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    Trail Appliances - Richmond

    2.2 (52 reviews)
    ModerateAppliances
    Open 10:00 am - 6:00 pm
    Updated over 3 months ago

    Trail Appliances - Richmond Photos

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    9 years ago

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    10 years ago

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    14 years ago

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    8 years ago

    I was able to reach a mutually agreeable solution with Trail and Dave Wilkinson on my recent issues with Bloomberg stackable washer/dryers.

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    Page 1 of 2

    Review Highlights - Trail Appliances - Richmond

    We were driving past Trail Appliances and I said jokingly that we needed a new fridge.

    Mentioned in 3 reviews

    Read more highlights

    Midland Appliance - Richmond

    Midland Appliance - Richmond

    2.8(18 reviews)
    0.8 km
    $$

    Being in customer service I understand people have bad days, but Lawrence from Midland Appliances…read morehad no excuse for his attitude and condescending tone. I told him I only had 20mins and asked for a specific refrigerator and that Coast has a promotion to see if he could match it. Not only could he not find the fridge but by the time we sat down and he agreed to match it, I had to leave. I asked if he could email me the quote and he straight up said "no". I asked why and he said, "I'm not going to send you something so you can shop me. If you want me to email you now, it will be to confirm your purchase." I wasn't sure if he was trying to hard close me but either way that is not how you talk to a customer. I was shocked and told him why are you arguing and speaking like this to a customer and he just simple kept quiet after so I left and immediately called in to speak to a manager. Now the reason why my review is not a 1 star is because of Stephan. He called me back within a couple hours and apologized on behalf of Midland and did his best to rectify the situation. I won't go into details as to what he did for me but I will say that if it wasn't because of his call, this review would be a lot worse. At the end of it all, I did end up purchasing a fridge from Midland because I believe in 2nd chances and hopefully this doesn't happen to another customer. I see others leaving negative reviews and it's easy to say bad things about a company but I also want to recognize the effort Stephan put in to try and make it right so this deserves to be posted.

    A very bad decision to deal with Midland. Spent over $5000 on a Frigidaire Refrigerator, that…read moreshowed up with a) a broken drawer, b) a drawer that wouldn't close, c) a shelf that was not properly attached, d) a drawer runner that was completely missing. I spent months trying to get any attention at all, and finally after kicking up a fuss, the manager gave me the 1-800 for the manufacturer and told me to call them. You'll get a much better price on your appliances if you buy them on line, and the service will be the same as if you dealt with Midland. Don't make the mistake that I did... prior to setting foot in their showroom, take a look at their on line reviews, and check their affiliation with the BBB (they are NOT affiliated in BC). I dealt with their Langley location, and it has been a complete disaster. Ultimately, I will end up having to pay for a patch-job for what was supposed to be a brand new appliance. The experience completely ruined what was supposed to be an exciting new kitchen for our home. You can do better. Take your business elsewhere.

    The Home Depot - Alkaline AA Batteries, &1.50/pack

    The Home Depot

    2.5(44 reviews)
    0.6 km
    $$

    The part of it is my fault no checking but there've been twice aleady at this store previous…read morecustomer just scanned the item at the self checkout but decide not to buy then when I checked out the product at the cacher didn't get cleared I ended up pay for my product and the product previous customer purchased. I am not sure if they are doing this on purpose or not but please be careful and check before checking out. This time they said they need to check the security camera to see if I am telling truth and promise to return the money but I haven't received anything event it was a month ago.

    I really did not want to have to write this review but my experience with the customer service desk…read morehas just been outrageous. I have been awaiting a call back from a Manager at this location for 3 weeks. I have called Customer Service 6 times already - never once being able to speak to ANYONE because the line gets cuts off after ringing for 10 minutes. I have gone out of my way directly to the store 2 times to try to speak with this manger but for some reason, she seems to always be "offline." When I ask to speak to any other available manager, I end up waiting ONE HOUR before getting told to "call ahead so I don't have to waste time." I even asked one of the associates there to leave a note for her manager to just CALL ME BACK whenever she is working next. I have been calling endlessly. This is frustrating and just ridiculous. What is the purpose of the Customer Service desk here?!? I hope the store can use this review as a wake up call to improve the way they interact with customers - especially via their customer service desk.

    Photos
    The Home Depot - Plants for sale

    Plants for sale

    The Home Depot - Outdoor seating cushions

    Outdoor seating cushions

    The Home Depot - Led 60w light bulbs $0.96 each...

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    Led 60w light bulbs $0.96 each...

    Leon's Furniture

    Leon's Furniture

    1.9(30 reviews)
    0.5 km

    Decent prices they had the only chair with the dimensions and style I was looking for but they're…read morecomputer system seems finicky. Trying to enter my address didn't seem to work in their system? Weird and then I have to wait two more days to pickup because they just have weekly deliveries from their warehouse to the store?? After a few days I was able to pick up my order and loaded them into my SUV. At first I wasn't sure if it would fit because it's not a big car. But they came dissembled in a box with screws and tools to put it together. They do look lovely after I had to reassemble them Ikea style. Still a very good price for what I got. I'll make sure to come back if I ever need that cute leather sofa I saw.

    This couch broke after only a couple months of moderate use. Upon opening the couch from the…read morebottom, we found that the entire front board of the couch was dry rotted and filled with wood glue. It was basically crumbling. Since the couch frame seemed to be compromised from the very beginning, we decided to reach out to Leon's since their website says it has lifetime warranty for the frame of the couch. After spending 20 minutes trying to convince customer service that this couch did in fact have lifetime warranty included for the frame, they eventually agreed to get us a new wood frame free of charge. And we were expected to pick up the "frame" (all they gave us was a single board that probably cost about $4) from the Leon's store ourselves and put the couch back together ourselves (mind you, we live in an apartment). In the end, we were forced to spend hundreds of dollars on building supplies and the car rental (since we don't own a car), as well as over a day of time trying to replace the rotted board in this slapped-together couch, all because of a major manufacturing defect that shouldn't have been there in the first place. Long story short, Leon's is clearly not above selling you garbage, and if you figure it out, they'll do the least amount possible to accommodate you. For the price that this couch retails, you'd be much better off shopping somewhere else, or, honestly, building a couch yourself. Also, while I'm writing this review, I might as well mention that none of the covers are removable, every crumb or piece of dust sticks to the fabric, and after breaking the couch in (no pun intended) you'll sink into the middle and not be able to sit on the sides. Overall, huge disappointment and massive waste of money. We will not be shopping here ever again, and neither will our family or friends.

    Photos
    Leon's Furniture
    Leon's Furniture
    Leon's Furniture - But as you can see, these tears have appeared under the cushions!

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    But as you can see, these tears have appeared under the cushions!

    Jordans Interiors - Kashan Area Rug, customer kitchen

    Jordans Interiors

    3.7(6 reviews)
    0.1 km
    $$

    I dropped by the outlet store looking for a roll end carpet to solve some noise issues on my…read morehardwood hallways for my condo neighbor below. the two women working were exceptionally helpful and we found a perfectly priced roll of wool carpeting 9 x 12 ft for $80!! we had checked a few other places and nothing compared to the selection and quality elsewhere. good humoured , accommodating and great pricing all made the experience painless and solution oriented. would suggest this as a go to place for bargains galore. they also have tons of great prices on other flooring and are attached to a an amazing furniture outlet as well. will be my go to place for home decor needs. great value and service.

    My client and I purchased 1000 sq ft of Evoke laminate flooring at the Jordan's Flooring Outlet…read morelocated in Richmond, BC, under the personal verbal assurance from the sales supervisor Ron that any unopened flooring could be returned for full refund within 30 days of picking up the order. When we returned to make a return on the excess flooring material, Ron denied making such remarks and claimed that we lied in order to make a return. We found this accusation to be offensive and insulting. After a series of reasoning, he agreed to accept the return but asked for a 25% restocking fee which was never mentioned nor written. Even after the return had be made, he continued to question my client's honesty and claimed that she over ordered to receive "special pricing" on orders over 1000 sq ft. It is worth mentioning that prior to purchasing the flooring, we brought in the floor plan layout of the unit and were advised by Ron to order 1035 sq ft of material. So that claim by him was false and insulting. Upon leaving the store, Ron was still making remarks that we lied and even said, and quote "maybe I will reverse the refund". I believe that is illegal and my client will be checking her Visa statement to see if he indeed do so. This has been one of, if not the worst experience we've had at any stores and the supervisor's behaviour and mannerism is completely unacceptable. We will not return to this store in the future.

    Photos
    Jordans Interiors - Kashan area entrance rug, customer's home

    Kashan area entrance rug, customer's home

    Jordans Interiors
    Jordans Interiors

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    IKEA - Fish and chips meal $4.50 (Thursday 50% off promotion)

    IKEA

    2.8(247 reviews)
    0.3 km
    $$

    Had to be in the area to pick up a few items so decided to stop by Ikea for Swedish Thursdays where…read moreselected entrees are 50% off. I learned this was the last of the Swedish Thursdays for the summer and that they had changed up their menu since my last visit over a year ago. The fish n chips have been replaced with cod balls and chips and they added falafel balls with couscous. The line up for this promotion was very long circling all the way around to the stairs but they managed it well. We opted for three items: the meatballs, the falafel balls and the cod balls. The presentation of each was great, especially the falafel balls and couscous. I was not a fan of the cod balls. The star of the meals was the falafel...tasted great with the couscous and garlic aioli. It was a positive food experience.

    Originally, I was a little upset that IKEA only offered three different days for delivery all of…read morewhich I happen to work. I really didn't want my stuff left out in the open while I was at work. But I found them a bit heavy when I visited IKEA and there was no way I was gonna lug them all the way from the Lyft ride down a little flight of stairs, down a walkway down another little flight of stairs, down another walkway to the back of my house and then down another mini flight of stairs. They are 47 pounds each. I only weigh 100 they text you first thing in the morning to let you know when their ETA is. They call you 10 minutes before arrival and you can even talk to them and ask them to leave it somewhere specific for $39 delivery for IKEA family membership, which is free. This is really good service. I would definitely do it again. If you've had concerns. About delivery... IKEA delivery by a real person, communication is real not bots, they even called to ask where I'd like the boxes put since I told them no one was home. Back of house. Down the mini stairs if it's not too heavy for him. He said no problem. Sure enough. Put it at the base of my stairs. *** the box weights like half of me so very much appreciated that I didn't have to get it down those 8 steps. Thanks IKEA

    Photos
    IKEA - Salmon fillet and mesh potatoe $11.99 + kids meal $5. + free coffee

    Salmon fillet and mesh potatoe $11.99 + kids meal $5. + free coffee

    IKEA - My dinner choice this evening. Total cost $20.01 (with 20% off senior discount)

    My dinner choice this evening. Total cost $20.01 (with 20% off senior discount)

    IKEA - Appetizers: Samosa, Medallion, Rice Vegetable scoop

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    Appetizers: Samosa, Medallion, Rice Vegetable scoop

    Trail Appliances - Richmond - appliances - Updated May 2026

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