired. The guy who I spoke with, who I assume was the owner, was rude and gave me the name of a repair shop with the worst rating in Vancouver, birds of a feather,flock together. The owner told me the set was garbage, no parts, Panasonic wouldn't help me out, buy this new $4500.00 set, blah,blah,blah. Turns out that I had an email from a higher up in Panasonic that offered to pay a good portion of the repairs. When I told him that, he shut right up. Turns out I got the set repaired for $250.00 and works like new. Him and his mouthy sidekick have zero customer service skills. I love it when these businesses think they are the only option in a certain area and they can control the market. Wrong! My wife and I are buying two new sets for our new place, we now know where we won't be buying them from.

Looks like they're moving to S Burnaby (North Fraser Way) in November 2020. Get your parts here…read morewhile you still can. This location will be missed.

Heaven to electronic nerds, robot arms, check, Buttons and switches check, also one of the most…read moreorganized electronics part place I've seen in a while

First time in this store and the sales staff are super nice. No pressure sales. This is high end…read moreaudio and prices are up there but these guys do negotiate a bit which is always nice to see. Bought a BDI stand for my tv and very happy with the price and service.

I just wanted to share an experience I had shopping for a surround sound system at Sound Room…read moretoday. I am the type of person who researches every electronics purchase meticulously and I have grown unbelievably tired of trying to chase down pimple-faced teenagers at Best Buy so they can pretend like they know what they're talking about. When some tool box asked me to plug in my ipod to test a pair of $3,000 Boston Acoustics speakers it was all I could do not to Hulk out on him. But that's another review I guess. After a month of reading I narrowed my search to a couple of systems, both manufactured by Definitive Technology. I was happy to find out that DefTec had a licensed Vancouver retailer in my area, so I was on my way to Sound Room. I was fortunate to be introduced to salesperson Claude (hope I'm spelling that right) who was incredibly friendly, honest, and about as low pressure as you can be in a retail position. Not only did he take the time to walk me through the different systems and break down all the differences in each speaker/receiver/sub, he handed me the remote and gave me free reign over the system. People reading this are probably thinking "congratulations, that's what a salesperson is supposed to do" and that may be true, but I'm not done. Claude was able to give me a very competitive price on each piece of equipment, even matching Amazon's would-be prices, which is outstanding for a Canadian electronics retailer. When I asked what my delivery options were, Claude actually offered to deliver the gear personally in his own vehicle after the store closed. I actually ended up riding home in his van with all of the gear, which he helped me dolly up to my apartment. I obviously can't guarantee that my experience is typical but I am certainly over the moon with the customer service I received and I will undoubtedly recommend The Sound Room to anyone shopping for home theater equipment.

Excellent! It was Boxing Day and we'd purchased a K'Nex toy set that was missing a piece for a kids…read moreChristmas gift. We called this store on the off chance we might actually speak to someone on what must be one of the biggest "return" and "sale" days of the year..... Not only did we get straight through to customer service but a young man named Jason sussed our other stores, then went out into the floor and into the stock room, found the replacement K'Nex and had it held for us to pick up when convenient; all in an apologetic manner. Really?! Ya, that good. We have always had top quality customer service at this location, complete with honouring recent or up-coming sale prices in the moment. Pharmacy, A/V, camera and all on floor service has been the best. And no, nobody in our family works there. We just return because prices are ultra competitive and the service is second to none, they can be trusted and their return policy is amazing. Thanks once again LD!

Customer service staffs are rude, some of them just stand around talking to each other while…read morethere`s a long line up. Some other time, I bought something on sale but I got charged regular price. I do not refer this store to anyone. Bad review !!!

Its always great to see that our society still has positive actions during difficult times!!…read more As we found out from visiting this London Drugs, there is a section within the store that carries and highlight products from local small retail outlets that is forced to close down due to the Covid-19 Lockdown, the aim here is to help these stores have a little bit of exposure even though there stores are closed. I also found there are more local made products within the store so as to support local producers, yes, the price maybe a bit higher then national brands, but if we all chip in and help buy local, we are helping our society to recover faster! I hope my thinking is right?! Btw, staffs here are all very helpful and kind too!

Great pit stop for snacks drinks and bathroom use. It's clean, big, and spacious and a easy stop…read moreover on the way to Whistler

I was about to make a trip across to the mainland and drive out to Costco for a new TV. Stopped by…read morehere just to have a look and make sure it was the model I liked. I was not planning on buying here since Costco is so cheap but their TV's were exactly the same price and I didn't have to take a ferry or drive to Richmond, wohoo. The staff was very knowledgable and friendly. PS: Love the new TV, now for the sound system.

From the owner: Come to us for all of your electronic needs! We sell a variety of lines including televisions,…read morecomputers, cell phones, guitars and other electronic equipment. Stop by today to see our product lines!

If you cringe at the thought of DIY disaster this may not be the store for you and you may end up…read morespending your first night with your furniture sleeping on the ground next to it if you're not handy with tools and interpreting diagrams.If you're pretty handy or if you have friends that are, this is a great place to get furniture. This is like a higher end IKEA and it's the closest full service furniture store to Whistler, without driving allllllll the way to Vancouver. We've used The Brick for two major hauls, once to buy furniture for our bedroom and living room and then the second time to get pieces that were missing. I like it that you get everything that you need even electronics, and they deliver free of charge. In under an hour for both shopping trips we had a new bedroom set picked out, living room furniture, dinning room furniture, bathroom storage solutions, TVs and wall art. I hate driving around to multiple locations trying to get what you need to get your house together and this was just convenient. The sales rep Ahmad that helped us was very cool and wasn't one of those pushy sales people. I wish I remembered the name of the lady that helped us the second time around, she was awesome as well. Delivery happened on time/ hassle free and just like that we had peices of furniture to fill our house. Pro tip: ask to purchase the floor model (it's already assembled and may be discounted). We did that with a bar storage cabinet that was super cool looking but looked really hard to put together as well as a full length mirror/jewelry storage chest. #Squamish

Thank you Nathan Rothenburger for helping us with our washer/Dryer combo this evening. You went…read moreabove and beyond for us & we really appreciate the knowledge and information you gave us. Your great at what you do and the brick is lucky to have such a team player on staff. Thanks again Respectfully Jamie Mackenzie

Service was very good, great selection of bits and pieces to make what I was looking for. Really…read moregood value.

I wanted to make a felt bookmark that lit up, but I needed some parts such as led light, conductive…read morethread, battery, and a small lilypad. Someone recommended this place to me and I was definitely not disappointed. It is a great local place to go to if you are a starting hobbyist looking for electronic parts or just someone who need parts for random things. The first time I went to the place it was packed with people from hobbyist, students studying electronics and needed parts to general people requiring parts for an elevator. The place is not big, but it is packed with a lot of things related to electronics. Staff is super nice and helpful in finding you the things you need. I like that they don't try to sell you what you don't need or make you buy a higher price item. If they can't find it, they can order. Price is a bit higher, but this is the place if you are not buying bulk order and don't want the hassle of shipping. There is side street parking which is free. They have a website that you can browse and shop items by categories. The website also has tutorial on starter and intermediate projects that the staff has done, which is cool! The only downside, would be that all sales are final. Saying this, I found the specific electronic parts I wanted and definitely will be back again!

Valuable store for your little things that you need that can find in the big box storesread more

BEST place for obscure, hard-to-find electronics. I needed a power adapter for a Breg Kodiak…read moreice-water machine for orthopaedic surgery. Local dealers had none in stock. Breg said to look online. Amazon and eBay had some things that MIGHT have worked but might not. The Source had one in stock at a competitive price to try -- and it worked. No shipping, no waiting, no worries. And the guys knew what I needed when I called. I need to remember to call them first.

Quick and great TV service by very knowledgable technician, Darryl…read more Got to watch the Blue Jays in time!

This store is a electronic store but also sells appliances as well. It's essentially a smaller…read moreversion of Best Buy. The employees here tend to be friendly enough. Good thing about this store is that they constantly have discounts on many accessories and have it be displayed at front. Over the past year or so, I've gotten a pretty legit wired gaming headphone for $18 + sales tax. I recommend going after iConnect one for that price as this is very solid for what it is and it feels like it should be worth double this (or at least audio wise, it's hard to beat this one). Haven't really fully tested the microphone yet but I wouldn't be surprised if it's at least somewhat modest where it works, but won't be able to beat a $100 pair, but just that it does the job. Would I suggest this store? Sure, if you're just here to pick up a random pair of headphones or other accessories where the prices are either decent to competitive, or if they were having one of the more rare but really good deals on something and this store happens to have it. The only major gripe I have is that you need to be very careful with some of the products you buy here (or at least the ones that is having a major discounts as they may be on a major discount for a reason) because some of them either will work well OR will only work for a short while before it breaks OR is a total dud where the item doesn't even turn on. And some of these items there's no 100% you can even return it because either there weren't any return policy OR you might've just missed it because it malfunction or broke right around the same time the policy ended. Point is that if you're planning to buy any of the cheapest tech they have on sale, best to buy it with a grain of salt as it is hit or miss. Only reason why I am giving this place more then 1 star is because I scored a very decent pair of headphone from these guys for $18 that does have a pretty decent audio while playing on my PS4 and other consoles. It feels and sounds like it should be worth $30~$35.