This really a review for one sales person at Trail Richmond. Our five year old Igloo 3.5 cu ft…read morechest freeze suddenly died on us. The manufacturer, Curtis, does not nor want to support it. After spending half a day exploring repair and purchase options I reached out to Ryan Paterson at Trail Richmond. Though my wife and I have worked with him on our new home build I did not want to bother him initially, because he specializes on new home construction. I thought a sale of a small freezer would be a bother for Ryan. I was wrong. Ryan was super responsive, quoted a competitive price and helped out with the haul away of our old freezer. I could have saved a few hours by calling him first. Thanks Ryan.

I am so pleased with the service i received when i walked in to purchase my dishwasher. the…read moresalesperson Vickey took very good care of me and was very responsive and helpful. The installation by Super Tech appliances was first rate! Gurdeep was so professional and the installation was at the time promised. fast and efficient. When you purchase make sure you ask for Super Tech to do the installation they are the best!

We needed a coin operated washer for our apartment building…read more They had no stock. It would be a month before delivery. This store has been our goto for all appliances in our apartment buildings. We started with them 30 years ago and we have noticed the general customer service has declined. Unless they improve it is doubtful we will continue doing business with them.

I needed a new fridge because the current one was dying. The appliance repair company I use orders…read moreappliances through Coast Appliances. I like the repair company so I ordered through them. It's a difficult delivery, stairs and railings have to be removed. I'm being billed $789 for the delivery and I will need to hire a handyman to remove the stairs and railings. The fridge was ordered at the end of September. Ten days after the 4- 6 week estimate, I call for the status. Was told the fridge would be in Vancouver on December 20. Get this text on December 21 "Hi Your delivery request has been received and is scheduled to arrive on Dec 23 between 07:35 AM and 10:35 AM. Click on the following link for more information on how to prepare for your delivery." I immediately call the repair company because this is the only number I have and tell the woman on the phone that I'm not prepared to take the delivery. She said the supervisor is not in and he will call me on Monday. She had asked me to text her the message I received which I did. On Monday I get a call from Coast saying they will be there in half an hour. I said I canceled the delivery through the repair company. 10 minutes later I get another call from someone else at Coast. I tell him the same thing. Twenty minutes later Frank from Coast calls. I tell him I canceled the delivery on Saturday because I had to hire someone to remove the stairs. Finding a handyman on short notice, two days before Christmas is not easy. He asked who I talked to but I couldn't remember her name. I asked who I should talk to to reschedule the delivery and he said to reschedule through him. I screen cap the text I sent her and send it to him I find a handyman who is flexible and call Frank on January 6th, 7th, 8th and 9th. No reply. On the January 10th I text the tech who does my appliance servicing and ask if he can intervene and have someone call me. Someone calls me and tells me that they are finding out where the fridge is. On the January 14th I was told that the fridge was sent back to wherever it came from and they have asked for another one and are trying to expedite it. It will take a month, maybe longer. All along I told everyone involved that I couldn't take the delivery on Monday December 23, Including the supervisor Frank. The repair company said that Coast thought I CANCELED THE FRIDGE, NOT THE DELIVERY. Was Frank asleep when I talked to him? I guess so. Raj from Coast takes over and apologises profusely for everything and will try to expedite the fridge. In the meantime, the repair company tries to find me one to no avail. The fridge finally arrives and is scheduled for delivery on February 14th. For the past 6 months, I've had to deal with rotting food in a 50ºF fridge and I'm looking forward to a new fridge. I explain to Raj that I will have to remove some of the stairs and he says not to. Here is his email: - Based on the video submitted to us, and the measurements made, seems adequate for delivery. - Please don't take out the staircase steps - not required as advised by our carrier. - Despite all due diligence, please note it is indeed a complex delivery. - It may go wrong - keeping my fingers crossed. I asked if there was a plan B. He replied: "The delivery team I am sending are specialists, they have been with us for over 40 years, they will explore any other possibilities, when at the place, if the options are safe and do not contravene WCB safety regulations." So, there is no Plan B. They arrive, walk around, and take measurements. As I fearfully expected, the fridge can't get up the stairs. I ask them to take it back since it's still in the truck and I figure out Plan B. I hire a piano moving company and coordinate the delivery with Raj so the new fridge will arrive immediately after the old one is removed and placed on the sidewalk. This went smoothly and cost me $2000. I ask Raj to remove the complex delivery charge. He said it was the repair company that made the charge, not him, and that the price was ridiculous. I go back to the repair company. They talk to Raj. It's now $349. I ask why and was told because of "side-swipe removal". No side-swipes were removed at any point. I send Raj an email with a screenshot of a normal delivery, recycling and removal charge from the Coast website which is $150. I pointed out that the delivery was not complex. A fridge was put on the sidewalk and another was put on a truck. I'm paying for his mistake when I was clear about the fridge not fitting up the stairs. He was also putting the repair company in a bad position, and not considering any inconvenience he caused me by having to wait 6 months for a fridge due to the poor service of Coast. TLDR; If your appliance and delivery is not plug and play or requires more brain power than a worm has, don't deal with Coast. If you enjoy 6 months of BS, frustration, and a barely working fridge that rots food, you won't be disappointed.

I deal with Midland Appliances for high-rise projects through their Multi-family division…read more Excellent customer service on the sales side. Documentation has been received in a timely manner and any questions responded to without delay. We have yet to receive the appliances on site (scheduled to start installation in January, 2020), but the sales reps Kevin and assistant Angela have made a point of visiting the site periodically to check on timing to be sure they have the stock when we need it. They brought potential issues with some appliance choices to our attention well before the order was confirmed to give us enough time to make changes if necessary. Midland is definitely one of the best when it comes to multi-family projects.

Being in customer service I understand people have bad days, but Lawrence from Midland Appliances…read morehad no excuse for his attitude and condescending tone. I told him I only had 20mins and asked for a specific refrigerator and that Coast has a promotion to see if he could match it. Not only could he not find the fridge but by the time we sat down and he agreed to match it, I had to leave. I asked if he could email me the quote and he straight up said "no". I asked why and he said, "I'm not going to send you something so you can shop me. If you want me to email you now, it will be to confirm your purchase." I wasn't sure if he was trying to hard close me but either way that is not how you talk to a customer. I was shocked and told him why are you arguing and speaking like this to a customer and he just simple kept quiet after so I left and immediately called in to speak to a manager. Now the reason why my review is not a 1 star is because of Stephan. He called me back within a couple hours and apologized on behalf of Midland and did his best to rectify the situation. I won't go into details as to what he did for me but I will say that if it wasn't because of his call, this review would be a lot worse. At the end of it all, I did end up purchasing a fridge from Midland because I believe in 2nd chances and hopefully this doesn't happen to another customer. I see others leaving negative reviews and it's easy to say bad things about a company but I also want to recognize the effort Stephan put in to try and make it right so this deserves to be posted.

Kirpal is great! I used their service while working at Hootsuite Media and I have never had any…read moreissues! Service from reception to technicians is spot on! Always timely, good conversation, comfortable. Thanks!

I am writing to formally lodge a complaint regarding the handling of a recent fire incident…read moreinvolving a stove purchased from Home Depot, and the subsequent fraudulent assessment provided by your contracted service provider, Kirpal Calgary. , the interior of the stove caught fire, requiring the use of a fire extinguisher to suppress the blaze. The appliance suffered severe, irreparable structural and electrical damage. Allstate sent a technician from Kirpal Calgary to assess the damage. This technician conducted a completely negligent review. Despite visible charring, compromised internal components, and exposed electrical wiring sticking out of the unit, the technician claimed the appliance "looks good." It was abundantly clear that his only priority was collecting his service call fee, showing an absolute disregard for safety, liability, and professional ethics. I have provided numerous photographic records and video evidence clearly demonstrating that this appliance is a total loss and a severe fire hazard. It is deeply concerning that Allstate is choosing to accept the word of a negligent third-party contractor over indisputable photographic proof.

I AM RESIDING IN RICHMOND, B.C. and has been so for more than ten years…read more I am a loyal customer of Home Depot. Over the past three years alone, my major purchases from Home Depot. Included, but not limited to, a self-propelled gas-lawn mower with starter, a shed, and a gas range. My recent experience with Home Depot (Richmond), however, is a great disappointment. It involves deception, indifference and also misrepresentation. Long story short, we were disgusted by Home Depot Home Services practice of "double charges- double dipping" for the installation of the dishwasher. We cannot accept such "hidden charges" practice. ------Change of Review: (updated December 2, 2020) After Home Depot saw this post in Yelp, the matter was summarily settled to our complete satisfaction. I like to thank both the Home Depot and Yelp for facilitate the resolution of this issue. In particular, I like to thanks Alma | Appliance Support Team ([ Ticket: 1108091 ] [EXTERNAL] INSTALL ISSUE) for resolving our issue with the supervisor of the Appliance dept. of Richmond Home Depot (B.C., Canada). The Alma team was very helpful, sympathetic and accommodating. The matter is now completely resolved and the case is officially closed. Thanks, The Alma Team.

WARNING !! Do not buy a major appliance from this store or…read morelocation. We bought a LG washing machine and it was broken. We complained and complained. Not the store, nor LG helped us. Even the managers of the store ignored us. They never allowed us to speak to upper management. We have the broken $1000.00 machine in our house, but we can't use it. We use our old GE machine in the garage.

Decent prices they had the only chair with the dimensions and style I was looking for but they're…read morecomputer system seems finicky. Trying to enter my address didn't seem to work in their system? Weird and then I have to wait two more days to pickup because they just have weekly deliveries from their warehouse to the store?? After a few days I was able to pick up my order and loaded them into my SUV. At first I wasn't sure if it would fit because it's not a big car. But they came dissembled in a box with screws and tools to put it together. They do look lovely after I had to reassemble them Ikea style. Still a very good price for what I got. I'll make sure to come back if I ever need that cute leather sofa I saw.

Can't be more frustrated than I am with this store…read more I bought a portable AC in 2023, and it only lasted two summers before it broke down. After going through the warranty process, I was told the unit couldn't be repaired and was given store credit because I purchased the extended warranty. What a fucking scam. I was credited $450, but after shipping fees, environmental fees, and other bullshit charges that the warranty apparently doesn't cover, I could only use about $370 of it. The rest just vanished. So much for "full coverage." To make things worse, they didn't even have the replacement model available. I had to choose the only model they carried, and then they ran out of stock. Their solution? Pull one from Ontario. I placed the order in mid-May, and I STILL haven't received it. They tell me it takes 4-6 weeks to get to BC. Are you shipping this thing from a fucking third-world country? This is an absolutely fucking terrible way to run a business. The extended warranty is a joke, the replacement process is a nightmare, and the customer experience is complete garbage. AVOID THIS PLACE. DO NOT BUY THE FUCKING STORE WARRANTY. Ultra fucking shit.

I dropped by the outlet store looking for a roll end carpet to solve some noise issues on my…read morehardwood hallways for my condo neighbor below. the two women working were exceptionally helpful and we found a perfectly priced roll of wool carpeting 9 x 12 ft for $80!! we had checked a few other places and nothing compared to the selection and quality elsewhere. good humoured , accommodating and great pricing all made the experience painless and solution oriented. would suggest this as a go to place for bargains galore. they also have tons of great prices on other flooring and are attached to a an amazing furniture outlet as well. will be my go to place for home decor needs. great value and service.

I was on my way to Ikea when I spotted this clearance store. It was very nice to be able to be told…read morewhere things were ,but able to explore on our own. My sales lady Aneek was very friendly and knowledgeable. I will definitely recommend shopping here and I will be back.

Good homy food with decent price. Line up is long but they're fairly efficient. I have yet to try…read moretheir garlic bread because they've always ran out :( Lots of seating and parking. 10/10 would come back again

Had to be in the area to pick up a few items so decided to stop by Ikea for Swedish Thursdays where…read moreselected entrees are 50% off. I learned this was the last of the Swedish Thursdays for the summer and that they had changed up their menu since my last visit over a year ago. The fish n chips have been replaced with cod balls and chips and they added falafel balls with couscous. The line up for this promotion was very long circling all the way around to the stairs but they managed it well. We opted for three items: the meatballs, the falafel balls and the cod balls. The presentation of each was great, especially the falafel balls and couscous. I was not a fan of the cod balls. The star of the meals was the falafel...tasted great with the couscous and garlic aioli. It was a positive food experience.